Cannot open websites, DNS error when pinging cannot resolve name

[laltobelli]

Cannot open any websites on a PC with Windows XP. (other PCs on the network
can access sites without an issue)
Error message is "Internet Explorer cannot display webpage."

I can ping IP addresses (internal and external) and the gateway.
Ping results in:
C:\>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and
try again.

nslookup results in:
C:\>nslookup www.yahoo.com
*** Can't find server name for address 192.168.0.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.0.1

Non-authoritative answer:
Name: www-real.wa1.b.yahoo.com
Address: 69.147.76.15
Aliases: www.yahoo.com, www.wa1.b.yahoo.com

pathping results in:
C:\>pathping www.yahoo.com
Unable to resolve target system name www.yahoo.com.

The problem occurs on a wireless and wired connction.
Resetting TCP/IP settings via netsh int ip reset c:\ressetlog.txt results in
the following error in the log file:

reset Linkage\UpperBind for USB\VID_0B05&PID_1723\5&2461925A&0&5. bad
value was:
REG_MULTI_SZ =
SymIM

There are a total of 9 errors in the log file similar to the one above.
The host file has only 127.0.0.1 in it.
Clearing the arg cache, flushing the DNS and doing a repair on the network
connection does not resolve the issue.
Installing a new network device does not resolve the issue.
I have also removed all antivirus and security software including firewalls.
Windows firewall is disabled.
Booting to safemode with networking does not resolve the issue.
Running Winsockfix does not resolve the issue.
Internet Explorer 8 (Reset web settings has been done)
Windows XP Media Center with SP3
Running IE Diagnostics results in an Error 12007 The server name or address
could not be resolved.

Getting to the end of the line....

Any other ideas?

Thanks,

Larry

 

[Jack [MVP-Networking]]

Hi
Maybe this can Help, http://www.ezlan.net/clean#refreshnet
Jack (MS, MVP-Networking).

 

[laltobelli]

Hi Jack,

I went through all of that. Before I removed the antivirus (Symantec) I did
numerous scans on the system with Malwarebytes, Hijackthis, Trendmicro,
etc....
I found a few things, but the system is clean.
I did the test on DNS and reset TCP/IP settings.

At this point it does not make sense as to why DNS is not working.

Larry

 

[Anteaus]

The 192.168.0.1 in nslookup is the clue, it suggests that you are using a
router as a DNS proxy or relay. Since this is failing to return a name for
itself (no PTR) it suggests that the router's implementation of DNS is
broken. (which is not all that uncommon, BTW)

I suggest you either change the router's DHCP settings, or else use static
IP allocation, such that your ISP's DNS servers are assigned to the computer
instead of the router's IP address.

Alternatively you could use OpenDNS.

These problems are often intermittent and seem to affect one computer but
not others.

 

[laltobelli]

Hi Anteaus,

Already tried setting up static DNS and using OpenDNS. I've also tried it
on on three different networks. Same results.

Larry