Cannot open files with extension .jpg

[Guest]

Yesterday, I discovered that I was unable to open .jpg files from a floppy
disk. I tried to open .jpg files on a second disk and was unable to do this
as well. I then tried to open .jpg files saved to my computer. Again, no
luck. In all three cases, windows explorer crashes.

 

[John Inzer]

Yesterday, I discovered that I was unable to open .jpg
files from a floppy disk. I tried to open .jpg files on
a second disk and was unable to do this as well. I then
tried to open .jpg files saved to my computer. Again, no
luck. In all three cases, windows explorer crashes.

=========================================
Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

No, I don't use Adobe PhotoShop or Elements.

I've also used my virus scanner, but it hasn't found anything.

 

[John Inzer]

No, I don't use Adobe PhotoShop or Elements.

I've also used my virus scanner, but it hasn't found
anything.

===================================
Just wondering...did you right click a .jpg
image file...choose Properties...and look
for the PhotoShop Image tab? Maybe
someone else installed an evaluation version.

Have you...installed / uninstalled / updated...
anything recently that may be causing this
issue?

Is your video driver up to date? It may be
worth a try to reduce your Graphics Hardware
Acceleration to see if an improvement is
realized.

The following article explains how...just
scroll down to: "Reduce the Graphics Hardware
Acceleration Setting" / "Microsoft Windows XP".

(272193) PI: How to Troubleshoot
Graphics Issues
http://support.microsoft.com/?kbid=272193

It's also a possibility that your WinXP User
Account is corrupted. Creating a new account
may clear up the issue.

(279783) How To Create and Configure
User Accounts in Windows XP
http://support.microsoft.com/?kbid=279783

(811151) How to Copy User Data to a New
User Profile
http://support.microsoft.com/?kbid=811151

Good luck and when you discover the fix,
please share it with this newsgroup.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

Thank you for your help.

I installed Windows XP SP2, and I am now able to view .jpg files. I am not
sure why this worked, but it was something I had been putting off anyway.

 

[John Inzer]

Thank you for your help.

I installed Windows XP SP2, and I am now able to view
.jpg files. I am not sure why this worked, but it was
something I had been putting off anyway.

===========================
Thanks for the update.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375