Cannot open default email folders

[Guest]

I have just loaded the new Outlook 2007 and have not been able to open it
yet. I set up the email addresses from Control Panel/Mail/Show Profiles
window. Everything loaded fine. I marked my new email address as the default
address. Now I get a new message that says Cannot open default email folders
the file c:\Documents and Settings\...\outlook.ost is not an offline folder
file. What did I do wrong or what can I do to correct this?

 

[Brian Tillman]

I have just loaded the new Outlook 2007 and have not been able to
open it yet. I set up the email addresses from Control
Panel/Mail/Show Profiles window. Everything loaded fine. I marked my
new email address as the default address. Now I get a new message
that says Cannot open default email folders the file c:\Documents and
Settings\...\outlook.ost is not an offline folder file. What did I
do wrong or what can I do to correct this?

Are yuo connecting to an Exchange account? If not, use the E-mail Accounts
button to remove the reference to the Exchange account and add the account
type you want.

 

[Guest]

Microsoft Exchange is still located under the profiles, but my email address
is noted as the default location. I am still receiving a message that says
the Microsoft Exchange is unavailable. It also says I must be online in
order to connect. I am running DSL and I know I am online. Please help.

 

[Ben M. Schorr, MVP]

Do you have an Exchange server?

If not, then remove the Exchange account under the profile, as Brian
suggested, and add a new service (POP3 most likely) of the type that you
have.

 

[Guest]

I apologize, this is new to me. I am not sure if I have an Exchange server.
I have a DSL connection straight from my computer to the phone lines. My ISP
is with Bellsouth.net and my email address is (e-mail address removed) and
I connect using mail.sunstatessupply.com. When I try to remove Microsoft
Exchange from the email list it gives me a warning message. I want to do
this right, but I do not want to create more problems. What do you advise?

 

[Brian Tillman]

Microsoft Exchange is still located under the profiles, but my email
address is noted as the default location. I am still receiving a
message that says the Microsoft Exchange is unavailable. It also
says I must be online in order to connect. I am running DSL and I
know I am online. Please help.

Are you saying that you want an Exchange account?

 

[Brian Tillman]

I apologize, this is new to me. I am not sure if I have an Exchange
server. I have a DSL connection straight from my computer to the
phone lines. My ISP is with Bellsouth.net and my email address is
(e-mail address removed) and I connect using
mail.sunstatessupply.com. When I try to remove Microsoft Exchange
from the email list it gives me a warning message. I want to do this
right, but I do not want to create more problems. What do you
advise?

You do NOT want an Exchange account. Remove that account and create a POP
account according to the instrustions your ISP has given you or that you can
find on their web site.

NEVER publish your real mail address in a newsgroup unless you LIKE
receiving spam and viruses.

 

[Guest]

Thanks for the info about the email. I will be more careful from now on.
Maybe I am confused about the capabilities of Outlook. I have been using
Outlook Express to send/receive email. I wanted to use Outlook for that. I
am using SBA as my Accounting software and would like to send invoices via
email. I thought since I was having issues within Microsoft with this that it
was because I was also having issues with Outlook. What you told me to do
earlier worked in as I was able to open outlook. I cannot send/receive email
however. It still wants to connect using Microsoft Exchange and asking me
for server info. If I use Outlook Express as my default for email, what do I
use Outlook for? And, what good is it if it is working offline like it is
now?

 

[Brian Tillman]

Thanks for the info about the email. I will be more careful from now
on. Maybe I am confused about the capabilities of Outlook. I have
been using Outlook Express to send/receive email. I wanted to use
Outlook for that. I am using SBA as my Accounting software and would
like to send invoices via email. I thought since I was having issues
within Microsoft with this that it was because I was also having
issues with Outlook. What you told me to do earlier worked in as I
was able to open outlook. I cannot send/receive email however. It
still wants to connect using Microsoft Exchange and asking me for
server info.

If Outlook is still asking you for an Exchange server name, then you
habven;t followed the instructions and removed the Exchange account from
your mail profile. Open Control Panel, start the Mail application, click
the E-mail Accounts button, click Next, and examine the large area entitled
"Outlook processes e-mail for these accounts inthe following order". One of
those accounts will have "Exchange" in the "Type" column. Select the
account and click Remove. You should also see your POP account (type will
be "POP/SMTP").

If I use Outlook Express as my default for email, what
do I use Outlook for?

Outlook is more than a mail client. It features contact management,
calendaring, notes about what you're doing, task assignment, journaling of
activity, and in a corporate environment, data sharing for any of these
functions. Naturally, if Outlook Express fits your needs, there is no point
in using Outlook and it begs the question why you bothered to install it if
you didn't need any of the features it provides.

And, what good is it if it is working offline
like it is now?

I use Outlook offline quite frequently, since I don't need it to be online
to use its non-mail capabilities. On my laptop, I even use its mail
features offline, since if behaves offline exactly as it behaves online,
storing my correspondence until such time as I can go online, when it will
send it all and sync with my server.

 

[Guest]

Thanks for your help. I tried removing Exchange several times, but the
system says it is copying info and cannot remove until this is finished. I
will try again another day. As for why I downloaded it, it came with the
program and if I have paid for something, I am going to utilize it to the
fullest. I needed the calendar aspect of the program, but could not get to
it in the beginning. Emailing invoices was not working before and I thought
it may have something to do with not having access to Outlook.

I appreciate all your help. You seem very knowledgeable in this area and
many people are lucky to have someone like yourself available in this
discussion group.

I hope you have a great weekend!

Michelle

 

[Brian Tillman]

Thanks for your help. I tried removing Exchange several times, but
the system says it is copying info and cannot remove until this is
finished. I will try again another day.

Do not start Outlook. If it is already going, close it and use Task Manager
to make sure it is gone (i.e., no "OUTLOOK.EXE" on the Processes tab). Then
start the Mail applet in Control Panel and click E-mail Accounts, then Next.
You should see the Exchange account there. Select it, click Remove, and add
the account you want, if you haven't done so already.

 

[Guest]

A question with a similar issue.

I have (unsuccessfully) tried to set up my work exchange account with
Outlook 2007 (it was an exchange server). Unfortunately, now that I have
given up, I cannot access E-mail Accounts. I run Mail Setup (with outlook
closed down completely), and when I click on "E-Mail accounts", the computer
simply ignores the request.

Does anyone know how to manually delete E-mail accounts, as Outlook
continues to freeze for a moment when it starts up, even though I have
disabled automatic "send/receive" E-mail?

Thanks in advance,

Erik

 

[Brian Tillman]

Does anyone know how to manually delete E-mail accounts, as Outlook
continues to freeze for a moment when it starts up, even though I have
disabled automatic "send/receive" E-mail?

You could remove the mail profile in the Registry. The accounts live there.
For Windows XP, it would be in
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging
Subsystem\Profiles