Cannot load any documents

[Usarian Skiff]

Please help! I've been dealing with this all week.

I'm running Windows 2000. It's on my work network.
I have VS.net 2003 Standard installed (been using it a year on this
machine).
I have Crystal Reports XI Developer installed (been using that for six
months). That was purchased as an upgrade to Crystal Reports 9 (not
developer).

I cannot load any Word, Excel, or Crystal Reports documents. I cannot load
any applications which use these documents, or at least the features of
applications which access these documents. I can load the editors fro each
of these file types, but I cannot load documents from within them.

The error message I get alternates between a "{whatever} has generated
errors and needs to close." and:

The instruction at "0x77fcb21d" referenced memory at "0x046020d5". The
memory could not be "read".


I have run Spybot S&D, AdAware, and scanned for viruses using Symantec's
software all several times each. The only thing I can think of that changed
during that time was that I installed Activesync 3.8 (which worked fine)
about a week before the problems began. I defragged about the same time. I
uninstalled activesync shortly after I began having problems.

I thought the problem was only with Crystal Reports at first, so I
uninstalledc and reinstalled. I have updated Office and Windows.

Does anyone have any thoughts about this?

Usarian

 

[Peter_Julian]

| Please help! I've been dealing with this all week.
|
| I'm running Windows 2000. It's on my work network.
| I have VS.net 2003 Standard installed (been using it a year on this
| machine).
| I have Crystal Reports XI Developer installed (been using that for six
| months). That was purchased as an upgrade to Crystal Reports 9 (not
| developer).
|
| I cannot load any Word, Excel, or Crystal Reports documents. I cannot
load
| any applications which use these documents, or at least the features
of
| applications which access these documents. I can load the editors fro
each
| of these file types, but I cannot load documents from within them.
|
| The error message I get alternates between a "{whatever} has generated
| errors and needs to close." and:
|
| The instruction at "0x77fcb21d" referenced memory at "0x046020d5".
The
| memory could not be "read".
|
|
| I have run Spybot S&D, AdAware, and scanned for viruses using
Symantec's
| software all several times each. The only thing I can think of that
changed
| during that time was that I installed Activesync 3.8 (which worked
fine)
| about a week before the problems began. I defragged about the same
time. I
| uninstalled activesync shortly after I began having problems.
|
| I thought the problem was only with Crystal Reports at first, so I
| uninstalledc and reinstalled. I have updated Office and Windows.
|
| Does anyone have any thoughts about this?
|
| Usarian
|

start > run > sfc /scannow
open control panel, add/remove programs, choose MS Office > Change
perform a repair of office.

read:
http://www.microsoft.com/technet/security/Bulletin/MS04-017.mspx