cannot install service pack2

[Guest]

can anyone help?
i've been trying to install windows service pack 2 to my home computer but
it keeps coming up with an error message saying that the program it needs to
install sp2 is in use by another application. however every window is closed
and nothing is open so i dont understand why it wont install.
please help.
thank you

 

[MowGreen [MVP]]

tanice123,

Start here :
http://www.michna.com/kb/WxSP2.htm#Cannot_install_Service_Pack_2

The heading " Service Pack 2 installation log files " informs you of
where to view the installation logs. Use those to find out why SP2 is
not installing.

Also have a look at these web pages before you attempt installing SP2:

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm

What to Know Before You Download and Install SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Installing SP2
http://aumha.net/viewforum.php?f=45


MowGreen [MVP 2003-2007]
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