Cannot install a driver for USB device

[Thomas R Grassi Jr]

My windows XP Pro SP3 workstation is a member of my domain

When I try to install a sriver for my usb mp3 player Iriver IPF190T Yes I
know it is an old device put it still works.

I rebuilt my workstation and I am trying to reinstall the drivers/software.

I get installation failed to complete ACCESS DENIED

I was able to plug the device in my usb port in safe mode and it worked.

Any ideas or thoughts

thanks

tom

 

[Bookman]

What type of user account were you logged into when trying to install the
driver? Admin, User?

 

[Malcolm McCaffery]

Is your account a member of local administrators group on the computer?

Start -> Run -> lusrmgr.msc

Is there any group policy on the domain that prevents USB installation?

To install a USB device you need access to

%SystemRoot%\Inf\Usbstor.pnf
%SystemRoot%\Inf\Usbstor.inf

Check if you can open these files.

-USBStor service must be started ( From command line start -> run ->
cmd.exe)

sc start usbstor

If that fails because service is disabled

sc config usbstor start= demand

regards,

Malcolm.