cannot get on internet

[Guest]

My PC uses Win98 SE and IE6. When I click the desktop icon to get on the
internet, the screen comes up but there is nothing but a white screen where
the sites should be. I cannot get on the internet and the "repair Internet
Explorer" will not work obviously. I am using my wife's laptop which is the
only way I can get onto the internet. An error box appears with the red
circle and white X that states "This program has performed an illegal
function.........." "IEXPLORE caused an invalid page fault in module
<unknown> at 0000:696e6170. Registers:
EAX,CS,EIP,EFLGS,EBX,SS,ESP,BP,ECX,DS,ESI,FS,EDX,ES,EDI, & GS."
Other times the message is the same but the address is different. It may be
an unknown module @ 0000:00640070m 0000:752f2f3a.
Since I cannot get on the internet to repair and do not have an IE6 disk, do
you think it would be advisable to have an Ie6 disk burned and load it into
the ailing PC?
I cannot find what the problem is and do not know where to start looking
within my system to see what is messed up. Any advice will be greatly
appreciated.
Thank you
Tony

 

[PA Bear]

I suggest running a /thorough/ check for hijackware, Tony. (In Win98
*only*, you can overinstall IE6 but I don't think doing so would help in
your case.)

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Guest]

Thank you very much. I definitely appreciate your time and assistance. I have
Hijackthis and I just ran it and saved the log. I am working with one of the
people on Annoyances.org, a great site to help people with this stuff. One of
their "helpers" is Carol J who introduced me to the hijackthis program.
Previously, she had straightened out some spyware I had that was messing
things up. I copied and pasted to her and she advised me what to clean out.
These are things that are WAY above my head. I would do the same again except
I cannot use the internet and thus, cannot send to her or anyone else.
However, i can laboriously type the log and send and that is the price I will
have to pay for being stupid I guess. Ha.
The strange thing is, I did not do anything to cause this that I can think
of. No tweaking at all. I was looking at something or other on the internet
and this little window popped up and said some file or other was messed up.
So, what did I do??
I figured that i would just straighten it up by reloading Windows98 disk. It
went from there. Silly me, thinking that i could actually fix the file with
the disk. It has to be an IE file or something and not a Win98 file. Windows
works well, just not the IE. I wish there was a way to send my hijackthis log
to this laptop and send from here but there isn't. Thank God I am getting a
new Pc this week.
Thank you again for your advice. I am going to take a real close look at the
items you mentioned. Surely to goodness there is a solution in there.
Sincerely,
Tony