Cannot defrag my HD After installling/ unistalling Norton Ghost 14

[Duane]

Hello, after installing Norton Ghost to my Windows machine (XP Pro SP#), I
could not defrag my Hard Drive due to Norton Ghost VProSvc.exe
I unistalled Norton Ghost 14.0 and when I went to defrag my HD, I got this
error -- basically saying it could not defrag the HD. Here are the specifics
of my results. Any help is greatly appreciated! I do have over 15% HD space.

Is it safe to remove the file from the
path:C:\WINDOWS\PCHealth\ERRORREP\UserDumps

Thanks. Duane

Volume (C
Volume size = 74.52 GB
Cluster size = 4 KB
Used space = 62.73 GB
Free space = 11.79 GB
Percent free space = 15 %

Volume fragmentation
Total fragmentation = 6 %
File fragmentation = 12 %
Free space fragmentation = 1 %

File fragmentation
Total files = 296,620
Average file size = 389 KB
Total fragmented files = 12
Total excess fragments = 792
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 3.75 GB
Total fragments = 4

Folder fragmentation
Total folders = 22,452
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 411 MB
MFT record count = 320,572
Percent MFT in use = 76 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
9 363 MB
\WINDOWS\PCHealth\ERRORREP\UserDumps\VProSvc.exe.20081002-041759-00.hdmp
760 1.94 GB \Documents and Settings\Duane\Local
Settings\Application Data\Microsoft\Outlook\Outlook.pst

 

[Shenan Stanley]

Hello, after installing Norton Ghost to my Windows machine (XP Pro
SP#), I could not defrag my Hard Drive due to Norton Ghost
VProSvc.exe
I unistalled Norton Ghost 14.0 and when I went to defrag my HD, I
got this error -- basically saying it could not defrag the HD. Here
are the specifics of my results. Any help is greatly appreciated! I
do have over 15% HD space.

Is it safe to remove the file from the
path:C:\WINDOWS\PCHealth\ERRORREP\UserDumps

Thanks. Duane

Volume (C
Volume size = 74.52 GB
Cluster size = 4 KB
Used space = 62.73 GB
Free space = 11.79 GB
Percent free space = 15 %

Volume fragmentation
Total fragmentation = 6 %
File fragmentation = 12 %
Free space fragmentation = 1 %

File fragmentation
Total files = 296,620
Average file size = 389 KB
Total fragmented files = 12
Total excess fragments = 792
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 3.75 GB
Total fragments = 4

Folder fragmentation
Total folders = 22,452
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 411 MB
MFT record count = 320,572
Percent MFT in use = 76 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
9 363 MB
\WINDOWS\PCHealth\ERRORREP\UserDumps\VProSvc.exe.20081002-041759-00.hdmp
760 1.94 GB \Documents and Settings\Duane\Local
Settings\Application Data\Microsoft\Outlook\Outlook.pst

Things I see...

First - you are 'on the edge' when iot comes to recommended free space:
Percent free space = 15 %

Second - you *did not* fail to defragment your hard disk drive - you just
have files in use (including your Outlook PST file.) Of course it cannot
defrasgment those files. It defragmented a lot more.

 

[Bob Harris]

I looked into my XP file system and I have zero files under
C:\WINDOWS\PCHealth\ERRORREP\UserDumps, so I would take that as a sign such
files are not required.

However, a mostly safe way of testing whether a file is needed or not is to
change its file extension, such as adding ".old" or similar. If it is a
locked system file, you will not be able to rename it while XP is running.
If it is not locked, but somehow necessary, then you will get some error
later, usually about not finding the file. However, this trick can
sometimes result in a non-bootable system. Thus, before doing this, you
should have some way to boot the PC from a floppy or CD and rename the file
back. The XP recovery console can do this, but something like a Bart's PE
CD, or a Windows PE CD would be easier to use.

 

[Duane]

Thanks Bob. I'll give it a try. I tried to contact Symantec...but you know
the drill there...no reply (or pay $65) !! Have a good evening. Thanks again.