Cannot Create auto responder

[Guest]

I am having trouble creating an auto responder which I want to send when an email is received through a certain account.

1) File does not have an option to create a new template.
2) I cannot use the out of office assistant, as the option is not available, even though I followed the troubleshooter and ticked the required settings.
3) I have created a new email message and saved it as a .dot and .doc, but neither is available as an option to select when creating my auto responder rule. It only allows me to see mail.oft.

So, what do I do!!???

 

[Vanguard]

I am having trouble creating an auto responder which I want to send
when an email is received through a certain account.

1) File does not have an option to create a new template.

You don't create a template under the File menu (in Outlook's main
window, that is).

2) I cannot use the out of office assistant, as the option is not
available, even though I followed the troubleshooter and ticked the
required settings.

Because you are not using MS Exchange as your mail server.

3) I have created a new email message and saved it
as a .dot and .doc, but neither is available as an option to select
when creating my auto responder rule. It only allows me to see
mail.oft.

Hint, hint: It's an .oft file, not a .dot or .doc file as you've already
surmised. Open a new e-mail. Put what you want in it. Then use *it's*
File->SaveAs menu to save it as an .oft file. Now you have your
template.

So, what do I do!!???

From a search at http://support.microsoft.com/ on "reply template" for
Outlook 2002, I got (and so could you if you looked):

OL2002: OFT Help Information Is Not Provided
http://support.microsoft.com/?scid=kb;;289948

"... the instructions for creating an Outlook Form template reply
message is not available on the Help menu". Well, no sh*t, Sherlock.
What a blunder. Of course it would be too intelligent to include a help
file update in one of the myriad of updates that have been made so far,
so instead Microsoft dumps it in a separate KB article. Did Microsoft
correct this blunder in Outlook 2003, or is it yet another roll-over
defect that keeps walking through each new version?

I don't remember how I originally found the solution. Could be from a
search, where else, at Microsoft's own KB support site
(http://support.microsoft.com/), where you'll find:

OL2002: How to Emulate the Out of Office Assistant
http://support.microsoft.com/?scid=kb;;311107

 

[Guest]

Thanks for yoru response

I knew I needed to save it as an oft file, unfortunately that option was not available in the save menu. So I was not able to do what you suggested in your hint, and this was something I had already tried before I asked for help

Your posting of the OL2002 link helped find the solution however. It was when I unticked the options as mentioned in the Microsoft article (see below

Click to clear the Use Microsoft Word to edit e-mail messages check box
Click to clear the Use Microsoft Word to read Rich Text e-mail messages check box

That this then allowed the option to come up to save as an oft file, and I was able to do my template.

THanks for your assistance


----- Vanguard wrote: ----

Sue wrote

I am having trouble creating an auto responder which I want to sen
when an email is received through a certain account

You don't create a template under the File menu (in Outlook's mai
window, that is)

2) I cannot use the out of office assistant, as the option is no
available, even though I followed the troubleshooter and ticked th
required settings

Because you are not using MS Exchange as your mail server

3) I have created a new email message and saved i
as a .dot and .doc, but neither is available as an option to selec
when creating my auto responder rule. It only allows me to se
mail.oft

Hint, hint: It's an .oft file, not a .dot or .doc file as you've alread
surmised. Open a new e-mail. Put what you want in it. Then use *it's
File->SaveAs menu to save it as an .oft file. Now you have you
template

From a search at http://support.microsoft.com/ on "reply template" fo
Outlook 2002, I got (and so could you if you looked)

OL2002: OFT Help Information Is Not Provide
http://support.microsoft.com/?scid=kb;;28994

"... the instructions for creating an Outlook Form template repl
message is not available on the Help menu". Well, no sh*t, Sherlock
What a blunder. Of course it would be too intelligent to include a hel
file update in one of the myriad of updates that have been made so far
so instead Microsoft dumps it in a separate KB article. Did Microsof
correct this blunder in Outlook 2003, or is it yet another roll-ove
defect that keeps walking through each new version

I don't remember how I originally found the solution. Could be from
search, where else, at Microsoft's own KB support sit
(http://support.microsoft.com/), where you'll find

OL2002: How to Emulate the Out of Office Assistan
http://support.microsoft.com/?scid=kb;;31110


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