Cannot create a new connection

[ch]

Running windows xp.
Running a wireless through a Dell TrueMoblile 2300 Router

I click on the 'create a new connection' in the network
tasks in the network conenctions folder. Then I click on
the 'connect to network at my workplace' and both options
(dial-up connection and VPN connection) are both greyed
out. I need to connect to work through a dial-up
connection.

What can I do to enable these options again?

 

[Ron Lowe]

Running windows xp.
Running a wireless through a Dell TrueMoblile 2300 Router

I click on the 'create a new connection' in the network
tasks in the network conenctions folder. Then I click on
the 'connect to network at my workplace' and both options
(dial-up connection and VPN connection) are both greyed
out. I need to connect to work through a dial-up
connection.

What can I do to enable these options again?

The first of these is common:

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;329441

and the fix is to re-apply SP1.
Also, worth checking out:

Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
http://support.microsoft.com/default.aspx?scid=KB;EN-US;320558

 

[trckathlte]

This is a follow-up to the response. When I tried to re-
install SP1, it still did not enable the dimmed options.
I tried everything else relating to it in those two
articles, but to no avail. Is there anything else I can
do?

 

[Ken Wickes [MSFT]]

Open a command prompt, "type sc queryex rasman" and post the results.

 

[CH]

-----Original Message-----

Open a command prompt, "type sc queryex rasman" and post the results.

SERVICE_NAME: rasman

TYPE: 20 WIN32_SHARE_PROCESS
STATE: 1 STOPPED
<NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN>
WIN32_EXIT_CODE: 1068 <0x42c>
SERVICE_EXIT_CODE: 0 <0x0>
CHECKPOINT: 0x0
WAIT_HINT: 0x0
PID: 0
FLAGS:

 

[Ken Wickes [MSFT]]

Is your Telephony service running? It needs to be for rasman to work.

 

[ch]

When I went to see if the Telephony service is running,
the folder wasnt there. I think my brother was following
this from the knowledge database

http://support.microsoft.com/default.aspx?scid=KB;EN-
US;320558

I dont believe he exported the keys as well. System
restore doesn't show any points to roll back to. I'm
guessing he re-installed windows xp pro through the
upgrade on the CD and not the complete reinstallation.

-----Original Message-----
Is your Telephony service running? It needs to be for rasman to work.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

post
the results.

SERVICE_NAME: rasman

TYPE: 20 WIN32_SHARE_PROCESS
STATE: 1 STOPPED
<NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN>
WIN32_EXIT_CODE: 1068 <0x42c>
SERVICE_EXIT_CODE: 0 <0x0>
CHECKPOINT: 0x0
WAIT_HINT: 0x0
PID: 0
FLAGS:

.

 

[Ken Wickes [MSFT]]

This article doesn't discuss the Telephony service. Run "services.msc" and
have a look at the Telephony service status.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

When I went to see if the Telephony service is running,
the folder wasnt there. I think my brother was following
this from the knowledge database

http://support.microsoft.com/default.aspx?scid=KB;EN-
US;320558

I dont believe he exported the keys as well. System
restore doesn't show any points to roll back to. I'm
guessing he re-installed windows xp pro through the
upgrade on the CD and not the complete reinstallation.

-----Original Message-----
Is your Telephony service running? It needs to be for rasman to work.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

-----Original Message-----
Open a command prompt, "type sc queryex rasman" and post
the results.


SERVICE_NAME: rasman

TYPE: 20 WIN32_SHARE_PROCESS
STATE: 1 STOPPED
<NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN>
WIN32_EXIT_CODE: 1068 <0x42c>
SERVICE_EXIT_CODE: 0 <0x0>
CHECKPOINT: 0x0
WAIT_HINT: 0x0
PID: 0
FLAGS:

.

 

[Guest]

telephony sevirces were indeed disabled. I enabled and
started it up again + the remote access connection
manager and auto manager.

thank you for your help, it is very much appreciated for
such a simplistic problem =)

-----Original Message-----
This article doesn't discuss the Telephony service. Run "services.msc" and
have a look at the Telephony service status.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

When I went to see if the Telephony service is running,
the folder wasnt there. I think my brother was following
this from the knowledge database

http://support.microsoft.com/default.aspx?scid=KB;EN-
US;320558

I dont believe he exported the keys as well. System
restore doesn't show any points to roll back to. I'm
guessing he re-installed windows xp pro through the
upgrade on the CD and not the complete reinstallation.
and
confers no rights.

.