Cannot connect using RDP

[Guest]

I am installing a computer at a client office. This computer was able to
connect remotely from my home so Remote Desktop Connection worked fine.

I think the problem is the gateway at the client's office.
Some facts:
1. I cannot ping my remote location.
2. The client's server does not have IPSEC. (mind you I know nothing about
gateways so it may be set up on another computer in the offce).

 

[Shenan Stanley]

I am installing a computer at a client office. This computer was
able to connect remotely from my home so Remote Desktop Connection
worked fine.

I think the problem is the gateway at the client's office.
Some facts:
1. I cannot ping my remote location.
2. The client's server does not have IPSEC. (mind you I know
nothing about gateways so it may be set up on another computer in
the offce).

Simple question...

Does the client computer have a public IP address at the office it is now
setup at?
If the client computer goes through a router/NAT device - who controls that?
Does the remote computer you are trying to contact have a public IP address?
If the remote computer goes through a router/NAT device - who controls that?

 

[Guest]

Does the client computer have a public IP address at the office it is now

setup at?
No

If the client computer goes through a router/NAT device - who controls that?

How do I find out.

Does the remote computer you are trying to contact have a public IP address?

Yes - I connected to it from home.

If the remote computer goes through a router/NAT device - who controls that?

I do but I have RDPed to it from all over the place before.

 

[Guest]

Please help.

Could the ISP be blocking a port and if so how to find out without calling
them becasue the account is in someone else's name etc etc.