G
Guest
I have a user that cannot view video streams that utilize either quicktime or
windows media player. If the video stream uses a proprietary plug-in, like
some of those found on www.rottentomatoes.com, it will play fine.
The computer is part of a network and has the same configuration. The user
has more extensive rights than most in the network. We are using ISA as a
firewall.
I have done the following to troubleshoot the problem.
I have made sure all proxy settings are the same as every other workstation.
I have made sure Windows Media Player has the same proxy settings.
I have set the internet zone privacy settings to medium.
I have uninstalled and reinstalled Windows Media Player.
I have made sure the user can view local video files.
I have rebooted the machine with no startup services.
I have made sure the files are correctly associated with windows media
player.
I have made sure there are no content filters on the computer.
Audio Streams have no issues.
I have set the buffering controls and internet speed controls to various
different settings within windows media player.
Yet the following still happens.
When you click on the link to a video stream the player, or player embedded
within IE, opens.
It says that it is "connecting to media" after a variable amount of time it
says "ready" but no video or audio is displayed.
The "buffering X%" progress never comes up. Like it does on every other
computer in the network.
The only departure from this is on www.rottentomatoes.com where after a
short wait it asks to save the file locally.
Can anyone shed some light on this issue.
Thanks
windows media player. If the video stream uses a proprietary plug-in, like
some of those found on www.rottentomatoes.com, it will play fine.
The computer is part of a network and has the same configuration. The user
has more extensive rights than most in the network. We are using ISA as a
firewall.
I have done the following to troubleshoot the problem.
I have made sure all proxy settings are the same as every other workstation.
I have made sure Windows Media Player has the same proxy settings.
I have set the internet zone privacy settings to medium.
I have uninstalled and reinstalled Windows Media Player.
I have made sure the user can view local video files.
I have rebooted the machine with no startup services.
I have made sure the files are correctly associated with windows media
player.
I have made sure there are no content filters on the computer.
Audio Streams have no issues.
I have set the buffering controls and internet speed controls to various
different settings within windows media player.
Yet the following still happens.
When you click on the link to a video stream the player, or player embedded
within IE, opens.
It says that it is "connecting to media" after a variable amount of time it
says "ready" but no video or audio is displayed.
The "buffering X%" progress never comes up. Like it does on every other
computer in the network.
The only departure from this is on www.rottentomatoes.com where after a
short wait it asks to save the file locally.
Can anyone shed some light on this issue.
Thanks