Cannot allow a programme I trust because Defender is blocking it

[LanM]

Hi

I have a back-up programme that is being blocked by Widows Defender and I
have to unblock it every time I power on.

The Windows deneder help tells me
"The next time Windows Defender alerts you about the software, on the Action
menu in the Alert dialog box, click Always Allow. If you are prompted for an
administrator password or confirmation, type the password or provide
confirmation."

But I cannot find the action menu in the alert box. The only menu I found are
- Remove or disable
- Unblock
- help.

When using software explorer in Widows defender, I can see the software but
the button "enable" remains inactive.

How can I declare that a software is allowed?

Thanks a lot for your help.

Cheers

 

[BillD]

When using software explorer in Widows defender, I can see the software but
the button "enable" remains inactive.

you have to click on the button "show for all users" with the shield icon,
in order to activate the other buttons

 

[JohnDavid]

When I encountered the problem you described, the only mechanism that worked
was to run Defender as Adminstrator. That then allowed the 'enable' button
to become active. I did not have any success with Billd's suggestion to
"show all users". Post back for everyone's benefit if running as
administrator resolves your problem.

 

[LanM]

Indeed BillD's suggestion did not worked.
Yours did notworked either. The "Allways allow" message never appear indeed
and I suspect the source of the problem is at the level of access rights
because I have been obliged to enter into that topic when I fully reinstalled
my PC and a back-up of all data.
Does this triger an idea on your side?
Cheers

 

[JohnDavid]

I have another suggestion, but bear with me first. First, I went back to
Defender and was reminded that even running as Administrator, there are many
programs (including Vista internals) that I still cannot control there.
However, what I saw consistently was for those I CAN control
(enable/disable), the "Startup Type" is listed as 'Registry: Local Machine'.
And for those I CANNOT control, the "Startup Type" is listed as 'Registry:
Local Machine'.

That prompted me to look further into security ("access rights" as you
suggested) for EXEs in both categories. At first I seemed to be on to
something when I found that the owner for apps I CANNOT control in Defender
was System, whereas owner for those I CAN control was Administrators. But
then I found a couple where Owner was Administrators, but I still couldn't
control the app. Damn!

Anyway, here is something else to try: in Defender, choose Tools, then
Options. Scroll down to 'Advanced options'. There you can add the path to
files you don't want Defender to monitor (an Exclude list). I successfully
used this mechanism to prevent Defender from trying to stop the
implementation of a customized Hosts file that SpyBot does for me. Other
than that, I am at a loss. Please post back; I'll be curious to know if the
above resolves your issue.

 

[PaulB]

I have a couple of programs that had the same issue and the only way I could
get them to run without intervention was to put them in the task scheduler to
run a startup and check "run with highest privileges". This works fine.

 

[LanM]

Well done JohnDavid. Easy solution, even if it does not sound very
professional from a Microsoft viewpoint. Is this because that back-up
software is running under linux
;-)
Cheers
Marc

 

[LanM]

Hi JohnDavid,

Unfortunately, I was too confident. What you proposed was easy to be done,
but I reboot and ... Damned. This has no effect at all.

 

[LanM]

Hi PaulB
That seems OK now. Yoy brought me in an area I did not know. Thanks.
Perhaps I had that problem because the application concerned was running
under linux ;-) Who knows.
Cheers
Marc

 

[JohnDavid]

Soirry my 'solution' did not work for you, but glad that PaulB found
something that works. Defender's behavior has seemed flukey at times; don't
know if it's the application or a hole in my knowledge.