Cannot access virus protection sites

[Bri]

Hi, I'm working on a clients system, WinXP with IE 6 all
updates are inplace. The best I can tell her Norton
Antivirus stopped running live updates two weeks ago and
I cannot get to the symantec site, the mcaffee site to
run scans online.
Installed Adaware 6x and found spyware, but the system
virus scan indicated that the spybot worm removal was not
complete, that 'Bloodhound packed' (which is Norton's
list of 'we don't know what you have')
I've ran the Klez, blaser, beagle, korgo, Sasser removal
tools, none of those listed appeared.
I uninstalled Norton 2003 and installed 2004 and ran the
prescan which removed two files, installed new dat files
from CD and ran scan and found Adware.xxx files.

Cannot run live update, nor get to Norton site.
Help?

 

[PA Bear]

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957

--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

Protect Your PC
http://www.microsoft.com/security/protect

 

[Bri]

Thanks PA! I'll give it a go in the AM

Bri

-----Original Message-----
Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis

(http://www.spywareinfo.com/~merijn/files/HijackThis.exe)
is the preferred

tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to

http://forums.spywareinfo.com/ or

http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger

(http://vil.nai.com/vil/stinger/); then...