Cannot access Hotmail and Google since Spyware was installed

[nrohoman0614]

Please advise how to fix this problem - we need to
unblock and access Hotmail and Google. Also Norton
antivirus is not responding.

PC is running Microsoft Windows XP Home.

Thanks.

 

[Bill Sanderson]

You may have several problems.

This KB article should fix the access to the Internet problem:

http://support.microsoft.com/kb/892350

I'd strongly advise a full scan of your machine with a current antivirus.
If yours is still not responding you could try Norton's online scanner:

http://security.symantec.com