Cannot Access "Connect Using a broadbant that requires a user name" in New Connection Wizard

[Stephen Galleher]

I have mysteriously lost my Verizon internet connection. Verizon says to
refer to Microsoft. Here is the problem:

When I go to the make New Connection wizard in Network Connections, I get
the wizard, and when I get to the panel with three options, the option that
is chosen is "Connect Using a Broadband Connection that is Already On." The
other two options are grayed out and cannot be accessed!!

The Verizon technician said that the SECOND option must be checked ("Connect
using a broadband connection that requires a user name and password") in
order to install the Verizon software. BUT...as I said, this option cannot
be accessed: it is grayed out.

Please, can someone help me. How do I gain access to this option?

 

[Shadow of James]

Do you have any software still installed from previously that may be
affecting it?

 

[Stephen Galleher]

Hi, Shadow of James:

No, I know of no software that would interfere with it. I asked my Verizon
ISP techie if I should reinstall the disk software, and he didn't think that
would help.
I disabled Zone Alarm firewall, and still the panel was grayed out, allowing
only the Always Connect with a Broadband connection, not the option
requiring a username and password.

Any other suggestions?!

Steve

 

[Stephen Galleher]

The problem was that a friend had disabled the PCP/IP connection in the
Management of Services menu.
Once I enabled that service, all is fixed.

 

[Sharon F]

I have mysteriously lost my Verizon internet connection. Verizon says to
refer to Microsoft. Here is the problem:

When I go to the make New Connection wizard in Network Connections, I get
the wizard, and when I get to the panel with three options, the option that
is chosen is "Connect Using a Broadband Connection that is Already On." The
other two options are grayed out and cannot be accessed!!

The Verizon technician said that the SECOND option must be checked ("Connect
using a broadband connection that requires a user name and password") in
order to install the Verizon software. BUT...as I said, this option cannot
be accessed: it is grayed out.

Please, can someone help me. How do I gain access to this option?

Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
http://support.microsoft.com/default.aspx?scid=kb;en-us;320558