Can`t access web after Windows update

[maldonna]

This morning my wife`s computer installed automatic updates immediately upon
opening. After the update she tried to open her browser and got the message
of little or no connectivity to the internet. The message says unable to
connect to ip.I`ve spent several hours trying various fixes non of which have
worked. I`ve put on a static ip address and got the info that I am fully
connected but still cannot open any browser (IE or Firefox). I turned off the
firewall and still no help. Her computer is running XP Pro and is connected
to the internet through a Netgear router. Would appreciate if someone could
tell me what to do next. My computer running XP Home is connected with the
same router and running OK. Thank you, Malcolm Stockman

 

[Rich Barry]

Malcolm, do you have DSL, Cable, Dial-UP Ugh? Try going to Control
Panel>Network Connections>dbl click and select Support>Repair. You may also
want to look in
Device Manager>Network Adaptor. If yellow mark reinstall the drivers.

 

[Elmo]

This morning my wife`s computer installed automatic updates immediately upon
opening. After the update she tried to open her browser and got the message
of little or no connectivity to the internet. The message says unable to
connect to ip.I`ve spent several hours trying various fixes non of which have
worked. I`ve put on a static ip address and got the info that I am fully
connected but still cannot open any browser (IE or Firefox). I turned off the
firewall and still no help. Her computer is running XP Pro and is connected
to the internet through a Netgear router. Would appreciate if someone could
tell me what to do next. My computer running XP Home is connected with the
same router and running OK. Thank you, Malcolm Stockman

Can she get mail? If so, here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. Type each of the
following:

IPConfig /FlushDNS [Press Enter key]
ipconfig /release [Press Enter key]
ipconfig /renew [Press Enter key]
ipconfig /registerdns [Press Enter key]

NETSH

Click Start, Run, type CMD and click the [OK] button. Type the following:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[maldonna]

Malcolm, do you have DSL, Cable, Dial-UP Ugh? Try going to Control
Panel>Network Connections>dbl click and select Support>Repair. You may also
want to look in
Device Manager>Network Adaptor. If yellow mark reinstall the drivers.



.
I have cable. I`ve already looked into all the suggestions noted in this thread. Today I just tried plugging directly into my cable modem with the same results. If I check the net work connection, either when it says "little or no connectivity" or when it says "connected" it shows packets sent but none received.

 

[maldonna]

This morning my wife`s computer installed automatic updates immediately upon
opening. After the update she tried to open her browser and got the message
of little or no connectivity to the internet. The message says unable to
connect to ip.I`ve spent several hours trying various fixes non of which have
worked. I`ve put on a static ip address and got the info that I am fully
connected but still cannot open any browser (IE or Firefox). I turned off the
firewall and still no help. Her computer is running XP Pro and is connected
to the internet through a Netgear router. Would appreciate if someone could
tell me what to do next. My computer running XP Home is connected with the
same router and running OK. Thank you, Malcolm Stockman

Can she get mail? If so, here are a few things to try:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. Type each of the
following:

IPConfig /FlushDNS [Press Enter key]
ipconfig /release [Press Enter key]
ipconfig /renew [Press Enter key]
ipconfig /registerdns [Press Enter key]

NETSH

Click Start, Run, type CMD and click the [OK] button. Type the following:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[Rich Barry]

Did you try a System Restore on her Computer. Start>All
Programs>Accessories>System Tools>System Restore. Just follow the
instructions. Go back before the problem
started.

 

[Bob Lucas]

So one computer has full connectivity. The other doesn't. And
you have tried all the previous suggestions, without success.

Approximately 15 months ago, Microsoft introduced a critical
update, which conflicted with the Zone Alarm firewall and led to
the symptoms you are describing. You will find further
information at
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

You say you have turned off the firewall. However, which
firewall are you using? If you were using Zone Alarm on your
wife's computer, make sure you have updated to the latest
version.

Please also perform the following diagnostic test on both
computers:

1. Re-boot each computer. Also re-boot the router. Then,
make sure both computers have established a connection to the
router.

2. Does your wile's computer still have limited connectivity?
If so, type ipconfig /all from a command prompt on each
computer. (Note - there is a space between 'ipconfig' and
'/all').

3. Post back here with the complete result for each computer
(and indicate which result relates to the computer that has
limited connectivity).

Also, on each computer:

1. Open Control Panel / Network Connections

2. Right click on the name of the device that the computer
uses for its Internet connection - and click on Properties.

3. On the General Tab, select Internet Protocol (TCP/IP) and
click on Properties.

4. Post back here with the detailed TCP/IP settings for each
computer (and indicate which settings relate to the computer that
has limited connectivity to the Internet).

It will be interesting to compare the settings for both
computers. I make no promises. However, significant
differences might explain why one computer has full connectivity
and the other doesn't.

 

[maldonna]

Did you try a System Restore on her Computer. Start>All
Programs>Accessories>System Tools>System Restore. Just follow the
instructions. Go back before the problem
started.



.
Yes, I tried several earlier restore points. Also looked in processes to see if anything suspicious was running as a virus I had once before showed up here and cut off the internet similar to this. However I found nothing there. Also tried starting in safe mode. Everything I`ve tried produce the same results.

 

[maldonna]

So one computer has full connectivity. The other doesn't. And
you have tried all the previous suggestions, without success.

Approximately 15 months ago, Microsoft introduced a critical
update, which conflicted with the Zone Alarm firewall and led to
the symptoms you are describing. You will find further
information at
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

You say you have turned off the firewall. However, which
firewall are you using? If you were using Zone Alarm on your
wife's computer, make sure you have updated to the latest
version.

Please also perform the following diagnostic test on both
computers:

1. Re-boot each computer. Also re-boot the router. Then,
make sure both computers have established a connection to the
router.

2. Does your wile's computer still have limited connectivity?
If so, type ipconfig /all from a command prompt on each
computer. (Note - there is a space between 'ipconfig' and
'/all').

3. Post back here with the complete result for each computer
(and indicate which result relates to the computer that has
limited connectivity).

Also, on each computer:

1. Open Control Panel / Network Connections

2. Right click on the name of the device that the computer
uses for its Internet connection - and click on Properties.

3. On the General Tab, select Internet Protocol (TCP/IP) and
click on Properties.

4. Post back here with the detailed TCP/IP settings for each
computer (and indicate which settings relate to the computer that
has limited connectivity to the Internet).

It will be interesting to compare the settings for both
computers. I make no promises. However, significant
differences might explain why one computer has full connectivity
and the other doesn't.




.
For what it`s worth I`ll list what is currently here:

My computer, working OK:
Physical address 00-90-27-D6-8E-CE
DHCP Enabled Yes
Auto Config Yes
IP Address 192.168.0.4
Subnet Mask 255.255.255.0
Default Gateway 192.168.0.1
DHCP Server 192.168.0.1
DNS Servers 209.18.47.61
209.18.47.62
Wife`s Computer, not working:
Physical Address 00-13-20-80-2F-F7
DHCP Enabled Yes
Auto Config Enabled Yes
Auto Config Address 169.254.231.182
Subnet Mask 255.255.255.0
Default Gateway None
I should point out that right now I get these same figures if I plug the
computer directly into the cable modem - no router involved. Also when this
problem originally started the figures for my wife`s computer were much the
same as mine and I could assign a static address to her computer and get the
message that I had full connectivity but it really didn`t. Now I can`t even
assign a static address. I type but nothing goes in. This thing is really
screwed up. I`m wondering if a repair install of Windows would help?

 

[Jose]

This morning my wife`s computer installed automatic updates immediately upon
opening. After the update she tried to open her browser and got the message
of little or no connectivity to the internet. The message says unable to
connect to ip.I`ve spent several hours trying various fixes non of which have
worked. I`ve put on a static ip address and got the info that I am fully
connected but still cannot open any browser (IE or Firefox). I turned offthe
firewall and still no help. Her computer is running XP Pro and is connected
to the internet through  a Netgear router. Would appreciate if someone could
tell me what to do next. My computer running XP Home is connected with the
same router and running OK. Thank you, Malcolm Stockman

Why don't you just call your ISP and tell them you have a computer
that can't get on the Internet and ask them for help.

You don't have to tell them anything about what "happened".

They have people sitting around all day long just to solve these kinds
of problems. It is their job to help you.

That is what they do, that is all they do, they get paid for it and
(perhaps) you are paying for connectivity and some level of service.
They fix these things all the time all day long.

If you are not getting connected, it is the responsibility of their
technical support folks to assist you.

Since you will have them on the phone, you will most likely have the
fastest possible resolution by working one on one with someone.

You've had this issue for about 2 days now? How do you think it's
going so far?

 

[Hodges]

Why don't you just call your ISP and tell them you have a computer
that can't get on the Internet and ask them for help.

You don't have to tell them anything about what "happened".

They have people sitting around all day long just to solve these kinds
of problems.  It is their job to help you.

That is what they do, that is all they do, they get paid for it and
(perhaps) you are paying for connectivity and some level of service.
They fix these things all the time all day long.

If you are not getting connected, it is the responsibility of their
technical support folks to assist you.

Since you will have them on the phone, you will most likely have the
fastest possible resolution by working one on one with someone.

You've had this issue for about 2 days now?   How do you think it's
going so far?

That's a terrible idea to not tell them what happened. It obviously
had nothing to do with the ISP anyway. You may be able to con them
into helping you fix it, but it would help if you told them what was
wrong with it.

 

[Bob Lucas]

For what it`s worth I`ll list what is currently here:
My computer, working OK:
Physical address 00-90-27-D6-8E-CE
DHCP Enabled Yes
Auto Config Yes
IP Address 192.168.0.4
Subnet Mask 255.255.255.0
Default Gateway 192.168.0.1
DHCP Server 192.168.0.1
DNS Servers 209.18.47.61
209.18.47.62
Wife`s Computer, not working:
Physical Address 00-13-20-80-2F-F7
DHCP Enabled Yes
Auto Config Enabled Yes
Auto Config Address 169.254.231.182
Subnet Mask 255.255.255.0
Default Gateway None
I should point out that right now I get these same figures if I
plug the
computer directly into the cable modem - no router involved.
Also when this
problem originally started the figures for my wife`s computer
were much the
same as mine and I could assign a static address to her
computer and get the
message that I had full connectivity but it really didn`t. Now
I can`t even
assign a static address. I type but nothing goes in. This thing
is really
screwed up. I`m wondering if a repair install of Windows would
help?

The IP address for your wife's computer should be in the range
192.168.0.xx. DHCP and auto configuration have been enabled but
for some reason, the router has not allocated a valid IP address
to your wife's computer.

Most importantly, have you re-booted the router?

You mentioned that you have plugged your wife's computer directly
into the modem (no router involved). That might not allow you to
connect to the Internet (depending upon the type of connection),
because the router needs to allocate an IP address to your wife's
computer. Consequently, it would be worth establishing a wired
Ethernet connection between your wife's computer and the router,
with a further wired connection from the router to the modem.

If you are able to connect to the Internet using a wired
connection via the router, then you must look more closely at the
wireless configuration.

It is so difficult to guess what has happened, but it seems to me
that possible culprits might include:

a) An incorrectly configured firewall, which might still be
operating in the background

b) Security software conflicts

c) Incorrect Internet Protocol (TCP/IP) settings. It would be
worth checking whether ALL of the settings on your wife's
computer are identical to the settings on the computer that works
OK.

d) Router configuration, including MAC filtering, password
issues, or channel number conflicts with nearby wireless networks

What security software are you using? And have you ever had a
Norton or McAfee product on your computer - and subsequently
switched to different security software?

One other thought. If one of your friends has a home network,
would your friend allow your wife to try her laptop with his/her
router? If your wife's computer can connect to the Internet via
a different network, that would tell you whether the problem is
with her computer or with your Netgear router.

 

[maldonna]

delete the connection . Then run Internet connection wizard again .
.
Thanks for all the suggestions. I`m giving up and have called a computer repair service. Thanks again.