Can send via secondary email accounts, but not receive

[Ken V]

I have three secondary email accounts. For the past month (since Comcast
changed their email processing, but perhaps not because of it), two of these
accounts have not been working. I've discovered that I can send from them,
but not receive. I would appreciate any suggestions.

 

[Tom [Pepper] Willett]

What did Comcast say when you contacted them?

:I have three secondary email accounts. For the past month (since Comcast
: changed their email processing, but perhaps not because of it), two of
these
: accounts have not been working. I've discovered that I can send from them,
: but not receive. I would appreciate any suggestions.

 

[Diane Poremsky [MVP]]

when errors do you get? Are they Comcast accts and if so, did you change
their acct info?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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[Ken V]

They said that all accounts indicated they were OK on their end. I did a test
in their message manager, and it indicate that for me, too.

 

[Ken V]

Yes. They are Comcast accounts. I don't believe that I made any changes.

I sent test messages to each of them from my primary Comcast account, and
they were not received, but messages to the primary from each were received.
Another secondary account works fine. There are no error messages.

when errors do you get? Are they Comcast accts and if so, did you change
their acct info?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have three secondary email accounts. For the past month (since Comcast
changed their email processing, but perhaps not because of it), two of
these
accounts have not been working. I've discovered that I can send from them,
but not receive. I would appreciate any suggestions.

 

[VanguardLH]

I have three secondary email accounts. For the past month (since Comcast
changed their email processing, but perhaps not because of it), two of these
accounts have not been working. I've discovered that I can send from them,
but not receive. I would appreciate any suggestions.

For the e-mails that you are expecting to receive (i.e., after you
received some e-mails), do they show up in their webmail agent? Don't
load Outlook and go look at your e-mail account using their webmail
interface (which they changed to their Ajax-enabled SmartZone agent from
Zimbra which Yahoo owns). If you don't see the e-mails there, Outlook
has nothing to pull from there.

 

[Ken V]

When I use the test button in email manager on the Comcast website for each
account, or in Outlook, both accounts give reports of success.

This morning I went to the Comcast SmartZone, where some emails have been
hung up in all three secondaries since last month, and I selected all of
those emails and forwarded them to the respective secondary addresses to
which they had been addressed, and they came through OK (except that they
were combined in one mailing in envelopes).

Summary:
If I send to two of my secondary accounts from my primary, mail is not
received
If I send to my primary from either of those secondaries, mail is received
If I forward mail hung up in SmartZone to either of those secondaries, mail
is received

I'm going to try an exchange of email with a friend both to and from these
secondaries to see what is happening.

BTW, I called Comcast a couple of days ago, and they finally said it was an
Outlook problem, after working with me. However, they called me back
yesterday to ask how I was doing. That was nice.

 

[VanguardLH]

When I use the test button in email manager on the Comcast website for each
account, or in Outlook, both accounts give reports of success.

This morning I went to the Comcast SmartZone, where some emails have been
hung up in all three secondaries since last month, and I selected all of
those emails and forwarded them to the respective secondary addresses to
which they had been addressed, and they came through OK (except that they
were combined in one mailing in envelopes).

Summary:
If I send to two of my secondary accounts from my primary, mail is not
received
If I send to my primary from either of those secondaries, mail is received
If I forward mail hung up in SmartZone to either of those secondaries, mail
is received

I'm going to try an exchange of email with a friend both to and from these
secondaries to see what is happening.

BTW, I called Comcast a couple of days ago, and they finally said it was an
Outlook problem, after working with me. However, they called me back
yesterday to ask how I was doing. That was nice.

Do the testing using their webmail agent (SmartZone), not with Outlook.
You first have to find out if their e-mail service is behaving correctly
before injecting Outlook into the test environment. What happens when
you use their webmail agent to send an e-mail between your own accounts
and also use their webmail agent to check when and if the e-mail gets
received?

You are sending e-mails from your mail server to the same mail server.
There might be problems when routing internal e-mails, especially when
sent from and to the same account (under which you have your primary
[owner] and secondary [member] accounts). You need to test by sending
an e-mail from a non-Comcast domain, like from Hotmail, Yahoo, or Gmail,
to your Comcast account.

Did you ever retest sending between your own Comcast accounts but with
the spam filter disabled on all of them?

Comcast did not previously allow for server-side rules. After they
employed Zimbra's Ajax-enabled webmail agent (SmartZone), server-side
rules are now available. Did you define any?

 

[Ken V]

I've contacted Comcast again by email, and they told me how to get in touch
with a chat person, which I understood was not available here.

I don't know how to send something from SZ with secondary addresses. I've
opened my secondary mailboxes and tried to send from them, but the mail comes
through with my primary address.

I did not set any SPAM filters.

Tomorrow I'll chat with Comcast about it.

Thanks.