Can send but not recieve email.

[Guest]

I am currently unable to recieve e-mail through my Outlook. I can send. Our
IT person tried using a pst repair tool. This did not work. The IT person
also tried simply reinstaling Outlook. This did not work. The IT person told
me that I have two accounts on my machine, mine and administrator. My account
is set up to give me all administrative rights. The IT person told me that
the administrator has a pst file but my account does not. This problem began
suddenly. In the past I was able to send and recieve mail on this machine
from my account. Does anyone have any suggestions?

 

[Guest]

Are there any error messages and/or numbers?

 

[Guest]

I'm having the same problem. It started on Friday. The techs at AT&T
couldn't figure it out either....What's up

 

[Guest]

Are there any error messages or numbers?

 

[Guest]

This is the entire message I get. SBC and I have worked repeatedly on this
and can't seem to get my mail to work. Today, it won't even send e-mail.
Please help me. I'm new to computers.


Task 'SBC Yahoo! - Receiving' reported error (0x800CCC92) : 'Your e-mail
server rejected your login. Verify your user name and password in your
account properties. Under Tools, click E-mail accounts. The server
responded: -ERR invalid user/password'

 

[Guest]

By the way, the "Enter Network Password" screen pops up constantly...no
matter how I try to close it.

 

[Guest]

That error number is indeed an invalid username and/or password. Please
verify that you are using the correct ones, including verifying whether or
not you may accidentally have the capslock on. Also, make sure with your
provider exactly what your username is.
You may be entering (e-mail address removed) when it's actually only janedoe,
or vice versa.

 

[Guest]

Kathleen, I've checked and double-checked. Re-set and re-entered. I still
cannot get Outlook to download my e-mail. I'm getting very frustrated.

 

[Guest]

Have you tried the following:

Clear your password cacheTo clear your password cache, follow these steps:


1. Click Start, and then click Control Panel.
2. Double-click User Accounts.
3. If your user account is in the Administrator group, follow these
steps:
a. On the Advanced tab, click Manage Passwords.
b. Remove any .NET Passport-related entries.
c. Click Close, and then click OK.
If your user account is not a member of the Administrator group,
follow these steps:
a. Click Manage my network passwords.
b. Remove any Passport-related entries.
c. Click Close, and then close User Accounts.

 

[Guest]

Followed the procedure listed for the Admin account. I will let you know
what happens. Thanks!