can receive mail but not send.

J

JeanneP

I see there have been other posts with this same heading, but I still haven't
found a solution that works.

I was using Outlook Express on my old computer and my husband was using
Windows Mail on his computer. We had both been sending and receiving mail
without problems. Then one day we went in to do emails and neither of us
could send anything. None of the setting had changed. Last week I set up my
new computer using Vista Windows Mail (same as his), double checked the ATT
site just to make sure I had all the settings as thet require. We are still
both receiving mail with no problem, but cannot send. Here is the error
message we are receiving:

"An unknown error has occurred. Subject 'test msg', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Server
Response: '421 Cannot connect to SMTP server 204.127.217.17
(204.127.217.17:25), connect error 10060', Port: 25, Secure(SSL): No, Server
Error: 421, Error Number: 0x800CCC67"

Any suggesstions would be appreciated. Just don't understand why it would be
working one day and not the next when we did not change any of the settings.
 
D

Dave

I tried to telnet to mail.bellsouth.net port 25, and can't connect.

So it appears to be a server problem, but you should call them to find out
if there is a problem or if they've changed something.
 
H

Hal Hostetler [MVP-P/I]

Wrong port number, should be 465 instead of 25. Please see the following to
correct your settings:

http://helpme.att.net/article.php?item=287
POP, SMTP, NNTP: Email & News Server Settings
http://helpme.att.net/article.php?item=10918
AT&T Yahoo! Email Settings Change for POP and SMTP (e.g., Outlook/Outlook
Express)

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
J

Jackie

I am additional user with the same set of problems. Unable to send email from
Windows Mail on Vista Business. Sudden onset, unresponsive to removal of ESET
security software, deleting and recreating email user accounts, or removing
firewall.

Windows Mail Error Number: 0x800CCC0F
AT&T DSL. Yahoo! email provider. Correct settings [trust me.]
No resolution from ESET support or AT&T chat. seems to be another Microsoft
issue.

[There seem to be quite a few related postings of this problem, and
particularly from AT&T subscribers.]

Any suggestions?
 
A

Anthony

Me too..
Exactly the same problem.
I am also an ATT DSL customer.

Jackie said:
I am additional user with the same set of problems. Unable to send email
from
Windows Mail on Vista Business. Sudden onset, unresponsive to removal of
ESET
security software, deleting and recreating email user accounts, or
removing
firewall.

Windows Mail Error Number: 0x800CCC0F
AT&T DSL. Yahoo! email provider. Correct settings [trust me.]
No resolution from ESET support or AT&T chat. seems to be another
Microsoft
issue.

[There seem to be quite a few related postings of this problem, and
particularly from AT&T subscribers.]

Any suggestions?

Gary VanderMolen said:
There is some confusion as to whether AT&T's new settings apply to their
BellSouth
customers. At least one BellSouth help page still recommends the old
settings:
http://support.att.net/bellsouth/as...sprt_cid=1aae27d8-a372-47f1-b47a-0d48454ef01d
Click to expand...
Click to expand...
 
R

Richard in AZ

Please don't "ME TOO" to these posts.
Just keep monitoring and if a solution is found, it will be posted.

Anthony said:
Me too..
Exactly the same problem.
I am also an ATT DSL customer.

Jackie said:
I am additional user with the same set of problems. Unable to send email
from
Windows Mail on Vista Business. Sudden onset, unresponsive to removal of
ESET
security software, deleting and recreating email user accounts, or
removing
firewall.

Windows Mail Error Number: 0x800CCC0F
AT&T DSL. Yahoo! email provider. Correct settings [trust me.]
No resolution from ESET support or AT&T chat. seems to be another
Microsoft
issue.

[There seem to be quite a few related postings of this problem, and
particularly from AT&T subscribers.]

Any suggestions?

Gary VanderMolen said:
There is some confusion as to whether AT&T's new settings apply to their
BellSouth
customers. At least one BellSouth help page still recommends the old
settings:
http://support.att.net/bellsouth/as...sprt_cid=1aae27d8-a372-47f1-b47a-0d48454ef01d

--
Gary VanderMolen, MS-MVP (Mail)


Wrong port number, should be 465 instead of 25. Please see the
following to
correct your settings:

http://helpme.att.net/article.php?item=287
POP, SMTP, NNTP: Email & News Server Settings
http://helpme.att.net/article.php?item=10918
AT&T Yahoo! Email Settings Change for POP and SMTP (e.g.,
Outlook/Outlook
Express)

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

I see there have been other posts with this same heading, but I still
haven't
found a solution that works.

I was using Outlook Express on my old computer and my husband was
using
Windows Mail on his computer. We had both been sending and receiving
mail
without problems. Then one day we went in to do emails and neither of
us
could send anything. None of the setting had changed. Last week I set
up
my
new computer using Vista Windows Mail (same as his), double checked
the
ATT
site just to make sure I had all the settings as thet require. We are
still
both receiving mail with no problem, but cannot send. Here is the
error
message we are receiving:

"An unknown error has occurred. Subject 'test msg', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP,
Server
Response: '421 Cannot connect to SMTP server 204.127.217.17
(204.127.217.17:25), connect error 10060', Port: 25, Secure(SSL): No,
Server
Error: 421, Error Number: 0x800CCC67"

Any suggesstions would be appreciated. Just don't understand why it
would
be
working one day and not the next when we did not change any of the
settings.
Click to expand...
Click to expand...
Click to expand...
 
G

Gary VanderMolen

We seem to be getting a slew of AT&T Yahoo mail sending failures.
Not sure what's going on. If you get an error message when you try to
send, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.

--
Gary VanderMolen, MS-MVP (Mail)


Jackie said:
I am additional user with the same set of problems. Unable to send email from
Windows Mail on Vista Business. Sudden onset, unresponsive to removal of ESET
security software, deleting and recreating email user accounts, or removing
firewall.

Windows Mail Error Number: 0x800CCC0F
AT&T DSL. Yahoo! email provider. Correct settings [trust me.]
No resolution from ESET support or AT&T chat. seems to be another Microsoft
issue.

[There seem to be quite a few related postings of this problem, and
particularly from AT&T subscribers.]

Any suggestions?

Gary VanderMolen said:
There is some confusion as to whether AT&T's new settings apply to their BellSouth
customers. At least one BellSouth help page still recommends the old settings:
http://support.att.net/bellsouth/as...sprt_cid=1aae27d8-a372-47f1-b47a-0d48454ef01d
Click to expand...
Click to expand...
 
G

Gary VanderMolen

We seem to be getting a slew of AT&T Yahoo mail sending failures.
Not sure what's going on. If you get an error message when you try to
send, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)


Anthony said:
Me too..
Exactly the same problem.
I am also an ATT DSL customer.

Jackie said:
I am additional user with the same set of problems. Unable to send email
from
Windows Mail on Vista Business. Sudden onset, unresponsive to removal of
ESET
security software, deleting and recreating email user accounts, or
removing
firewall.

Windows Mail Error Number: 0x800CCC0F
AT&T DSL. Yahoo! email provider. Correct settings [trust me.]
No resolution from ESET support or AT&T chat. seems to be another
Microsoft
issue.

[There seem to be quite a few related postings of this problem, and
particularly from AT&T subscribers.]

Any suggestions?

Gary VanderMolen said:
There is some confusion as to whether AT&T's new settings apply to their
BellSouth
customers. At least one BellSouth help page still recommends the old
settings:
http://support.att.net/bellsouth/as...sprt_cid=1aae27d8-a372-47f1-b47a-0d48454ef01d

--
Gary VanderMolen, MS-MVP (Mail)


Wrong port number, should be 465 instead of 25. Please see the
following to
correct your settings:

http://helpme.att.net/article.php?item=287
POP, SMTP, NNTP: Email & News Server Settings
http://helpme.att.net/article.php?item=10918
AT&T Yahoo! Email Settings Change for POP and SMTP (e.g.,
Outlook/Outlook
Express)

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

I see there have been other posts with this same heading, but I still
haven't
found a solution that works.

I was using Outlook Express on my old computer and my husband was
using
Windows Mail on his computer. We had both been sending and receiving
mail
without problems. Then one day we went in to do emails and neither of
us
could send anything. None of the setting had changed. Last week I set
up
my
new computer using Vista Windows Mail (same as his), double checked
the
ATT
site just to make sure I had all the settings as thet require. We are
still
both receiving mail with no problem, but cannot send. Here is the
error
message we are receiving:

"An unknown error has occurred. Subject 'test msg', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP,
Server
Response: '421 Cannot connect to SMTP server 204.127.217.17
(204.127.217.17:25), connect error 10060', Port: 25, Secure(SSL): No,
Server
Error: 421, Error Number: 0x800CCC67"

Any suggesstions would be appreciated. Just don't understand why it
would
be
working one day and not the next when we did not change any of the
settings.
Click to expand...
Click to expand...
Click to expand...
 
A

Ann NV

A couple days ago I started receiving error messages (examples attached) each
time I try to send an email. I'm receiving email just fine.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Test', Account: 'AT&T Yahoo!', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error
Number: 0x800CCC0F

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'AT&T Yahoo!', Server: 'pop.att.yahoo.com', Protocol:
POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F
 
G

Gary VanderMolen

You are the fifth person today with this same problem.
I'm not sure what's going on with the AT&T Yahoo servers.
Your settings are correct. Which antivirus are you running?
 
A

Ann NV

Trend Micro AntiVirus

Gary VanderMolen said:
You are the fifth person today with this same problem.
I'm not sure what's going on with the AT&T Yahoo servers.
Your settings are correct. Which antivirus are you running?
Click to expand...
 
G

Gary VanderMolen

Your problem is most likely caused by your antivirus.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of Trend Micro.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
G

Gary VanderMolen

There is a recent issue caused by an update to OneCare.

In Windows Mail:
1. Click on Tools, Options, Security, Digital IDs.
2. Under the Personal tab you will see a digital ID. Highlight it
and click the Remove button.
Restart Windows Mail and try sending. Please report back,
because we are not sure whether this fix resolves the issue.
 

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