Can only start in Safe Mode... Help.. May be network related?

[Scott Townsend]

I can start in Safe Mode or Safe Mode with Networking Support, though I
cannot start any other way...

I've Tried:
MS Config
Selective Start up - MS Services only - Sits there at the WinXP
Logo w/ the blue still scrolling Progress Bar
Diagnostic Start up - Sits there at the WinXP Logo w/ the blue still
scrolling Progress Bar

When I moved the PC from the Users Desk to my office the PC Booted Just
fine. Though it was on a network it could not get an IP address from. As
soon as I connected it to a network it could get an address from Norton
Internet Security came up and asked me what network profile I wanted. A
Reboot later and I'm back to the WinXP Logo w/ the blue still scrolling
Progress Bar

I've Removed the following files:
c:\Program Files\Norton Internet Security
c:\Program Files\Common Files\Symentec Shared
c:\Windows\system32\drivers\sym*.sys
Set all Symentec/Norton Services to Disabled.

Still WinXP Logo w/ the blue still scrolling Progress Bar...

Whats Up? Is there an advanced msconfig that will show you the device
drivers that get started?

Is there a way to log the things at boot without bootin in Save Mode? I
want to see which Driver it is hanging on.

Thanks,

 

[Guest]

Did you use the Add/Remove tool to remove the Symantec/Norton programs, or
just delete the folders and files? I've heard (not experienced) that
Symantec programs integrate very tightly with the OS, even replacing core
files with their own versions to tightly control their filtering and even
scan for alternate data-stream attacks. However this might mean that a file
is no longer valid or is refrencing a file that doesn't exist anymore.

Have you tried System Restore from Safe Mode? Or a repair install followed
by re-applying updates?


____________________
Shawn

 

[Scott Townsend]

I could not run the Add/Remove Programs in Safe Mode, it would not let me
remove it. I did try a Restore Point, Though Norton has been on there for
months and working 'fine'.

The Odd thing was that I could get it to boot on alternate connections to
different network subnets. Never the same subnet twice, or no cable
connected, but if I booted with Cable A and hung, I could boot with Cable
B... At that point I removed Symantec/Norton and so far I've been able to
boot to either network repeatedly.

Is this something that is Common with Norton Internet Security? This PC
from a Friend of Mine, we here at the office use Trend Micro Products and
recommend pc-cillin, seems to be on all the new Dell PCs too... Any
opinions?

Thanks!

 

[Vincent Xu [MSFT]]

Hi Scott ,

Your problem is really weird. I know nothing about Norton Internet Security
but I have seen lots of cases, Norton AV & IS, caused lots of problem. All
kinds. Based on my experience, I will ask my customer to remove Norton
utility at first in such strange scenario.

I notieced you said that "so far I've been able to boot to either network
repeatedly." Does that mean the problem was gone? I suggest you monitor it
for one or two days and post back if the problem re-occurs. I'll be glad to
provide assistance.


Best regards,

Vincent Xu
Microsoft Online Partner Support

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