Windows XP Pro boot-up problems

[Paul.Lee.1971]

Hi everyone,
My laptop froze today and shut down. When it came back up, there was a
screen that I had never seen before - "We apologise for the
inconvenience..." and saying that a possible hardware or software
installation may have caused problems.
It gave a series of options - boot up in safe mode, and a few options
including network connections or command prompt; boot up using last
safe configuration, or just boot as normal.
After selecting any one of these, the Windows XP logo appears, with
the progress bar; so far so good. There is then a brief flash of a
blue screen of death, with some text on it. Then the computer reboots,
doing an duto detect of IDE devices...and then it gives the "We
apologise for the inconvenience" screen again.

If I boot up in safe mode, the screen scrolls a list of drivers and
then either hangs, or goes into the whole sequence (as above) again.

Can anyone suggest any ideas as to how to solve this? I'm having huge
problems finding my WinXP Pro installation disk, so that I can boot up
using that and do a repair.

Many thanks

Paul

 

[Ghostrider]

Hi everyone,
My laptop froze today and shut down. When it came back up, there was a
screen that I had never seen before - "We apologise for the
inconvenience..." and saying that a possible hardware or software
installation may have caused problems.
It gave a series of options - boot up in safe mode, and a few options
including network connections or command prompt; boot up using last
safe configuration, or just boot as normal.
After selecting any one of these, the Windows XP logo appears, with
the progress bar; so far so good. There is then a brief flash of a
blue screen of death, with some text on it. Then the computer reboots,
doing an duto detect of IDE devices...and then it gives the "We
apologise for the inconvenience" screen again.

If I boot up in safe mode, the screen scrolls a list of drivers and
then either hangs, or goes into the whole sequence (as above) again.

Can anyone suggest any ideas as to how to solve this? I'm having huge
problems finding my WinXP Pro installation disk, so that I can boot up
using that and do a repair.

Many thanks

Paul

The good part of booting up in Safe Mode is that it shows the progression
of system files being loaded. And the last-named file before the error is
typically the cause of the failure. If the opportunity presents, try to
pause the laptop before it re-cycles or even catch snatches of information
from the top 4 lines of the Blue Screen. But the possibility of doing a
repair installation might, however, be necessary.

 

[Guest]

Do a repair installation of win xp os.

Follow the steps given in the following link:

http://support.microsoft.com/kb/315341/en-us