Can MS listen to customers?

  • Thread starter Thread starter Andy C.(never #)
  • Start date Start date
A

Andy C.(never #)

Depending on the time of day or whatever, googling "remove Internet
Explorer XP" can return well over 200,000 hits. Maybe the big thinkers
at Microsoft will think that that's an insignificant number, but many
people involved in public relations will tell you that for every one
person that gets frustrated and takes action, there are dozens that
simply suffer in silence. Again maybe 10 or 20 times 200,000 is
insignificant to MS. I'd be willing to bet that at some point in time
the number of people that understand that MS's policy of throwing
everything and the kitchen sink into the "Operating System" is a bad
idea will reach a critical mass.

At that time, or some time before then, will MS begin to listen to
their customers?

Come on, guys, you know it's a bad idea, too. Take a leaf from
President Bush's new book. Admit it when you make a mistake.

Happy Holidays and Merry Christmas!

Andy C.(never #)
 
Andy

I tried it.. the first result is without quotation marks

Results 1 - 10 of about 8,330,000 for remove Internet Explorer XP. (0.18
seconds)

This one is with quotation marks

Results 1 - 4 of about 162 for "remove Internet Explorer XP". (1.07 seconds)

Now, I took the liberty of going to some of the hits, and sure enough,
Internet Explorer is a Microsoft product.. but what has the amount of hits
gotten to do with Microsoft?..

Compare the results with "remove Mozilla"

Without quotations.. Results 1 - 10 of about 5,080,000 for remove Mozilla.
(0.23 seconds)

With quotations.. Results 1 - 10 of about 11,400 for "remove Mozilla". (0.14
seconds)

This surely only serves to demonstrate Google ability to locate and offer
'hits', and doens't necessarily reflect on users wanting the option to
remove because the product is useless.. or does it?.. 11,400 seems like a
whole bunch more than 162 to me..

NB.. figures only applicable to my search.. other times and locations may
well present differences in amount of hits..
 
Andy C.(never #) said:
Depending on the time of day or whatever, googling "remove Internet
Explorer XP" can return well over 200,000 hits. Maybe the big thinkers
at Microsoft will think that that's an insignificant number, but many
people involved in public relations will tell you that for every one
person that gets frustrated and takes action, there are dozens that
simply suffer in silence. Again maybe 10 or 20 times 200,000 is
insignificant to MS. I'd be willing to bet that at some point in time
the number of people that understand that MS's policy of throwing
everything and the kitchen sink into the "Operating System" is a bad
idea will reach a critical mass.

At that time, or some time before then, will MS begin to listen to
their customers?

Come on, guys, you know it's a bad idea, too. Take a leaf from
President Bush's new book. Admit it when you make a mistake.


IE is comprised of a set of libraries that other applications use. Web
browsing is just one aspect of those libraries. So you think your little
wish for removing the web browsing function would be granted at the expense
of killing off all those other applications? Just because it is there
doesn't mean that YOU must use it. Use whatever web browser suits your
fancy. No one is pointing a gun at your head and forcing you to use the web
browser function whose front-end is IE. That is the advantage of a
general-purpose OS.

Fact is, a HUGE portion of even a minimal install of Windows (or even in
Linux) includes TONS of fluff that are not specifically just for the OS.
For Windows, Notepad, Paint, IE, OE, msconfig, Wordpad, Hearts, NT Backup,
defrag, Task Scheduler, and so on are not required to define an OS. Even
networking and audio don't need to be included since those are kernel-mode
subsystems that can be added later, just like the installable file systems
(CDFS, for example, for supporting your CD-ROM drive). But do you really
want to buy a bare-bones OS without all that non-OS fluff? Why are you
using Windows is you don't want the fluff? Go back to MS-DOS and after the
install delete all the non-OS files, like edit.exe, edlin.com, xcopy.exe,
mscdex.exe, and so on. You can use a real tiny partition for such a trimmed
down OS-only setup. But you chose Windows with all the accompanying bloat
that Microsoft adds to satisfy a worldwide community of users, so they don't
tailor it just for you.
 
Vanguard said:
SNIP<
IE is comprised of a set of libraries that other applications use. Web
browsing is just one aspect of those libraries. So you think your little
wish for removing the web browsing function would be granted at the expense
of killing off all those other applications? Just because it is there
doesn't mean that YOU must use it. Use whatever web browser suits your
fancy. No one is pointing a gun at your head and forcing you to use the web
browser function whose front-end is IE. That is the advantage of a
general-purpose OS.

Fact is, a HUGE portion of even a minimal install of Windows (or even in
Linux) includes TONS of fluff that are not specifically just for the OS.
For Windows, Notepad, Paint, IE, OE, msconfig, Wordpad, Hearts, NT Backup,
defrag, Task Scheduler, and so on are not required to define an OS. Even
networking and audio don't need to be included since those are kernel-mode
subsystems that can be added later, just like the installable file systems
(CDFS, for example, for supporting your CD-ROM drive). But do you really
want to buy a bare-bones OS without all that non-OS fluff? Why are you
using Windows is you don't want the fluff? Go back to MS-DOS and after the
install delete all the non-OS files, like edit.exe, edlin.com, xcopy.exe,
mscdex.exe, and so on. You can use a real tiny partition for such a trimmed
down OS-only setup. But you chose Windows with all the accompanying bloat
that Microsoft adds to satisfy a worldwide community of users, so they don't
tailor it just for you.

--
__________________________________________________
Post replies to the newsgroup - Share with others.
E-mail: Remove "NIX" and append "#VC811" to Subject.
__________________________________________________

Right, but shouldn't the user that paid $200 for that bloatware have
the choice of saying what they want to install and not install? And why
does notepad and paint need access to the web? I've heard this all
before. I know what a dll is. I've written a few of them. And there's
no logical, good reason to incorporate the functionality of a web
browser in dlls that are required by desktop applications.

You're right about one thing; when I install most Linux distros, I have
the option to install everything. But I don't have to unless I make
that choice. How much choice does a windows user get?

As for "my little wish" it seems like MS does that about every six
months or so. How many times have you had a program rendered unuseable
by a patch or a stealth upgrade. Again, why does a patch for Word alter
a dll that handles database access? That just shows that the whole idea
of bundling was bad and eventually a majority of even windows users
will admit that.

Later,

Andy C.(never #)
 
Ok, when you put quotes around a phrase Google is supposed to search
for matches to that specific phrase. But I've seen times when you get
the same matches for quoted and unquoted. As far as a search engine
goes, Google can't touch Altavista, but that's not the issue here.

I think there are a significant number of windows users that would like
to remove IE and probably more from windows, but they're prohibited
from doing so. I think the number of users that look for information on
how to do this is a reasonable indication of that desire.

Later,

Andy C.(never #)
 
Andy C.(never #) said:
Right, but shouldn't the user that paid $200 for that bloatware have
the choice of saying what they want to install and not install?

No, because it is the few rare users that are expert enough to understand
all the interdependencies of the various technologies, protocol, or other
schema employed by all the various components within the OS or which ones
are expected by applications. The user would end up deleting all of IE,
including all its libraries (and its rendering engine) and then wonder why
Outlook won't display HTML-formatted e-mail, or why Norton won't display its
main window, or why (and the list goes on).

Personally, yeah, I would like a hierachical tree that kept track of all the
major interdependencies so that I could not deselect a feature that was
required by another (like having to install the ALG.exe service if I opted
to include the Windows-included firewall) but that still doesn't address the
dependencies by applications that assume that support will be in the OS. I
certainly don't want to go back to having every application install the same
duplicate functionality only to find one application installs an older
version and then screws up another application. Guess you forgot about the
DLL hell back under Windows 9x, or applications that would install an older
version of C runtime libraries whose DLLs didn't have the entry points
(functions) that another application thought would be there because it
expected or installed a later version that you then stepped on by installing
an earlier version.

Windows XP is an end-user OS. As such, its users are not intelligent enough
to know the dependencies or understand them (because they would then be
forced to be educated and expert users and most don't have the inclination,
time, or need to be proficient at that level). Just look at why users don't
bother with using Prevx Home (which is free) or ProcessGuard simply because
what they report to the user is often not understood by the user, so they
just blindly allow the process and thereby obviate the security afforded by
that product. Some firewalls have an option to prevent DLL injection (or
fireholing) but users haven't a clue as to what DLLs are supposed to be
called by an application to know if they should allow the process or any
other to call that DLL. The security option is there but most users won't
understand it (and often I have to do a lot more research than would a
typical user to figure out if I want to allow a process to make a change or
be allowed to start another process or make a connection - security is a
time-consuming operation that requires the initiative and desire to educate
oneself). Linux might come out-of-the-box with better security but the
assumption is that the user is more knowledgeable than a Windows user (i.e.,
a hotrod kit assumes the builder knows cars whereas the car dealer assumes
minimal expertise by their customers). Even mainframe OS'es require
expertise in setup, maintenance, and security. How much are you going to
require in expertise by the user to figure it all out rather than just using
it?
And why
does notepad and paint need access to the web? I've heard this all
before. I know what a dll is. I've written a few of them. And there's
no logical, good reason to incorporate the functionality of a web
browser in dlls that are required by desktop applications.

You're right about one thing; when I install most Linux distros, I have
the option to install everything. But I don't have to unless I make
that choice. How much choice does a windows user get?

And how much duplication in funcationality must those Linux applications
have if they cannot share a common library from where they could they call
that functionality? If there were no shared libraries, every application
would bloat due to duplication in functionality. For IE, you are only
talking about the front end UI whereas lots of applications use those
libraries. As seen with other browsers that provide no shared libraries or
other means for an application to use them, they have to duplicate that
functionality. yeah, you get independent and stand-alone browsers that will
let you completely remove them but that is because they are independent so
no other application can make use of their functionality. If you removed
the browser and an application was designed to use it for its own purpose,
you just broke that application. Are you going to require all users,
especially those that aren't interested in becoming OS experts, in
understanding and educating themselves regarding that dependence?

Linux users are not the same type of community as Windows users. Linux
users are typically smarter regarding the OS simply because they are forced
to be smarter. Windows users just want to run their applications and get
their work done. They want to use the washing machine, not figure out what
other timers they could shove into the front panel. The training curve for
newbies for Linux is far steeper than it is for Windows (yeah, it is getting
more level with the addition of better UIs and setup, but then it is
catering to the boobs which are the ones that won't know how to setup,
configure, and maintain their OS).
As for "my little wish" it seems like MS does that about every six
months or so. How many times have you had a program rendered unuseable
by a patch or a stealth upgrade. Again, why does a patch for Word alter
a dll that handles database access? That just shows that the whole idea
of bundling was bad and eventually a majority of even windows users
will admit that.

Some of that came from the lawsuits that forced the OS and application
divisions to be forced into independent development (i.e., anti-trust suits
forced one division to be ignorant of what another did). Just because it
says Microsoft doesn't mean one product knows about another (although there
would still be better communications within Microsoft than, say, between two
independent 3rd parties).
 
better yet are YOU listening

Results 1 - 10 of about 2,580,000 for Remove andy c.. (0.24 seconds)
 
Mike said:
Andy

I tried it.. the first result is without quotation marks

Results 1 - 10 of about 8,330,000 for remove Internet Explorer XP. (0.18
seconds)

This one is with quotation marks

Results 1 - 4 of about 162 for "remove Internet Explorer XP". (1.07 seconds)

Now, I took the liberty of going to some of the hits, and sure enough,
Internet Explorer is a Microsoft product.. but what has the amount of hits
gotten to do with Microsoft?..

Compare the results with "remove Mozilla"

Without quotations.. Results 1 - 10 of about 5,080,000 for remove Mozilla.
(0.23 seconds)

With quotations.. Results 1 - 10 of about 11,400 for "remove Mozilla". (0.14
seconds)

This surely only serves to demonstrate Google ability to locate and offer
'hits', and doens't necessarily reflect on users wanting the option to
remove because the product is useless.. or does it?.. 11,400 seems like a
whole bunch more than 162 to me..

NB.. figures only applicable to my search.. other times and locations may
well present differences in amount of hits..

Mike, if you are going to make comparisons like this, mabey you should
compare oranges with oranges. For example:

Search for
With quotations.. Results 1 - 10 of about 51,400 for "remove microsoft".

Compare with

"With quotations.. Results 1 - 10 of about 11,400 for "remove Mozilla".
(0.14 seconds)"

Comparing organization to company is much more accurate than comparing
one product (Internet Explorer) to an organization (Mozilla) which has
multiple products.
 
Mike said:
Look at Bob I's contribution..

Is this all you have to say Mike? Do you deny you were comparing apples
and oranges? It surprises me you would behave in such a way to give
kurttrail's words about Microsheep such credit.

Take my advice, the world really is better with your head out of
Billy-boy's arse.
 
I think there are a significant number of windows users that would like
to remove IE and probably more from windows, but they're prohibited
from doing so.

And how do tou think you will get access to MS Update if you remove
IE? Install Firefox. Opera etc. and just IE for MS updates.
 
Capitan

My world is about to become a better place without you.. (waiting for the
smart reply).. hahahahaha, now if you reply, you will confirm my belief that
you are a predictable troll type, and if you don't, you won't get the last
word which you so dearly love.. c'est la guerre.. :-)
 
Mike

Your results ( and as a result your conclusions ) are distorted because you
have based them on an assumption that an equal number of people use
the two programmes.

Stop putting out misinformation <g>.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Your results ( and as a result your conclusions ) are distorted because you
have based them on an assumption that an equal number of people use
the two programmes.

Stop putting out misinformation.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Gerry

The results are meaningless really.. Bob gotten 2,580,000 hits on removing
Andy C.. I doubt that too many know Andy C personally enough to be
contributors to that many hits.. :-)

My tongue in cheek reference to "11,400 seems like a whole bunch more than
162 to me" was purely for the benefit of the lovers of Mozilla Firefox,
Thunderbird, et al..

I would hate to think that the quantity of Google hits on any subject would
ever be taken seriously enough to quote as fact substantiating a cause..

--
Mike Hall
MVP - Windows Shell/User


Gerry Cornell said:
Mike

Your results ( and as a result your conclusions ) are distorted because
you
have based them on an assumption that an equal number of people use
the two programmes.

Stop putting out misinformation <g>.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Andy said:
Depending on the time of day or whatever, googling "remove Internet
Explorer XP" can return well over 200,000 hits. Maybe the big thinkers
at Microsoft will think that that's an insignificant number, but many
people involved in public relations will tell you that for every one
person that gets frustrated and takes action, there are dozens that
simply suffer in silence. Again maybe 10 or 20 times 200,000 is
insignificant to MS. I'd be willing to bet that at some point in time
the number of people that understand that MS's policy of throwing
everything and the kitchen sink into the "Operating System" is a bad
idea will reach a critical mass.

At that time, or some time before then, will MS begin to listen to
their customers?

Come on, guys, you know it's a bad idea, too. Take a leaf from
President Bush's new book. Admit it when you make a mistake.

Happy Holidays and Merry Christmas!

Andy C.(never #)

They can, but they won't.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"
 
Gringo said:
And how do tou think you will get access to MS Update if you remove
IE? Install Firefox. Opera etc. and just IE for MS updates.

You don't need IE to patch windows.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"
 
I really fail to see your problem. If you don't want to use I.E. - DON"T.

It is Microsoft's choice to place it in the operating system (after all,
they developed it) and it is Microsoft's choice to integrate it deeply into
the O/S. It is also their choice to make it mandatory that you use their web
browser to access "their" update service.

You also have choices! Exercise one of them.

1. Use different web browser for your general browsing
2. Use different operating system

But don't expect Microsoft to change their concept of what they want "their"
operating system to be because a small percentage of the users don't like
Internet Explorer.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
No, because it is the few rare users that are expert enough to understand
all the interdependencies of the various technologies, protocol, or other
schema employed by all the various components within the OS or which ones
are expected by applications. The user would end up deleting all of IE,
including all its libraries (and its rendering engine) and then wonder why
Outlook won't display HTML-formatted e-mail, or why Norton won't display its
main window, or why (and the list goes on).

Personally, yeah, I would like a hierachical tree that kept track of all the
major interdependencies so that I could not deselect a feature that was
required by another (like having to install the ALG.exe service if I opted
to include the Windows-included firewall) but that still doesn't address the
dependencies by applications that assume that support will be in the OS. I
certainly don't want to go back to having every application install the same
duplicate functionality only to find one application installs an older
version and then screws up another application. Guess you forgot about the
DLL hell back under Windows 9x, or applications that would install an older
version of C runtime libraries whose DLLs didn't have the entry points
(functions) that another application thought would be there because it
expected or installed a later version that you then stepped on by installing
an earlier version.

Windows XP is an end-user OS. As such, its users are not intelligent enough
to know the dependencies or understand them (because they would then be
forced to be educated and expert users and most don't have the inclination,
time, or need to be proficient at that level). Just look at why users don't
bother with using Prevx Home (which is free) or ProcessGuard simply because
what they report to the user is often not understood by the user, so they
just blindly allow the process and thereby obviate the security afforded by
that product. Some firewalls have an option to prevent DLL injection (or
fireholing) but users haven't a clue as to what DLLs are supposed to be
called by an application to know if they should allow the process or any
other to call that DLL. The security option is there but most users won't
understand it (and often I have to do a lot more research than would a
typical user to figure out if I want to allow a process to make a change or
be allowed to start another process or make a connection - security is a
time-consuming operation that requires the initiative and desire to educate
oneself). Linux might come out-of-the-box with better security but the
assumption is that the user is more knowledgeable than a Windows user (i.e.,
a hotrod kit assumes the builder knows cars whereas the car dealer assumes
minimal expertise by their customers). Even mainframe OS'es require
expertise in setup, maintenance, and security. How much are you going to
require in expertise by the user to figure it all out rather than just using
it?


And how much duplication in funcationality must those Linux applications
have if they cannot share a common library from where they could they call
that functionality? If there were no shared libraries, every application
would bloat due to duplication in functionality. For IE, you are only
talking about the front end UI whereas lots of applications use those
libraries. As seen with other browsers that provide no shared libraries or
other means for an application to use them, they have to duplicate that
functionality. yeah, you get independent and stand-alone browsers that will
let you completely remove them but that is because they are independent so
no other application can make use of their functionality. If you removed
the browser and an application was designed to use it for its own purpose,
you just broke that application. Are you going to require all users,
especially those that aren't interested in becoming OS experts, in
understanding and educating themselves regarding that dependence?

Linux users are not the same type of community as Windows users. Linux
users are typically smarter regarding the OS simply because they are forced
to be smarter. Windows users just want to run their applications and get
their work done. They want to use the washing machine, not figure out what
other timers they could shove into the front panel. The training curve for
newbies for Linux is far steeper than it is for Windows (yeah, it is getting
more level with the addition of better UIs and setup, but then it is
catering to the boobs which are the ones that won't know how to setup,
configure, and maintain their OS).


Some of that came from the lawsuits that forced the OS and application
divisions to be forced into independent development (i.e., anti-trust suits
forced one division to be ignorant of what another did). Just because it
says Microsoft doesn't mean one product knows about another (although there
would still be better communications within Microsoft than, say, between two
independent 3rd parties).

Nothing wrong with any of the above I agree entirely. What your not
saying is that Windows was never designed or envisioned to evolve into
what it has become which is pretty much a huge bodge job because it
has to be all things to all users. It is not unreasonable to ask "why
should I have to install" this or that app and it is entirely
reasonable to question the amount of applications that needlessly have
internet access but it is not reasonable to expect M$ to wave a magic
wand and turn XP into a lean modular OS after 20 years or so slapping
more and more into what turned out to be a poor starting point but so
what they were there at the right time.

If you look at the history of M$ software development they have since
starting the PC revolution been mostly playing catchup and responding
to threats to thier near monopoly in a hasty short termism manner
dictated by marketing people & designers not techies which is always a
very bad idea, the results are what we have now not because M$ had
some grand evil plan but because thats how things turned out.

Linux came along with the benefits of professional programmers writing
it for fun in the way they thought best and with large dollops of
"what not to do" gained at the expense of M$, Apple and many others.

People want IE out of Windows should definatly migrate to Linux and
roll their own OS. Its a steep learning curve as I am well aware but
people who know enough about Windows to know what they don't want are
capable of learning Linux, normal users will carry on with Windows
because its easy to use as long as you don't mess about with it too
much and are a trusting soul.

And all this stuff will vanish from Windows NGs and end up in Linux
groups with a whole new set of problems.

Besides which it will all come to a grinding halt in August 2007 when
I predict M$ will lump a critical upgrade too far on the groaning
Windows PCs of the world and everything running windows will
spontaeneously combust. Be a very large hole in Redmond then.

8-)

Jonah
 
At that time, or some time before then, will MS begin to listen to
their customers?

Come on, guys, you know it's a bad idea, too. Take a leaf from
President Bush's new book. Admit it when you make a mistake.

Happy Holidays and Merry Christmas!

Andy C.(never #)

The integration of Internet Explorer functionality was not a mistake. It
was done in 1996 with the specific intent and purpose of undermining
competition. Vanguard is right in noting that some IE functionality resides
in shared libraries. What he fails to understand is that those shared
libraries are an artificial construct and exist for marketing rather than
technical reasons. This design approach has generally been damaging to
Windows in terms of performance and stability and severely so for security.
(It is, however, great for those of us in the IT service business.) There
is little likelihood that this will change. The trend is exactly in the
opposite direction, e.g Media Player is now artificially tied to the OS
also, for similar reasons (concern about market share of Real Player and non
MS codecs).

If you are interested in the facts and details on these issues, you would
probably find the UNITED STATES OF AMERICA, (Plaintiff, ) v. MICROSOFT
CORPORATION, (Defendant. ) Civil Action No. 98-1232 (TPJ) verdict an
intriguing read. It lays out in great depth exactly what the issues on this
are and includes internal MS documents that leave no doubt as to what their
intentions were/are. When you study the details, it becomes very clear that
this is an issue where many people with strong opinions (pro or con)
consistently misunderstand and mistate the facts.

A few brief, relevant extracts -

160. Microsoft's executives believed that the incentives that its
contractual restrictions placed on OEMs would not be sufficient in
themselves to reverse the direction of Navigator's usage share. ..."The
intent was to make it more difficult for anyone, including systems
administrators and users, to remove Internet Explorer from Windows 95 and to
simultaneously complicate the experience of using Navigator with Windows 95.
As Brad Chase wrote to his superiors near the end of 1995, "We will bind the
shell to the Internet Explorer, so that running any other browser is a
jolting experience." "

161. Microsoft bound Internet Explorer to Windows 95 by placing code
specific to Web browsing in the same files as code that provided operating
system functions.
 
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