Can anyone help with the following error: WHEA-Logger Event 19

M

MrHyphyA.D.D.

I just recently purchase this laptop and have already upgraded with Vista sp
1, but I'm befuddled by a string of repeating error messages and warnings
that tend to reoccur. One of the most troublesome to troubleshoot has been
the following:

A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Memory Hierarchy Error

Processor ID Valid: Yes
Processor ID: 0x1
Bank Number: 3
Transaction Type: N/A
Processor Participation: N/A
Request Type: N/A
Memory/Io: N/A
Memory Hierarchy Level: Level 1

XML View:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger"
Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>19</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2008-03-23T12:56:58.548Z" />
<EventRecordID>15895</EventRecordID>
<Correlation ActivityID="{A05ECDFE-EACD-4081-9CF2-4078CA6918F6}" />
<Execution ProcessID="1884" ThreadID="1092" />
<Channel>System</Channel>
<Computer>DHyphy1</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ApicIdValid">1</Data>
<Data Name="ApicId">0x1</Data>
<Data Name="MCABank">3</Data>
<Data Name="MciStat">0xde0000000000c0e5</Data>
<Data Name="MciAddr">0x6cee57d121</Data>
<Data Name="MciMisc">0x0</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">256</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">256</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">1</Data>
<Data Name="Timeout">256</Data>
<Data Name="Length">1730</Data>
<Data
Name="RawData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ata>
</EventData>
</Event>


Any assistance you can offer is welcomed. I just can't figure out how there
can be a hardware issue with this brand new laptop. I've searched through
TechNet without much luck.

Thank you.
 
M

mrhyphyadd

Thanks for your response! Do you have any more specific advice about how to
determine which of the 2 it might be and how i can test afterward to
detere=mine if the problem has been fixed?

Thanks again...i really appreciate it!
 
M

mrhyphyadd

Hello again. So I ran the Memory Diagnostics Tool, which came out clean with
no errors or problems. Also, as I wanted to better understand how you'd come
to the conclusion that it was bank 3, I look back over the copy of the event
id properties I posted originally and could easily see where bank 3 was
identified. So I went back into Event Viewer to see if the problem had
reoccurred since earlier this morning. In doing so, I noticed that within
the series of error event id's I'd received for this problem, some of them
actually identify Bank one in the details of the problem.

Nevertheless, the memory diag. checked out ok, and the problem has yet to
reoccur since this morning....Do you have any ideas of what I might do next,
or should I just leave well enough alone and monitor event viewer first to
see if there is a reoccurence.

As always, thank you for you considerate and helpful feedback!
 
M

mrhyphyadd

Hello again. A brief update....This afternoon the problem reoccurred
resulting in a completely frozen laptop which I had to force to shutdown
(which it didn't really seem to like). Still no problems reported when I run
the memory checker.

Does anyone have any other ideas what might be causing this. This computer
is literally less than a week old and I'm about ready to head back to Fry's
to return it if I can't find some answers to these conflicts/errors.

Thanks!

Here's a copy of an updated report:

A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Unknown Error

Processor ID Valid: Yes
Processor ID: 0x1
Bank Number: 1
Transaction Type: N/A
Processor Participation: N/A
Request Type: N/A
Memory/Io: N/A
Memory Hierarchy Level: N/A

+ System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 19

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2008-03-23T21:36:07.647Z

EventRecordID 16381

- Correlation

[ ActivityID] {0CEF18E5-F69C-45A6-A18C-EE716D88EE02}

- Execution

[ ProcessID] 1864
[ ThreadID] 604

Channel System

Computer DHyphy1

- Security

[ UserID] S-1-5-19


- EventData

ApicIdValid 1
ApicId 0x1
MCABank 1
MciStat 0xf0c04080f0c04080
MciAddr 0x0
MciMisc 0x0
ErrorType 256
TransactionType 256
Participation 256
RequestType 256
MemorIO 256
MemHierarchyLvl 256
Timeout 256
Length 1730
RawData
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
 
M

Mark L. Ferguson

Yes, you're only real choice is to try to 'restore to factory defaults' and
if that fails claim the warrantee on the product.
Best of luck.
--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPostAsAnswer
Mark L. Ferguson
..

Hello again. A brief update....This afternoon the problem reoccurred
resulting in a completely frozen laptop which I had to force to shutdown
(which it didn't really seem to like). Still no problems reported when I
run
the memory checker.

Does anyone have any other ideas what might be causing this. This
computer
is literally less than a week old and I'm about ready to head back to
Fry's
to return it if I can't find some answers to these conflicts/errors.

Thanks!

Here's a copy of an updated report:

A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Unknown Error

Processor ID Valid: Yes
Processor ID: 0x1
Bank Number: 1
Transaction Type: N/A
Processor Participation: N/A
Request Type: N/A
Memory/Io: N/A
Memory Hierarchy Level: N/A

+ System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 19

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2008-03-23T21:36:07.647Z

EventRecordID 16381

- Correlation

[ ActivityID] {0CEF18E5-F69C-45A6-A18C-EE716D88EE02}

- Execution

[ ProcessID] 1864
[ ThreadID] 604

Channel System

Computer DHyphy1

- Security

[ UserID] S-1-5-19


- EventData

ApicIdValid 1
ApicId 0x1
MCABank 1
MciStat 0xf0c04080f0c04080
MciAddr 0x0
MciMisc 0x0
ErrorType 256
TransactionType 256
Participation 256
RequestType 256
MemorIO 256
MemHierarchyLvl 256
Timeout 256
Length 1730
RawData
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


mrhyphyadd said:
Hello again. So I ran the Memory Diagnostics Tool, which came out clean
with
no errors or problems. Also, as I wanted to better understand how you'd
come
to the conclusion that it was bank 3, I look back over the copy of the
event
id properties I posted originally and could easily see where bank 3 was
identified. So I went back into Event Viewer to see if the problem had
reoccurred since earlier this morning. In doing so, I noticed that
within
the series of error event id's I'd received for this problem, some of
them
actually identify Bank one in the details of the problem.

Nevertheless, the memory diag. checked out ok, and the problem has yet
to
reoccur since this morning....Do you have any ideas of what I might do
next,
or should I just leave well enough alone and monitor event viewer first
to
see if there is a reoccurence.

As always, thank you for you considerate and helpful feedback!


Name="RawData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ata>
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