Can anybody HELP? Somebody must have seen this before!

[Guest]

I am having a problem with Delivery Receipts not processing properly with
some delivery receipts. It appears random. It is not a server issue
(according to the admin). It is only happening since I upgraded to Outlook
2003 and I am the only one on our network with the problem. I request and I
get the delivery receipts but when I open the delivery receipt it has no
subject and the to: is "Unknown". The receipt does not process and the
message tracking in the original sent message is not updated. Read Receipts,
when I use them, are processing fine. It is as if Outlook 2003 is
"mis-interpreting" the delivery receipts. Can anyone help?

 

[Diane Poremsky [MVP]]

Are they plain text or RTF? Outlook only processes RTF receipts.

if you use a computer with an older version of outlook installed, do they
process?

 

[Guest]

The delivery receipts are all coming from Exchange Servers internal to my
company. Some process fine and others have "Unknown" in the TO: field. No
other users on our network (some on Outlook 2003, some on Outlook XP and even
some on Outlook 2000) are reporting this problem. It is not consistent.
Sometimes a Delivery Receipt for a message sent to a user processes fine and
other times a Delivery Receipt for a message to that same users is not
processed. I can't see a pattern.