Calling Jim Byrd - Java Problem - Help!

[Mike Elgin]

Jim - I've studied your posts on resolving Java install problems but can't
seem to lick this one. Any suggestions?

I am running WinXP Pro with the latest updates from Microsoft. I have
installed JRE 1.4.2_03 with no apparent installation problems. But here's
what is happening...

First, there are two users of the system - Mike and Nancy - both with
administrator rights. Mike appears to have no problems, and when runnnig a
query from the command prompt, gets the following reply:

c:\>java -version
java version "1.4.2_03"
Java(TM) 2 Runtime Environment, Standard Edition <buil 1.4.2_03-b02>
Java HotSpot(TM) Client VM <build 1.4.2_03-b02, mixed mode>

However, Nancy cannot seem to get Java to work at all. The web sites you
suggested to test for proper operation give a message of "Java Plug-in
1.4.2_03 is not installed properly". When I run the same query from the
command prompt, I get:

Error opening registry key 'Software\JavaSoft\Java Runtime Environment'
Error: could not find java.dll
Error: could not find Java 2 Runtime Environment

I've uninstalled and the reinstalled this version of JRE now several times
and have also tried other versions as well to no avail (have done this from
both user accounts as well). I'm assuming that there is something I need to
fix in the registry to get this to work. Any ideas??? Appreciate any
advice you can offer - thanks!

 

[H Leboeuf]

While you are waiting for Jim, check this out.

How to Troubleshoot Java Problems in Internet Explorer
This article describes how to troubleshoot problems with Java. The following
topics are discussed:
Determining the scope of the Java problem. Java problems on one OR ALL Web
sites.
http://support.microsoft.com/?kbid=168806 (i. e. 4, 5, 6.
W95/98/se/ME/NT4/2000/XP 5/12/2003)

 

[Mike Elgin]

Thanks for the link. Unfortunately, I couldn't make any headway. Java
works absolutely fine for "mike" but acts as if it isn't even istalled for
"nancy". I've tried installing from nancy's account - but that just results
in it working again for mike but not for nancy.

I had another idea last night - I created a new account to see if it would
pick up the appropriate settings but this didn't work. Acts the same as
nancy's account. So, it seems that mike is the only user able to use JRE.
I'm baffled!

 

[Guest]

First, there are two users of the system - Mike and Nancy - both with
administrator rights. Mike appears to have no problems, and when runnnig a
query from the command prompt, gets the following reply:

However, Nancy cannot seem to get Java to work at all. The web sites you
suggested to test for proper operation give a message of "Java Plug-in
1.4.2_03 is not installed properly". When I run the same query from the
command prompt, I get:

Error opening registry key 'Software\JavaSoft\Java Runtime Environment'
Error: could not find java.dll
Error: could not find Java 2 Runtime Environment

Login as Mike, and check that Registry location using Regedt32 (NOT Regedit).
Verify that permissions (in the Security tab) are set for full access by
administrators, and not just Mike.

Also, the Sun JRE is handled by IE as a BHO (I believe). If correct, that
means it is individually configured for each user (profile). Login as Nancy
and check the "Java plug-in" applet from Control Panel. Verify that
"Microsoft Internet Explorer" is selected on the Browser tab.

This is a good one -- let us know how you make out!
Jim, please chime in if you have anything else to add.

 

[Mike Elgin]

Thanks for the tip - it works OK now. Following your advice, I logged in as
Mike, opened the registry w/ regedt32 and found the entries under
HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft. There were four keys within this
entry when viewing it from Mike. When I went to Nancy, the subkeys weren't
there! So, logging back in as Mike, I gave full permissions to the
administrators; then went back to Nancy and it was there. I rebooted and
now life if good!

Thanks so much for your help - this one was kicking my butt!

 

[Jim Byrd]

Very good Mike - I hadn't seen that one before - Kudo's to <> for the good
catch (color me totally unnecessary )

--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



In