Caller ID & Routing Info blank

[Alan Wilcox]

Hello,

By way of moving forward on a fax project here, I ran a simple VB
program based on "Managing the Incoming Archive" on MSDN at
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fax/faxusing_5mcl.asp

Program executes fine in .NET Visual Studio running on Win-2003 Server.
I can choose to "Retrieve a message" by ID: I enter the ID (based on the
file name of the received fax), and I then find Caller ID and Routing
Info blank but other info present.

No ID or routing info regardless of modem setting to #CID=1 or 2 or 10.

Inbound line has CID enabled (according to the telco anyhow).

The activity log InboxLOG.txt shows all info the program shows, but no
caller ID or routing. I would expect that the data _should_ be there for
application programs to pickup and present to user.

Am I missing some vital piece of code here?

Any ideas how to resolve?

Many thanks!
Alan

 

[Raghavendra R [MSFT]]

I think your modem is eating up the caller ID information. Check with your
modem manufacturer that it supports capturing the caller ID & giving it to
the system (TAPI). You can search the internet to know how to check if your
modem supports caller ID. One such (random) link I found is
http://www.kengolf.com/en/voice-modem.htm

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

 

[Alan Wilcox]

The modem firmware was flawed; reloaded and now have CID.

Essential to have routing info though. We have dozens of inbound lines to the
(large) modem, and I need to know what inbound number was dialed, so I can route
the new fax to the proper destination.

I had hoped that the routing info would show up when we got the modem's CID
working. Or do I need to write a fax routing extension DLL?

Alan

 

[MoreInfo]

Caller ID, also known as ANI (automatic number identification)
"pronounced Annie" simply lets you know "where" the call is coming
from, not where the call is "going to". This is a big difference. If
you have digital Brooktrout fax board that supports Primary Rate ISDN,
(AND) your telco is providing both ANI and DNIS, then you should be
able to pick up both streams. At that point, you should be able to
route, not only on who the fax is "for", but also who the fax is
"from".

Seldom will you be able to pick up this type of messaging on an analog
telephone line (commonly referred to as a "1FB" or a POTS line.

Hope this helps,
http://www.brooktroutfaxboards.com
http://www.snapsinc.com