G
Guest
Hi,
I have a Medion PC with a 90 days trial version of eTrust EZ Antivirus
7.1.0192.
Something went wrong when trying to remove this version from my PC. Windows
installer removed the files all right but the software is still registred in
the Add/Remove Programme list.
1. When I try to uninstall the CA eTrust software and eTrust Registration
once again the I get a message indicating the the .msi files is missing.
2. I have tried to reinstall eTrust EZ Antivirus software from the
installation set but the it tells me that a version of eTrust EZ Antivirus is
allready installed!
I have restarted Windows XP Home in safe mode and removed the following
services:
- eTrust Antivirus RPC Server
- eTrust Antivirus Real Time Server
- eTrust Antivirus Job Server
After restarting windows in normal mode I tried to re-do 1 & 2 but
unsuccessfully.
The missing eTrust EZ Antivirus software causes the Windows Installer to pop
up every time I right-click the Start Buttom to call up Windows Explorer.
Any suggestion on how to overcome this problem would be very much appreciated.
Thanks in advance.
PS! I have followed the instructions on CA's home page:
http://crm.my-etrust.com/CIDocument...rchType=&Indexes=&SORTBY=&Analyst=&SessionId=
login as guest.
I have a Medion PC with a 90 days trial version of eTrust EZ Antivirus
7.1.0192.
Something went wrong when trying to remove this version from my PC. Windows
installer removed the files all right but the software is still registred in
the Add/Remove Programme list.
1. When I try to uninstall the CA eTrust software and eTrust Registration
once again the I get a message indicating the the .msi files is missing.
2. I have tried to reinstall eTrust EZ Antivirus software from the
installation set but the it tells me that a version of eTrust EZ Antivirus is
allready installed!
I have restarted Windows XP Home in safe mode and removed the following
services:
- eTrust Antivirus RPC Server
- eTrust Antivirus Real Time Server
- eTrust Antivirus Job Server
After restarting windows in normal mode I tried to re-do 1 & 2 but
unsuccessfully.
The missing eTrust EZ Antivirus software causes the Windows Installer to pop
up every time I right-click the Start Buttom to call up Windows Explorer.
Any suggestion on how to overcome this problem would be very much appreciated.
Thanks in advance.
PS! I have followed the instructions on CA's home page:
http://crm.my-etrust.com/CIDocument...rchType=&Indexes=&SORTBY=&Analyst=&SessionId=
login as guest.