Business Contact Manager 2003

[Nevin]

Hi, I need help. Every time I try to install this, I get
the message:

Error 2835: Setup failed to configure the server, refer
to the server error log and setup log for more
information.

There is a Knowledge Base Article and supposed fix for
this #840018:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;840018&Product=off2003

but I have followed the instructions in it exactly and it
still will not install. Since I am a student and
apparently Microsoft thinks I did not pay enough for this
software by using my student discount, I am not eligible
for Installation Tech Support. Anyone got any ideas?
Thanks,
Nevin nevin_11(removethis)@hotmail.com

 

[Andreas Roeder]

Hi Nevin,
please post the error log file.
Maybe we could help after posting this information

 

[Guest]

OK, here is the error log from the SQL server (mentioned
in the KB) I am not sure where to find other error logs,
let me know and I will post those too. Thanks

2004-08-01 11:29:36.39 server Microsoft SQL Server
2000 - 8.00.760 (Intel X86)
Dec 17 2002 14:22:05
Copyright (c) 1988-2003 Microsoft Corporation
Desktop Engine on Windows NT 5.1 (Build 2600:
Service Pack 1)

2004-08-01 11:29:36.39 server Copyright (C) 1988-2002
Microsoft Corporation.
2004-08-01 11:29:36.39 server All rights reserved.
2004-08-01 11:29:36.39 server Server Process ID is
3468.
2004-08-01 11:29:36.39 server Logging SQL Server
messages in file 'C:\Program Files\Microsoft SQL
Server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG'.
2004-08-01 11:29:36.43 server SQL Server is starting
at priority class 'normal'(1 CPU detected).
2004-08-01 11:29:36.46 server SQL Server configured
for thread mode processing.
2004-08-01 11:29:36.46 server Using dynamic lock
allocation. [500] Lock Blocks, [1000] Lock Owner Blocks.
2004-08-01 11:29:36.56 spid3 Warning
******************
2004-08-01 11:29:36.56 spid3 SQL Server started in
single user mode. Updates allowed to system catalogs.
2004-08-01 11:29:36.56 spid3 Starting up
database 'master'.
2004-08-01 11:29:36.98 server Using 'SSNETLIB.DLL'
version '8.0.766'.
2004-08-01 11:29:37.03 server SQL server listening on
Shared Memory.
2004-08-01 11:29:37.03 server SQL Server is ready for
client connections
2004-08-01 11:29:37.03 spid5 Starting up
database 'model'.
2004-08-01 11:29:37.42 spid3 Server name is 'YOUR-
W92P4BHLZG\MICROSOFTBCM'.
2004-08-01 11:29:37.42 spid3 Skipping startup of
clean database id 5
2004-08-01 11:29:37.43 spid3 Skipping startup of
clean database id 6
2004-08-01 11:29:37.43 spid3 Starting up
database 'msdb'.
2004-08-01 11:29:37.82 spid5 Clearing tempdb database.
2004-08-01 11:29:38.76 spid5 Starting up
database 'tempdb'.
2004-08-01 11:29:38.93 spid3 Recovery complete.
2004-08-01 11:29:38.93 spid3 SQL global counter
collection task is created.
2004-08-01 11:29:39.01 spid3 Warning: override,
autoexec procedures skipped.
2004-08-01 11:29:47.06 spid3 SQL Server is
terminating due to 'stop' request from Service Control
Manager.

 

[Andreas Roeder]

Hi over there,
please read this
http://support.microsoft.com/default.aspx?scid=kb;EN-US;185806
maybe the article and the links in it could solve your problem