BSOD's

[the staring frogs of Southern Iberia]

System is HP Pavillon ze1230 laptop with Win XP home service pack
2.
Processor 1.3 gigahertz AMD Athlon, 40 gig HD, 256 RAM, Matshita DVD/CD-RW
drive.
Lately have been getting BSOD on every shutdown. Had a similar
problem in the past but usually got it on startup occasionally. No new
software or hardware has been added recently.
Solutions given a few months ago included bad ram or device driver.
Well have downloaded Memtest and run it for a half dozen passes or so with
no errors discovered.
Just today was able to swap out my one stick of 256 for 2 working sticks of
128 with the same results on shutdown.
The blue screen states that a "device driver was attempting to
corrupt the system and it was halted. But it should be replaced with a
working version." After this it lists the error code of 0000000c4 etc. It
also states something about a file ssrtln.sys.
Evidently this file belongs to a program called HP DLA. Something to
do with Drive Letter Access for use in recording Cd's.
I've already tried to remove HP DLA from control panel but it get
80% done then I get another BSOD with the same message as shutdown. I've
tried to remove this program using safe mode. Same result.
I thought maybe if I downloaded the latest version of HP DLA from
HP's website it would insert better drivers but it won't install because it
says there is already a version on the machine and it needs to remove it
first. When it tries to remove it, bang, BSOD.
I'm pretty much at a loss as to my next move other than wiping the
drive and starting from scratch.

 

[paulmd]

System is HP Pavillon ze1230 laptop with Win XP home service pack
2.
Processor 1.3 gigahertz AMD Athlon, 40 gig HD, 256 RAM, Matshita DVD/CD-RW
drive.
Lately have been getting BSOD on every shutdown. Had a similar
problem in the past but usually got it on startup occasionally. No new
software or hardware has been added recently.
Solutions given a few months ago included bad ram or device driver.
Well have downloaded Memtest and run it for a half dozen passes or so with
no errors discovered.
Just today was able to swap out my one stick of 256 for 2 working sticks of
128 with the same results on shutdown.
The blue screen states that a "device driver was attempting to
corrupt the system and it was halted. But it should be replaced with a
working version." After this it lists the error code of 0000000c4 etc. It
also states something about a file ssrtln.sys.
Evidently this file belongs to a program called HP DLA. Something to
do with Drive Letter Access for use in recording Cd's.
I've already tried to remove HP DLA from control panel but it get
80% done then I get another BSOD with the same message as shutdown. I've
tried to remove this program using safe mode. Same result.
I thought maybe if I downloaded the latest version of HP DLA from
HP's website it would insert better drivers but it won't install because it
says there is already a version on the machine and it needs to remove it
first. When it tries to remove it, bang, BSOD.
I'm pretty much at a loss as to my next move other than wiping the
drive and starting from scratch.

Go into the BIOS and disable devices until you find the offender. I'd
start with the audio.

Does this go like clockwork? Shut down, then BSOD?

 

[the staring frogs of Southern Iberia]

Yes. For a while it was a random thing mostly on startup (2-3
weeks ago). Now for the last 2-3 days it's pretty much every time I try to
shut the machine down. I click start, shut down, then bang BSOD. It doesn't
even get to the page that says saving your settings or windows is now
shutting down.

 

[paulmd]

Yes. For a while it was a random thing mostly on startup (2-3
weeks ago). Now for the last 2-3 days it's pretty much every time I try to
shut the machine down. I click start, shut down, then bang BSOD. It doesn't
even get to the page that says saving your settings or windows is now
shutting down.

Disable as many devices as you can, if this cures the issue, re-enable
them until it resurfaces. You will have then found the culprit.

In addition to memory (which it probably isn't in this case), it could
be the hard drive, or as you pointed out, the CD. There's usually a way
to shut down the CD (Secondary master IDE) in BIOS.

You should be able to disable, in bios

Built in LAN (if present)
Built in modem (if present)
Built in Sound (I'm sure your laptop has sound)
Serial and Parallel ports, (COM and LPT/Printer ports) (if present)

You should also remove any PCMIA (PC Cards) installed in your laptop.

If you can shut down the computer afterwards, you will know that it's
one of your devices, which is fixable. If it's the motherboard, you'll
have to get it repaired at Factory.

Getting in to HP bios is pressing either f1 or f2 while it's flashing
the HP logo.

 

[John Smith]

Thanks for the advice so far. Will attempt such repair after the dreaded
thing they call work today. Besides if I need any new drivers for any of the
devices onboard I'd rather gather them at home (broadband) vs. work
(dialup). Yikes!

 

[the staring frogs of Southern Iberia]

Thanks for the advice so far. Will attempt such repair after the dreaded
thing they call work today. Besides if I need any new drivers for any of the
devices onboard I'd rather gather them at home (broadband) vs. work
(dialup). Yikes!

Oops! Sorry about the above post from the other computer. Have it set up a

different way with different account names and addresses.
Have decided to come home tonight and wipe the HD and start all over. It's
been awhile since it's been done and I figured it was time. It's taken care
of the BSOD's and cleaned up a lot of clutter left over from my daughter
using this machine at college. You know, stuff like Kazaa, Morpheus and
other spyware loaded crap.
I'm not fond of the shotgun approach but sometimes you just gotta clean out
the barn. Thanks for the suggestions.