BSOD/Windows see new device

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Guest

Hello, I have a fairly new pc that has been working fine until just last week
or so. I have a been getting a BSOD that is device driver related AND every
time I boot up i get a windows message it has found a NEW PCI device. I have
a PCI-E vid card that is working fine and a SoundBlaster audio card that
works fine as my only devices. I have went through every single folder on my
mobo installation disk to try and install the correct file with no luck. I
have updated my BIOS sucessfully but still have this silly error. I took a
screenshot:
http://i74.photobucket.com/albums/i249/CentralCal/PCIproblem.jpg
Any ideas?
 
Go here: http://support.microsoft.com/kb/311272/ and download the right
devcon utility for your computer (most likely you are on 32-bit
Windows). Place the Devcon utility in your System32 folder. Open a
command prompt and issue the following commands, pressing <Enter> after
each line:

cd\
devcon find pci\* >pci.txt

After the command runs look in the root folder (most likely C:\) for the
file pci.txt and see if you can't root out the list to find out what the
device is. If you are having difficulty identifying the device clean up
the list from known entries and post the unknowns here and someone may
be able to tell you what the device is. If, after posting the entries
here, you really can't find the what the problem device is you can
always disable the device and see if the symptoms go away.

John
 
Thanks for the reply John John. I was able to open the pci.txt list but it
was empty.So when I boot up i just go into device manager and uninstall the
device and it seems to be fairly stable until I play a game then I get random
BSOD concerning device drivers :(
 
The list was empty??? Are you sure the command ran properly? Did you
download the correct devcon version? Did you enter the command correctly:

devcon find pci\* >pci.txt

If you didn't put the \* switch in there the list will be empty.

John
 
Ok, I unzipped the Devcon file into the C:\windows\system32 folder and when I
type "devcon find pci\* >pci.txt " at the command prompt I am asked if i want
to unzip the file I just unzipped into the Win/system32 folder again....?
 
Close the Winzip program and look for the file C:\pci.txt. Is the
device list still empty?

John
 
I don't know what the heck is going on here but it looks like the
computer has no pci devices, which is most unlikely! Are you logged on
with Administrative credentials, logged on as an Administrator? Is the
Plug and Play service set to Automatic Start and is it running? Make
sure the service is running and let's try this again just to make sure
we are looking at the right file, try this:

cd\
devcon find pci\* >findpci.txt

Is the findpci.txt file still empty? If yes try this:

cd\
devcon find * >foundhdw.txt

Is the foundhdw.txt file empty?

If you can't get a hardware list with Devcon try using the msinfo32 tool:

Click on Start | Run type msinfo32.exe in the Open box, and then click
OK or press <Enter>.

Look in the Components\Problem Devices section. Right click on the
problem device and save as text file, post the contents of the file here.

John
 
CentralCal said:
http://i74.photobucket.com/albums/i249/CentralCal/PCIproblem-1.jpg.
Click to expand...

Right click on the Problem PCI device in the above screenshot and save
the information in a text file then post the contents of the text file
here. We need the PCI\VEN_ ID sting and number if we are to even
attempt to identify the device. I can't read that on a screen shot and
I wont torture eye to even try to read off the posted image. Post the
information from the text file if you want more help.

John
 
John John said:
CentralCal wrote:
Click to expand...
Here is the text file you asked for:My mobo is a gigabyte 965p-ds3 v3.3 and im using the native mode sata
controller for my 2 sata hard drives and my sata cd/dvd rom. I have the
latest bios and have installed ALL of the latest mobo drivers.
 
CentralCal said:
:



Here is the text file you asked for:
Click to expand...

I can't read what it says on that picture! I need you to copy the
*exact* PCI/VEN number of the problem device! Right click on the
"Highlighted" (blue text) and save the information of the problem device
to a text file. Then open the .txt file and copy and paste the contents
of the file to your reply. The text file will look something like this:


System Information report written at: 17/06/2007 08:44:37 PM
[Problem Devices]

Device PNP Device ID Error Code
3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible)
PCI\VEN_10B7&DEV_9200&SUBSYS_00C71028&REV_78\4&BB7B4AE&0&60F0 22


The above is a phony file that I generated, the information in your file
will be in the same type of format but the information will be
different, it will identify the problem device in your computer.

I repeat, I cannot read the information in a fuzzy .jpg file that you
post on a web site, I need the accurate information in text form so that
I may read it and attempt to identify the device, I cannot identify the
device by looking at screenshots!

John
 
Thanks for you tenacity John John, it is really appreciated. Here is the text:
PNP Device ID PCI\VEN_8086&DEV_2820&SUBSYS_B0021458&REV_02\3&13C0B0C5&0&FA

In the smaller window there is an error code also, Code#39

John John said:
CentralCal said:
:



Here is the text file you asked for:
Click to expand...

I can't read what it says on that picture! I need you to copy the
*exact* PCI/VEN number of the problem device! Right click on the
"Highlighted" (blue text) and save the information of the problem device
to a text file. Then open the .txt file and copy and paste the contents
of the file to your reply. The text file will look something like this:


System Information report written at: 17/06/2007 08:44:37 PM
[Problem Devices]

Device PNP Device ID Error Code
3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible)
PCI\VEN_10B7&DEV_9200&SUBSYS_00C71028&REV_78\4&BB7B4AE&0&60F0 22


The above is a phony file that I generated, the information in your file
will be in the same type of format but the information will be
different, it will identify the problem device in your computer.

I repeat, I cannot read the information in a fuzzy .jpg file that you
post on a web site, I need the accurate information in text form so that
I may read it and attempt to identify the device, I cannot identify the
device by looking at screenshots!

John
Click to expand...
 
CentralCal said:
Thanks for you tenacity John John, it is really appreciated. Here is the text:
PNP Device ID PCI\VEN_8086&DEV_2820&SUBSYS_B0021458&REV_02\3&13C0B0C5&0&FA
Click to expand...

PCI\VEN_8086 tells us it's an Intel device (8086 is the Vendor ID)

DEV_2820 is the device id number. It isn't well documanted but from
what I can gather it appears to be ICH8 4 port Serial ATA Storage
Controller (0x2820 is the device ID)

You can look them up here: http://www.pcidatabase.com/index.php

If you search through the Intel page you will find the 0x2820 device
entry: http://www.pcidatabase.com/vendor_details.php?id=1302

In the smaller window there is an error code also, Code#39
Click to expand...

Code 39 means that the drivers for it are corrupt or missing.
http://support.microsoft.com/kb/310123

You mentioned in an earlier post that you also found what appeared to be
a problem in the Storage section of the msinfo32 report, this would seem
to corroborate the SATA Controller identification.

I would suggest that you look again on the motherbord driver CD to see
if there are additional drivers or software for the SATA Storage
Controller. Based on the Motherboard information that you supplied in
an earlier post you can also check here for the SATA Controller
software/drivers here: http://tinyurl.com/2xrsb6 Scroll down for the
full GIGABYTE SATA2 RAID Driver package (3.01MB).

John
 
John John I have tried to update reinstall drivers with no luck. I sent
Gigabyte another email with the info contained here. Thanks for all your
effort. I will update any progress as I go. Thanks again for your help.
 
Thanks for the follow up. Being that nothing seems to work I think that
contacting Gigabyte tech support is the best thing to do at this point.
Do let us know how it turns out.

John
 
Well after 12 days of back and forth emails with the Gigabyte tech support
guru I had to do a fresh install of Win XP. I could no longer take the
ineptitude and non help. I have no idea why Gigabite does not have any forums
for product support . Nearly every other hardware manufacturer has some type
of forums support not gigaBITE.. you send them an email and a couple days
later you get one back,meanwhile I was left pulling out my hair trying to
resolve hardware/driver issues that I was told did not exist. I will just say
Thanks to John John and gigaBITE.... thanks for nothin. :(
 
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