BSoD shutdown screen

[Guest]

I was working on a friends computer today and encountered the blue screen of
death at shutdown. Specifically a IRQL_NOT_LESS_OR_EQUAL message. Technical
info:

stop 0x0000000A (0x00000304, 0x00000002, 0x00000001, 0x806BD896)

Looking around the ms website I downloaded and ran pstat.exe to try and
identify the offender.

To me ntoskrnl.dll 804D4000
hal.dll 806BB000
ntdll.dll 77F50000

are the most likely offenders. The question is, which one is the culprit and
what's the next step? Any help would be most appreciated.

 

[Ron Martell]

I was working on a friends computer today and encountered the blue screen of
death at shutdown. Specifically a IRQL_NOT_LESS_OR_EQUAL message. Technical
info:

stop 0x0000000A (0x00000304, 0x00000002, 0x00000001, 0x806BD896)

Looking around the ms website I downloaded and ran pstat.exe to try and
identify the offender.

To me ntoskrnl.dll 804D4000
hal.dll 806BB000
ntdll.dll 77F50000

are the most likely offenders. The question is, which one is the culprit and
what's the next step? Any help would be most appreciated.

See MVP Jim Eshelman's web page for STOP errors at
http://www.aumha.org/win5/kbestop.htm and click on the "0A: IRQL Not
Less/Equal" link in the left side column.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."