M12345678 said:
Intermittently the XP system crashes. I don't have the complete information
from the blue screen available. The following is what they provided:
mup.sys address F71AE2E0 base at F719C000 date stamp 411072F8
Any ideas ?
Thanks.
Mup.sys is related to Universal Naming Convention, it could be your Video
Driver going bad or the right driver not installed for it, also check your
RAM.
You receive a "Stop 0x00000082" error after you install Windows XP Service
http://support.microsoft.com/kb/885443/en-us
Mup.sys
http://support.microsoft.com/search/default.aspx?catalog=LCID=1033&query=Mup.sys+&x=13&y=11
You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
