BSOD making me angry- need help

[Guest]

I started getting a BSOD about a week ago. I finally had enough and called
Dell tech support. He did three system restores and got off the phone as soon
as he could. He and his manager assured me everything was perfect and it
would never happen again. WHATEVER!!!!
The next day it happened again.

The STOP message is as follows:
0x0000008E (0xC0000005, 0x80620B4A, 0xF7A55BC0, 0x00000000)

The third sequence in the parentheses varies. Today, it added something new
under the STOP message.

FOPN.sys address F7322F4F base at F731000, Datestamp 4630c321

I can't find any info on this. It also won't let me run a scan disk and when
I treied to defrag, it says it doesn't need to be done even though I erased a
lot of superfluous downloads.
Dell is not responding to anything.
Help PLEASE!!!

 

[Shenan Stanley]

I started getting a BSOD about a week ago. I finally had enough and called
Dell tech support. He did three system restores and got off the phone as
soon
as he could. He and his manager assured me everything was perfect and it
would never happen again. WHATEVER!!!!
The next day it happened again.

The STOP message is as follows:
0x0000008E (0xC0000005, 0x80620B4A, 0xF7A55BC0, 0x00000000)

The third sequence in the parentheses varies. Today, it added something
new
under the STOP message.

FOPN.sys address F7322F4F base at F731000, Datestamp 4630c321

I can't find any info on this. It also won't let me run a scan disk and
when
I treied to defrag, it says it doesn't need to be done even though I
erased a
lot of superfluous downloads.
Dell is not responding to anything.
Help PLEASE!!!

Probably bad memory...
Under warranty?

http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&message.id=224788

Make Dell send you new memory - demand the next tech until you get a
supervisor and have them work you through the diagnostics, point them to
their own newsgroups (after you have tried the solutions there yourself
BEFORE calling of course), etc.

 

[Ron Martell]

I started getting a BSOD about a week ago. I finally had enough and called
Dell tech support. He did three system restores and got off the phone as soon
as he could. He and his manager assured me everything was perfect and it
would never happen again. WHATEVER!!!!
The next day it happened again.

The STOP message is as follows:
0x0000008E (0xC0000005, 0x80620B4A, 0xF7A55BC0, 0x00000000)

The third sequence in the parentheses varies. Today, it added something new
under the STOP message.

FOPN.sys address F7322F4F base at F731000, Datestamp 4630c321

I can't find any info on this. It also won't let me run a scan disk and when
I treied to defrag, it says it doesn't need to be done even though I erased a
lot of superfluous downloads.
Dell is not responding to anything.
Help PLEASE!!!

I take it that the parameter 2 (0x80620B4A) value is consistent? With
this error code that parameter is the memory address where the error
occurred and the primary suspect should be whatever device driver,
application program, or Windows component that is using that
particular memory address.

Are you certain that when the FOPN.SYS line appeared on the message
that the parameter values were not changed? With that notation and
this error code I would have expcected that parameter 2 would have had
the value 0xF7322F4F.

FOPN.SYS is a file that is associated with WinAntivirus Pro, a product
that is considered inferior at best by security experts. See, for
example,
http://research.sunbelt-software.com/threatdisplay.aspx?name=WinAntiVirus Pro&threatid=44353
and also http://www.spywarewarrior.com/rogue_anti-spyware.htm where
they say "aggressive advertising; false positives work as goad to
purchase; inappropriate collection of Personally Identifiable
Information; same company as WinAntiSpy 2005, WinAntiSpyware 2006, &
WinFixer."

I suggest that you uninstall WinAntiVirus as soon as possible and
install some other antivirus product in its place. Two free ones
that are widely used and which have good reputations are:
AVG Free: http://free.grisoft.com
Avast: http://www.avast.com
There are also many good commercial antivirus products from companies
such as Trend Micro, eTrust, Bit Defender, Panda and AVG.

You might also want to give your system a good checkover from one of
the free online scanning sites:
Bit Defender http://www.bitdefender.com/scan8/ie.html
Trend Micro http://housecall.trendmicro.com
Kaspersky Online Scanner http://www.kaspersky.com/virusscanner
Panda ActiveScan http://www.pandasoftware.com/activescan
WindowSecurity.com TrojanScan http://windowssecurity.com/trojanscan
Webroot http://www.webroot.com/

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Daniel]

The last time I had a BSOD problem I got some excellent advice, it was to go
to
event viewer and look for the error messages, look at the time moments
before the
BSOD occurred, or at all error messages, not information messages.
Double click on the message and follow the link in the message, it will give
a possible cause and fix.
In my case it was spot on, it was a faulty cable.

Event viewer is at
Control Panel/Administratitive tools/Event Viewer,
then look at System in the left column

cheers

Daniel

 

[Gerry]

My money is on Ron's suggestion that you remove WinAntivirus Pro.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~