BSOD - DRIVER_IRQL_NOT_LESS_OR_EQUAL - PLEASE HELP!

[Dan]

I am having dreadful problems trying to get my computer to run as
normal, even with a fresh install. When performing memory-hungry
functions such as OCRing a long text or drag and dropping a large
number of tiffs into Adobe Acrobat I get a BSOD.

The latest one came out as

STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000001, 0x93E77E01)

but other BSODs have centred around

ntoskrnl.exe
nv4-mini.sys
sojubus.sys

other times the machine just restarts.

Looking at my system information, lots of important devices seem to be
sharing the same IRQ, which I think is leading to the problem:

Resource Device
IRQ 11 NVIDIA GeForce4 MX 440 with AGP8X
IRQ 11 Adaptec AHA-2910C/2915C/2920C/2930C PCI SCSI Controller
IRQ 11 VIA USB Universal Host Controller
IRQ 11 VIA USB Universal Host Controller
IRQ 11 VIA USB Universal Host Controller
IRQ 11 VIA PCI to USB Enhanced Host Controller
IRQ 11 Realtek RTL8139/810x Family Fast Ethernet NIC

How can I go about changing which device uses which IRQ? Is this
indeed the problem? Do the memory addresses in the BSOD relate to the
memory ranges below, so that I can tell which device driver is causing
the problem? Is there somewhere else I should be looking?

Any help would be most gratefully received!

Further system info follows.

WTIA,

bjorn10

System Model GA-7VAX Gigabyte Motherboard

[I/O]

Address Range Device Status
0x0000-0x0CF7 PCI bus OK
0x0000-0x0CF7 Direct memory access controller OK
0x0D00-0x3FFF PCI bus OK
0x4100-0x4FFF PCI bus OK
0x5010-0xFFFF PCI bus OK
0x03B0-0x03BB VIA CPU to AGP2.0/AGP3.0 Controller OK
0x03B0-0x03BB NVIDIA GeForce4 MX 440 with AGP8X OK
0x03C0-0x03DF VIA CPU to AGP2.0/AGP3.0 Controller OK
0x03C0-0x03DF NVIDIA GeForce4 MX 440 with AGP8X OK
0xD000-0xD0FF Adaptec AHA-2910C/2915C/2920C/2930C PCI SCSI
Controller OK
0xD400-0xD41F VIA USB Universal Host Controller OK
0xD800-0xD81F VIA USB Universal Host Controller OK
0xDC00-0xDC1F VIA USB Universal Host Controller OK
0x0A79-0x0A79 ISAPNP Read Data Port OK
0x0279-0x0279 ISAPNP Read Data Port OK
0x0274-0x0277 ISAPNP Read Data Port OK
0xE000-0xE00F VIA Bus Master IDE Controller OK
0x01F0-0x01F7 Primary IDE Channel OK
0x03F6-0x03F6 Primary IDE Channel OK
0x0170-0x0177 Secondary IDE Channel OK
0x0376-0x0376 Secondary IDE Channel OK
0xE400-0xE4FF Realtek RTL8139/810x Family Fast Ethernet NIC OK
0x0010-0x001F Motherboard resources OK
0x0022-0x003F Motherboard resources OK
0x0044-0x005F Motherboard resources OK
0x0062-0x0063 Motherboard resources OK
0x0065-0x006F Motherboard resources OK
0x0074-0x007F Motherboard resources OK
0x0091-0x0093 Motherboard resources OK
0x00A2-0x00BF Motherboard resources OK
0x00E0-0x00EF Motherboard resources OK
0x04D0-0x04D1 Motherboard resources OK
0x0800-0x0805 Motherboard resources OK
0x0020-0x0021 Programmable interrupt controller OK
0x00A0-0x00A1 Programmable interrupt controller OK
0x0080-0x0090 Direct memory access controller OK
0x0094-0x009F Direct memory access controller OK
0x00C0-0x00DF Direct memory access controller OK
0x0040-0x0043 System timer OK
0x0070-0x0073 System CMOS/real time clock OK
0x0061-0x0061 System speaker OK
0x00F0-0x00FF Numeric data processor OK
0x03F0-0x03F5 Standard floppy disk controller OK
0x03F7-0x03F7 Standard floppy disk controller OK
0x03F8-0x03FF Communications Port (COM1) OK
0x02F8-0x02FF Communications Port (COM2) OK
0x0378-0x037F Printer Port (LPT1) OK
0x0060-0x0060 Standard 101/102-Key or Microsoft Natural PS/2
Keyboard OK
0x0064-0x0064 Standard 101/102-Key or Microsoft Natural PS/2
Keyboard OK
0x0330-0x0331 MPU-401 Compatible MIDI Device OK
0x0201-0x0201 Standard Game Port OK
0x03BC-0x03BF hardlock OK

[IRQs]

IRQ Number Device
9 Microsoft ACPI-Compliant System
11 NVIDIA GeForce4 MX 440 with AGP8X
11 Adaptec AHA-2910C/2915C/2920C/2930C PCI SCSI Controller
11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA PCI to USB Enhanced Host Controller
11 Realtek RTL8139/810x Family Fast Ethernet NIC
14 Primary IDE Channel
15 Secondary IDE Channel
8 System CMOS/real time clock
13 Numeric data processor
6 Standard floppy disk controller
4 Communications Port (COM1)
3 Communications Port (COM2)
1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
5 MPU-401 Compatible MIDI Device

[Memory]

Range Device Status
0xD0000-0xD7FFF System board OK
0xF0000-0xF7FFF System board OK
0xF8000-0xFBFFF System board OK
0xFC000-0xFFFFF System board OK
0x2FFF0000-0x2FFFFFFF System board OK
0xFFFF0000-0xFFFFFFFF System board OK
0x0000-0x9FFFF System board OK
0x100000-0x2FFEFFFF System board OK
0xFEC00000-0xFEC00FFF System board OK
0xFEE00000-0xFEE00FFF System board OK
0xFFF80000-0xFFFEFFFF System board OK
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF VIA CPU to AGP2.0/AGP3.0 Controller OK
0xA0000-0xBFFFF NVIDIA GeForce4 MX 440 with AGP8X OK
0xC0000-0xDFFFF PCI bus OK
0x30000000-0xFEBFFFFF PCI bus OK
0xE0000000-0xE1FFFFFF VIA CPU to AGP2.0/AGP3.0 Controller OK
0xE0000000-0xE1FFFFFF NVIDIA GeForce4 MX 440 with AGP8X OK
0xD8000000-0xDFFFFFFF VIA CPU to AGP2.0/AGP3.0 Controller OK
0xD8000000-0xDFFFFFFF NVIDIA GeForce4 MX 440 with AGP8X OK
0xD0000000-0xD7FFFFFF VIA CPU to AGP2.0/AGP3.0 Controller OK
0xE2000000-0xE2000FFF Adaptec AHA-2910C/2915C/2920C/2930C PCI SCSI
Controller OK
0xE2001000-0xE20010FF VIA PCI to USB Enhanced Host Controller OK
0xE2002000-0xE20020FF Realtek RTL8139/810x Family Fast Ethernet NIC OK

 

[Ghostrider]

I am having dreadful problems trying to get my computer to run as
normal, even with a fresh install. When performing memory-hungry
functions such as OCRing a long text or drag and dropping a large
number of tiffs into Adobe Acrobat I get a BSOD.

The latest one came out as

STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000001, 0x93E77E01)

but other BSODs have centred around

ntoskrnl.exe
nv4-mini.sys
sojubus.sys

other times the machine just restarts.

Looking at my system information, lots of important devices seem to be
sharing the same IRQ, which I think is leading to the problem:

<<snipped>>

Has nothing to do with IRQ numbers. See here for an explanation:

http://support.microsoft.com/default.aspx?scid=kb;en-us;293077&Product=win2000

 

[Dan]

Hi Ghostrider,

Thanks for replying:

<<snipped>>

Has nothing to do with IRQ numbers. See here for an explanation:

http://support.microsoft.com/default.aspx?scid=kb;en-us;293077&Product=win2000

The page says 'Make sure that you are using hardware that appears on
the Windows Hardware Compatibility List (HCL)'. Looking at the list,
all my devices are on, except for my graphics card (Gainward GeForce4
MX 440 w 8X AGP). However, it has the same nVidia chip set, so am
still at a loss ... :0(

Cheers,

b10

 

[Ghostrider]

Hi Ghostrider,

Thanks for replying:


The page says 'Make sure that you are using hardware that appears on
the Windows Hardware Compatibility List (HCL)'. Looking at the list,
all my devices are on, except for my graphics card (Gainward GeForce4
MX 440 w 8X AGP). However, it has the same nVidia chip set, so am
still at a loss ... :0(

Cheers,

b10

When did the BSOD's start? Before or after this particular video
card was installed? Although the same chipset may be used and the
OS is rated with the listed cards, it does not necessarily mean that
this particular vendor's video bios might be making the same calls
as, for instance, an Asus nVidia card with the same chipset. Both
nv4-mini.sys and sojubus.sys are not stock Windows 2000 files. And
also, what version of Adobe Acrobat? If Acrobat 6, has it been
updated to 6.1? These might just be some of the contributing factors.

 

[Dan]

Hi Again,

Although the same chipset may be used and the
OS is rated with the listed cards, it does not necessarily mean that
this particular vendor's video bios might be making the same calls
as, for instance, an Asus nVidia card with the same chipset.

I have a spare PCI VGA card, so will give that a whirl instead. I
usually just buy ATI branded VGA cards (to be on the safe side) -
that'll teach me for going for a cheaper option!

also, what version of Adobe Acrobat?

I have Acrobat 5.0.5 installed, ScanSoft OmniPage Pro and the other
app which it crashes on is a Translation Memory program called Deja Vu
(www.atril.com). Everything else, Office XP, WinFax Pro etc. seems
happy to play along.

Thanks for your help,

b10