A
AliceH
This is what I have done . Have been struggling with this
since Tuesday. offending page address is
res:hgvwq.dll/index.html#12802. I followed these
instructions from HiJack This to which I was referred by
other newsgroup posters.
- Start the system in safe mode.
- Delete the appropriate DLL
- Open HiJack This and get rid of anything that does not
belong.
- Change your startup page in IE back to normal.
- Run CWS Shredder just in case
Cleared temporary internet files, cookies, etc.
- Restart to normal mode.
- Check for the DLL again, if it reapears delete it.
- Run HiJack This again - there should be minimal changes
from the spyware this time (I had only two registry
entries changed).
- Open up IE and give it a go. After you open it up,
check HiJack this for trails of spyware"
This does not work for me. I have also done it with
system restore off. This morning I finally got through to
McAfee support. They had me scan, shutdown, disconnect
from internet, boot up, scan again with ie open. Nada.
When I went back to their e-ticket I was sent to MSN. I'm
not a subscriber so I've popped back here. My last
critical upadate patch was installed on Wednesday. This
is serious. It's not even allowing me to get to sites I
do want to frequent. Please help.
Alice
since Tuesday. offending page address is
res:hgvwq.dll/index.html#12802. I followed these
instructions from HiJack This to which I was referred by
other newsgroup posters.
- Start the system in safe mode.
- Delete the appropriate DLL
- Open HiJack This and get rid of anything that does not
belong.
- Change your startup page in IE back to normal.
- Run CWS Shredder just in case
Cleared temporary internet files, cookies, etc.
- Restart to normal mode.
- Check for the DLL again, if it reapears delete it.
- Run HiJack This again - there should be minimal changes
from the spyware this time (I had only two registry
entries changed).
- Open up IE and give it a go. After you open it up,
check HiJack this for trails of spyware"
This does not work for me. I have also done it with
system restore off. This morning I finally got through to
McAfee support. They had me scan, shutdown, disconnect
from internet, boot up, scan again with ie open. Nada.
When I went back to their e-ticket I was sent to MSN. I'm
not a subscriber so I've popped back here. My last
critical upadate patch was installed on Wednesday. This
is serious. It's not even allowing me to get to sites I
do want to frequent. Please help.
Alice