Browser freezes with Windows XP update, shutdown problems

[Guest]

After recently connecting a router to my home network and installing VIRobot
virus protection and the shield firewall, I noticed 2 problems on both of the
computers connected to the network.

Problem 1:
When I try to update Windows XP home (sp2) with the latest updates, my
browser (IE 6.0) freezes, I need to use task manager to kill task. Nothing
is displayed in the browser, only the URL windowsupdate.microsoft.com in
address bar.

I have tried the alternate URL ttp://v5.windowsupdate.microsoft.com/ as well
as using the regsvr32.exe commands listed in many of the other update issue
threads, still the same browser freeze issue.

Problem 2:
When trying to shutdown, screen displays "Windows is shutting down", then
nothing else happens (computer does not shut down automatically).


I have tried many of the suggestions posted, none have helped. Anyone ever
hear of this update/shutdown issue or have any suggestions of things to try?
Thanks


Rick C.

 

[Maurice N ~ MVP]

After recently connecting a router to my home network and installing
VIRobot virus protection and the shield firewall, I noticed 2
problems on both of the computers connected to the network.

Problem 1:
When I try to update Windows XP home (sp2) with the latest updates, my
browser (IE 6.0) freezes, I need to use task manager to kill task.
Nothing is displayed in the browser, only the URL
windowsupdate.microsoft.com in address bar.

I have tried the alternate URL ttp://v5.windowsupdate.microsoft.com/
as well as using the regsvr32.exe commands listed in many of the
other update issue threads, still the same browser freeze issue.

Problem 2:
When trying to shutdown, screen displays "Windows is shutting down",
then nothing else happens (computer does not shut down automatically).


I have tried many of the suggestions posted, none have helped.
Anyone ever hear of this update/shutdown issue or have any
suggestions of things to try? Thanks


Rick C.

Q1: Is there a problem getting to other websites, or, is it only Windows Update.

Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

Click OK. Apply changes to IE browser.

Retry Windows Update.

Suggestion B: If still no joy, start on some research.
Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

 

[Maurice N ~ MVP]

Problem 2:
When trying to shutdown, screen displays "Windows is shutting down",
then nothing else happens (computer does not shut down automatically).


I have tried many of the suggestions posted, none have helped.
Anyone ever hear of this update/shutdown issue or have any
suggestions of things to try? Thanks


Rick C.

On Shutdown problem:
Have you checked your Power Management settings?
Get into Control Panel----Power Management---and turn on
APM ---Advanced Power Management .
That should take care of it.

If not, see Jim Eshelman's Windows website. He has an article on Shutdown issues
http://aumha.org/win5/a/shtdwnxp.htm

 

[Guest]

No luck with the security settings.

The last lines in WindowsUpdate.log are:
2005-05-03 18:34:27-0400 1000 310 Service Main starts
2005-05-03 18:34:27-0400 1000 310 Using BatchFlushAge = 4574.
2005-05-03 18:34:27-0400 1000 310 Using SamplingValue = 766.
2005-05-03 18:34:27-0400 1000 310 Successfully loaded event namespace
dictionary.
2005-05-03 18:34:27-0400 1000 310 Successfully loaded client event namespace
descriptor.
2005-05-03 18:34:27-0400 1000 310 Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
2005-05-03 18:34:27-0400 1000 310 Successfully initialized NT event logger.
2005-05-03 18:34:27-0400 1000 310 Successfully initialized event uploader 0.
2005-05-03 18:34:27-0400 1000 310 Successfully initialized event uploader 1.
2005-05-03 18:34:27-0400 1000 310 WU client with version 5.4.3790.2182
successfully initialized
2005-05-03 18:34:30-0400 1000 310 Service status is now SERVICE_RUNNING
2005-05-03 18:34:33-0400 1000 3ec Service received connect notification
2005-05-03 18:35:12-0400 1000 310 start delayed initialization of WU client
2005-05-03 18:35:12-0400 3112 c2c Trying to make out of proc datastore active
2005-05-03 18:35:13-0400 3112 c2c Out of proc datastore is now active
2005-05-03 18:35:14-0400 1000 310 WU client successfully loaded finished
download call {8537091F-50E0-47BD-BBD6-936F9EBC583E} from datastore
2005-05-03 18:35:14-0400 1000 310 WU client successfully loaded ongoing
download call {163845DD-0EF8-4A5E-B278-E6DABA7C1CCD} from datastore
2005-05-03 18:35:14-0400 1000 310 WU client succeeded to load 2 persisted
Download Calls
2005-05-03 18:35:14-0400 1000 310 Client Call Recorder finished delayed
initialization

Thanks for replying

-Rick C.

 

[Guest]

I've got the same symptoms. Not related to network setup or antivirus
install, but I do have a bad hard drive. I haven't been able to back it up;
that's one of its problems. So I'm trying to see if updates will at least let
me write to CD.

The website suggested for the shutdown problem says this is a known problem,
but then links back to Windows Update to get the patch.