Brother scanners are not very XP compatible

[psa]

My new Brother DCP 8025D works fine in Windows 98SE, but does not hold
settings in XP Pro. I have to manually reset every setting for every page
of a scan.

I scan a lot of B&W text documents (letter and legal size) When I am
scanning 8 1/2" x 11" B&W text documents manually (without the sheet bin
feeder), each successive page will default to A4210x297mm (8.3x11.7 inches)
COLOR. Thus, if I am scanning a 10 page document I need to reset these
settings for each and every page.

When I go to scan the next document I have to remember to adjust the quality
of the scanned document because it defaults back to 100 DPI Color picture.

Brother tech support told me that the problem is with WIA drivers do not
hold settings and that none of their competitors have XP compatible TWAIN
drivers.

I have had reports from others that Visioneer, Epson and Cannon have
scanners that hold settings in XP. I do not know if they are using TWAIN or
WIA, but I have numerous reports that they hold settings between scans.


I need to be able to scan without resetting every setting for every page.

The DCP 8025D is otherwise a wonderful machine, but this software limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

Information and suggestions please.





-----Original Message-----

From: Fax\MFC Hardware [mailto:[email protected]]

Sent: Tuesday, January 20, 2004 2:15 PM

Subject: Re: Brother DCP-8025D software question (KMM470091V78602L0KM)

Brother Customer:

I'm using Windows XP. Every time I scan a page the settings revert back to
the default settings.


This is a specification of the Microsoft Windows XP operating system.

The Brother Windows XP scanner driver uses the Microsoft WIA's common user
interface for scanning.

At present Microsoft does not have a solution for this problem.





Sincerely,



Fax/MFC Software Support

Customer Service

Brother International Corporation, USA

 

[Dave Baker]

The DCP 8025D is otherwise a wonderful machine, but this software limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

On a similar note, I had problems with my Samsung scanner(/printer/fax) & Win
XP.

Problem 1: Didn't work as a Twain source. I emailed Samsung & they sent me a
fix - a file that I was not able to find online by myself anywhere. No
problems after that.

Problem 2: I decided to switch to USB from parallel port interface, and found
it didn't recognise the scanner at all. Another email to Samsung got me yet
another file that doesn't appear to be anywhere else on the Internet. 2nd
problem fixed.

So, I was pretty amazed that Samsung had fixes to both my problems, but
wasn't making them available at their site. Normally companies in Asia don't
respond well to email enquiries in my past experience. Japanese companies in
particular don't appear to ever answer emails!

So, maybe an email to Brother might turn up some fixes?

Dave

 

[psa]

Thanks Dave,

I've called and emailed Brother several times concerning this issue.

Brother tech support just lies, saying that none of their competitions have
TWAIN drivers for XP and therefore users should expect to need to reset
every single setting for every single page of every scan.

Today, I sent them a survey from the Yahoo PaperPort users group concerning
XP compatibility with different scanner manufacturers and models - Brother
seems to be the only manufacturer that does not provide any TWAIN drivers
for XP.

I just sent them a separate email asking them to test their Windows 2000
drivers in XP to see if they work and hold settings in XP.

Harry