Brand new Canon IP5300 ink tank problem

[Steph]

Hi All,

I recently purchased a Canon IP5300 and was very pleased with the price and
quality of print. And it's so very quite as well.

I have rarely used this printer (maybe 5 times) but since about the 3rd time
I used it, I get an ink tank error on the PGBK tank every time I turn it on.
The orange led flashes 15 times which means the printer cant recognise an
ink tank. The first 3 or 4 times this happened I simply removed and refitted
the same tank and I was able to print. Now this technique doesn't work.
Anyone else had similar problems? Or any other issues with their IP series
printers?

I went to the Canon Australia site except their online contact form breaks
(and still doesn't work 10 days later). Interestingly, the application
throws out a fair amount of error info including the database password. I
sent an e-mail to Canon telling them of both the form error and the fact
that the db password is displayed. I took a guess at the address and didn't
get a bounce though I had no response. I will call them tomorrow.

Steph.

 

[Dan G]

Most likely it's the tank itself, which should be replaced. The chip in the
tank is probably bad. Also be sure to print at least weekly.

 

[measekite]

Return the printer to the retailer and get a new one.

 

[smathewz]

I get the same problem. My yellow keeps flashing and i cant print.
Used to be able to take it out and put it back in and it would work,
now its like it just wont recognise it at all. Very new printer,
hardly been used, very disappointing canon!

 

[Steph]

Hi All,

My ISP's news server hasn't worked since I originally posted. Thanks to all
who did reply although I can't see any. It was a faulty ink tank.

Steph.