Boot problem with Windows XP

T

Timothy Murphy

I have an Athlon64 machine which boots and runs perfectly under Linux,
but which I have great difficulty booting into Windows XP.

Basically, the boot fails 9 times out of 10
when it reaches the stage where it tries to start graphics mode,
after loading Mup.sys .

The machine is a Targa machine bought a couple of years ago at Lidl.
It has an Asus K8V-F VIA K8T800 mainboard
and an ATI All-in-Wonder 9600 XT graphics card.

I've re-installed the Windows system
from the CD provided by Targa.
I looked to see if the system found a new ATI driver
but it didn't seem to.
Also Targa did not have any updates for this system.

The fact that the machine boots and runs perfectly under Linux
seems to imply that there is no hardware fault.
Actually, once booted under Windows it runs pretty well.
The problem is just in the boot.

Any advice or suggestions gratefully received.
 
P

philo

Timothy Murphy said:
I have an Athlon64 machine which boots and runs perfectly under Linux,
but which I have great difficulty booting into Windows XP.

Basically, the boot fails 9 times out of 10
when it reaches the stage where it tries to start graphics mode,
after loading Mup.sys .

The machine is a Targa machine bought a couple of years ago at Lidl.
It has an Asus K8V-F VIA K8T800 mainboard
and an ATI All-in-Wonder 9600 XT graphics card.

I've re-installed the Windows system
from the CD provided by Targa.
I looked to see if the system found a new ATI driver
but it didn't seem to.
Also Targa did not have any updates for this system.

The fact that the machine boots and runs perfectly under Linux
seems to imply that there is no hardware fault.
Actually, once booted under Windows it runs pretty well.
The problem is just in the boot.

Any advice or suggestions gratefully received.

Have a look in event viewer
 
P

Paul

Timothy said:
I have an Athlon64 machine which boots and runs perfectly under Linux,
but which I have great difficulty booting into Windows XP.

Basically, the boot fails 9 times out of 10
when it reaches the stage where it tries to start graphics mode,
after loading Mup.sys .

The machine is a Targa machine bought a couple of years ago at Lidl.
It has an Asus K8V-F VIA K8T800 mainboard
and an ATI All-in-Wonder 9600 XT graphics card.

I've re-installed the Windows system
from the CD provided by Targa.
I looked to see if the system found a new ATI driver
but it didn't seem to.
Also Targa did not have any updates for this system.

The fact that the machine boots and runs perfectly under Linux
seems to imply that there is no hardware fault.
Actually, once booted under Windows it runs pretty well.
The problem is just in the boot.

Any advice or suggestions gratefully received.

I purchased my ATI graphics card, at about the time
that the "SmartGart" code was added to the driver. This
code is clever, in that it adjusts the AGP interface speed,
just as the Windows desktop is about to appear. You may see
the screen flash in succession a couple of times (at least
you could see it, with the original code).

The approach, in my opinion, is a bad one, because the user
may already realize there is a problem, and enter the BIOS
and adjust the AGP interface speed. For example, if I know
my VIA chipset happened to have a flaky AGP interface, I
might set it to 4X instead of 8X. But the SmartGart code
overrides the BIOS value, and does whatever it feels like.

SmartGart is capable of testing the slot at 8X, and if
accesses fail, try at 4X, 2X, and 1X. Whatever the hardware
claims to support. In the case of hardware where ATI knows
the interface is bad, they sometimes won't even bother
testing at the top slot speed. (There is some trick to
override those kinds of decisions.)

If everything was working, and you installed the full ATI
package, then in the Display control panel (in some Advanced
section), you'd find a tab labeled "SmartGart". In it, you
can set what you think the card should be using, and then
on the next reboot, SmartGart will test those settings,
and if they're flaky, revert to something a bit slower.

When I bought my graphics card, that feature worked so
well, that my computer crashed on each boot, and I had
to remove the driver in Safe Mode. The driver I was using
came on the CD in the retail box. It took me about three
different drivers (later versions), until I found one that
worked well. As far as I know, recent drivers work well.

So I'd recommend going to ati.amd.com and getting the
latest driver. The package consists of two parts, the
driver code, and Catalyst Control Center. Control of
SmartGart should appear if CCC is installed. Currently,
on this OS image, I'm just running the driver section,
and CCC is not installed. And so far, I haven't had any
need to install CCC so I can get to the SmartGart tab
and make changes. ATI either offers the combined
package (driver and CCC) in one download file, or
they also offer just the driver and a separate CCC,
and I downloaded the two halves, so I'd have better
control of what gets installed. CCC requires installing
..NET library, and I think the download may have a copy
of an early version of .NET included. When CCC runs,
it may use about 50MB of RAM, which is one reason I
didn't bother to install it this time. (I did a new
install a couple days ago.)

I don't know for sure, this is your problem. But it
could be related.

HTH,
Paul
 
G

Gerry

Timothy

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
T

Timothy Murphy

Gerry said:
Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

Thanks for your response.
My system log started with a series of errors:
-----------------------------------------------------------------
2911/2008 00:16:37 DCOM Error None 10005 BLANCHE\tim
BLANCHE "DCOM got error ""This service cannot
be started in Safe Mode "" attempting to start the service netman with
arguments """" in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}"

2911/2008 00:16:18 DCOM Error None 10005 NT
AUTHORITY\SYSTEM BLANCHE "DCOM got error ""This servic
e cannot be started in Safe Mode "" attempting to start the service
EventSystem with arguments """" in order to run the serve
r:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"

2911/2008 00:16:16 Service Control Manager Error None 7026
N/A BLANCHE The following boot-start or s
ystem-start driver(s) failed to load:
AFD
AmdPPM
Fips
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

2911/2008 00:16:16 Service Control Manager Error None 7001
N/A BLANCHE The IPSEC Services service de
pends on the IPSEC driver service which failed to start because of the
following error:
A device attached to the system is not functioning.

2911/2008 00:16:16 Service Control Manager Error None 7001
N/A BLANCHE The TCP/IP NetBIOS Helper ser
vice depends on the AFD Networking Support Environment service which failed
to start because of the following error:
A device attached to the system is not functioning.

2911/2008 00:16:16 Service Control Manager Error None 7001
N/A BLANCHE The DNS Client service depend
s on the TCP/IP Protocol Driver service which failed to start because of the
following error:
A device attached to the system is not functioning.

2911/2008 00:16:16 Service Control Manager Error None 7001
N/A BLANCHE The DHCP Client service depen
ds on the NetBios over Tcpip service which failed to start because of the
following error:
A device attached to the system is not functioning.

2911/2008 00:16:09 DCOM Error None 10005 BLANCHE\tim
BLANCHE "DCOM got error ""This service cannot be started in Safe Mode ""
attempting to start the service netman with arguments """" in order to run
the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}"
-----------------------------------------------------------------

I'm not sure what "A device attached to the system is not functioning."
refers to.
I guess it could be a problem with a USB SD card reader which comes with the
system.
I'll try detaching what I can when I open up the machine,
and see if that helps.

If it doesn't I'll try changing the graphics driver.
 
G

Gerry

Timothy

You need to post Reports generated when the computer was being booted in
normal mode even if that boot subsequently fails. You may have to boot
in safe mode to read the reports. The reports you have posted are when
you booted in safe mode and they merely report events which are
occurring because the system is in safe mode.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
T

Timothy Murphy

Gerry said:
You need to post Reports generated when the computer was being booted in
normal mode even if that boot subsequently fails. You may have to boot
in safe mode to read the reports. The reports you have posted are when
you booted in safe mode and they merely report events which are
occurring because the system is in safe mode.

Thanks for your continuing help.

Actually, I seem to have solved the problem
by installing the latest driver from ATI/AMD
(8-11_xp32_dd_ccc_wdm_enu_70226.exe).

I don't think I followed correct procedure before,
as I thought Windows would find the correct driver.
This time I downloaded the exe file and ran it.
(Did I mention that I am not a Windows expert ...)

Thanks again to all for your help.
 
G

Gerry

Timothy

Glad things have worked out.

Generally the advice is not to use Microsoft to find updated third party
drivers. You should go to the third party web site and download from
there.

--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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