Bluescreen upon plugging in USB device

[Brady]

I have been getting bluescreens when I plug in my iphone's usb connector
(with or without the iphone attached) to my computer.

Bucket: X64_0x39_ctoss2k+66d8, type 0
Windows solution says it has to do with my Audio Software, every time.
I've uninstalled and reinstalled to the newest version.

System:
Vista 64bit, fully updated
Audio Driver: ctaud2k , by Creative
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BRADY-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model P35-DS3L
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 3150 Mhz, 4
Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F8a, 12/6/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name Brady-PC\Brady
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.40 GB
Total Virtual Memory 8.19 GB
Available Virtual Memory 6.36 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys

Audio hardware information:
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device
ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001\5&14691C70&0&0001
Driver c:\windows\system32\drivers\hdaudio.sys (6.0.5840.16387, 267.50 KB
(273,920 bytes), 11/2/2006 8:41 AM)

Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device
ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601&REV_1000\4&17451BA4&0&0201
Driver c:\windows\system32\drivers\hdaudio.sys (6.0.5840.16387, 267.50 KB
(273,920 bytes), 11/2/2006 8:41 AM)

Name Creative X-Fi Audio Processor (WDM)
Manufacturer Creative Technology, Ltd.
Status OK
PNP Device ID PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00\4&476FCB2&0&08F0
I/O Port 0x0000D000-0x0000DFFF
Memory Address 0xE8000000-0xE81FFFFF
Memory Address 0xE4000000-0xEBFFFFFF
IRQ Channel IRQ 19
Driver c:\windows\system32\drivers\ctaud2k.sys (6.0.1.1368, 668.27 KB
(684,312 bytes), 10/8/2008 2:22 AM)

USB information:
Intel(R) ICH9 Family USB Universal Host Controller -
2934 PCI\VEN_8086&DEV_2934&SUBSYS_50041458&REV_02\3&13C0B0C5&1&E8
Intel(R) ICH9 Family USB Universal Host Controller -
2935 PCI\VEN_8086&DEV_2935&SUBSYS_50041458&REV_02\3&13C0B0C5&1&E9
Intel(R) ICH9 Family USB Universal Host Controller -
2936 PCI\VEN_8086&DEV_2936&SUBSYS_50041458&REV_02\3&13C0B0C5&1&EA
Intel(R) ICH9 Family USB Universal Host Controller -
2937 PCI\VEN_8086&DEV_2937&SUBSYS_50041458&REV_02\3&13C0B0C5&1&D0
Intel(R) ICH9 Family USB Universal Host Controller -
2938 PCI\VEN_8086&DEV_2938&SUBSYS_50041458&REV_02\3&13C0B0C5&1&D1
Intel(R) ICH9 Family USB Universal Host Controller -
2939 PCI\VEN_8086&DEV_2939&SUBSYS_50041458&REV_02\3&13C0B0C5&1&D2
Intel(R) ICH9 Family USB2 Enhanced Host Controller -
293A PCI\VEN_8086&DEV_293A&SUBSYS_50061458&REV_02\3&13C0B0C5&1&EF
Intel(R) ICH9 Family USB2 Enhanced Host Controller -
293C PCI\VEN_8086&DEV_293C&SUBSYS_50061458&REV_02\3&13C0B0C5&1&D7



Thank you for any help!!

 

[Rick Rogers]

Hi,

I would expect the problem to lie in the Apple software used by the phone,
your audio software may simply to be crashing in response to it. Try
uninstalling the supporting software and download the most recent release
from Apple and installing it. If the problems continue, then I would suggest
you open a support case with them.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[JoeB]

Be aware that Apple does not support Vista 64 bits