blue screen

[jgb555]

I have had numerous blue screen issues with an acer notebook. It went back
to them once and they replaced the RAM. Didnt fix issue. Went back again,
they reloaded OS. Didnt fix issue. This is what happened yesterday.

before shutdown:
Page_fault_in_nonpaged_area

0x00000050 (0xF000E2CF, 0x00000000, 0xBF89441D1, 0x00000002)
Win32k.sys - BF89441D1 base at BF80000

at reboot:
BCCode : 10000050 BCP1 : F000E2CF BCP2 : 00000000 BCP3 : BF8944D1
BCP4 : 00000002 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

This is the pasted data from event viewer with "x" entry right before blue
screen:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2/17/2009
Time: 8:44:15 PM
User: N/A
Computer: ACER-PC
Description:
Error code 10000050, parameter1 f000e2cf, parameter2 00000000, parameter3
bf8944d1, parameter4 00000002.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 35 1000005
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 66 30 eters f0
0030: 30 30 65 32 63 66 2c 20 00e2cf,
0038: 30 30 30 30 30 30 30 30 00000000
0040: 2c 20 62 66 38 39 34 34 , bf8944
0048: 64 31 2c 20 30 30 30 30 d1, 0000
0050: 30 30 30 32 0002

I am trying to see if this notebook is just a lemon or if this is a result
of software i installed. I didnt really install much or anything crazy. I
have numerous examples of the above and they are all different errors. In
the event viewer I had several entries with an "x" for windows search. I
unistalled it but it didnt fix the problem. Several "x" with w32Time. Dont
know why it wont sync but doesnt seem like it should cause bluescreen

 

[ACC]

0x00000050 errors are usually hardware related, possibly a bad/corrupt
driver. Almost impossible to identify.

The only way I've been able to sort these errors is a reformat and reinstall
everything from scratch.

w32time errors are common and can be ignored (just means the time server is
offline).

Not much help, I know.

 

[jgb555]

Thanks. So this would have to be hardware i installed I guess? Could that
be a printer, zip drive, mouse, blackberry? I think thats the only hardware
I installed. These mean anything to you? They were other errors

1.
0x0000000A, 0x0000001C, 0x00000000, 0x80502367

BCCode : 1000000a BCP1 : 0053004A BCP2 : 0000001C BCP3 : 00000000
BCP4 : 80502367 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

2.
BCCode : 1000008e BCP1 : C0000005 BCP2 : BF8022A8 BCP3 : A6F2C784
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

AppName: hpqtra08.exe AppVer: 70.0.170.0 ModName: hpzidr12.dll
ModVer: 10.1.1.5 Offset: 00007209

3.
BCCode : 1000008e BCP1 : C0000005 BCP2 : 804FA76F BCP3 : A6282C14
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_

BCCode : 24 BCP1 : 001902FE BCP2 : A607B5DC BCP3 : A607B2D8
BCP4 : 8056F16A OSVer : 5_1_2600 SP : 3_0 Product : 256_1

 

[Gerry]

jgb

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793437.aspx

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was
referenced. Defective memory (including main memory, L2 RAM cache, video
RAM) or incompatible software (including remote control and antivirus
software) might cause this Stop message, as may other hardware problems
(e.g., incorrect SCSI termination or a flawed PCI card).
Source: http://aumha.org/a/stop.htm

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not
have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was
too high. (A kernel-mode process can access only other processes that
have an IRQL lower than, or equal to, its own.)
Source: http://aumha.org/a/stop.htm

You receive a "Stop 0x0000000A" error message in Windows XP
http://support.microsoft.com/kb/314063/

Background information on Stop Error message 0x8E
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
Source: http://aumha.org/a/stop.htm

You have mentioned Win32k.sys in connection your 0x00000050 Stop Error
and there is a reference to Win32k.sys in Background information on Stop
Error message 0x8E. It is not clear exactly what constitutes a third
party remote control program?

One error refers to hpqtra08.exe, which is an HP Digital Imaging
Monitor. What HP hardware is installed?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[jgb555]

Thanks Jerry. Thats a lot of info I will have to sort through to try and
figure this out. To answer your question the HP software is a 6300 all in
one. I disabled the HP program at start up and only open it when necessary
which seems to have fixed that issue for now.

 

[Gerry]

jgb555

I am not certain but I think the problem with HP software is not the
only problem you have. The problem with HP might be resolved by updating
the HP software / drivers.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[jgb555]

Correct. I meant it just seemed to solve the HP issue. Now its all of these
different issues

 

[Gerry]

jgb555

Here's a list of Remote Control software.

1st DameWare NT Utilities 24%
2nd Radmin 3.0 Remote Control 18%
3rd AdminMagic 9%
4th RemotelyAnywhere 8%
5th Desktop Authority 6%
6th GoverLAN 4%
6th Net Control 2 4%
6th NetSupport Manager 4%

Is the computer yours or one provided by your employers for your use?
Remote Control software can be used to provide support and users
probably often do not know it is on the computer.

You mentioned a blackberry. Can you connect directly to your computer
using this device?

It is not necessarily all of these different issues! You can often get
more than one BSOD caused by the same underlying problem.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[jgb555]

Its not through my employer. I dont have any of those programs on here. I
do have Mcafee on here though. The blackberry connects to the laptop direct
through a usb cable for synching. Its not using an enterprise server or
anything. I looked back at the w32time synching issue and it appears in the
system log with an x every time it tries to synch. Could that cause blue
screen errors. My question I guess at this point is do i once again tell
acer i am having the same issues and its their machine thats defective and to
give me a new one or is it not that? I feel they will as its under warranty.
I dont know, it just seems like you say there are multiple issues right?

 

[Gerry]

jgb555

w32time synching is not going to cause your problems.

Try chkdsk /f /r

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~