Blue Screen of Death

[Mike Masters]

I built a new machine and loaded win2kpro with all of the service packs. I
updated the bios on the system board and downloaded updated drivers for all
components. Still I am having intermitent blue screen errors. The system log
has the following Save Dump text:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1
(0xa0171460, 0x000000ff, 0x00000000, 0xa0171460). Microsoft Windows 2000
[v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini100103-01.dmp."

How can I track down and resolve whatever is causing this issue?

Thanks,
Mike.

 

[Samantha MacInnes [MSFT]]

Hi Mike,

Generally what you would do is review the dump file with a debugger to
narrow down what is happening to cause the dump. I do want to warn you
that debugging can be complex and difficult at times. Here is the link for
the Windows Debugger:

http://www.microsoft.com/whdc/ddk/debugging/default.mspx

There are multiple steps for setting up and using the debugger. You can
also open a case with Microsoft Support and have someone review the dump
file for you.

On a side note, a full dump is usually required to determine root cause
correctly. Mini-dumps sometimes do not have enough information to
determine the cause.

Thanks,
--
Samantha MacInnes
Support Professional
Microsoft Setup Support
MCSE

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