blue screen mhile restarting

[Guest]

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 9/13/2007 5:01:55 PM
Event ID: 401
Task Category: System Performance Monitoring
Level: Error
Keywords: Event Log
User: LOCAL SERVICE
Description:
This process is using up processor time and is impacting the performance of
Windows:
File Name : \Device\HarddiskVolume2\Windows\System32\rundll32.exe
Friendly Name : Windows host process (Rundll32)
Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Thread time : 5383ms
Blocked Time : 1510ms
Incident Time (UTC) : 9/13/2007 9:01:30 PM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance"
Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>401</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>4005</Task>
<Opcode>38</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2007-09-13T21:01:55.682Z" />
<EventRecordID>1340</EventRecordID>
<Correlation ActivityID="{00000000-E0C8-0000-C9A2-199C23F6C701}" />
<Execution ProcessID="1580" ThreadID="5308" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>TWISIR1-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="StartTime">2007-09-13T21:01:30.097Z</Data>
<Data Name="NameLength">54</Data>
<Data
Name="Name">\Device\HarddiskVolume2\Windows\System32\rundll32.exe</Data>
<Data Name="FriendlyNameLength">32</Data>
<Data Name="FriendlyName">Windows host process (Rundll32)</Data>
<Data Name="VersionLength">39</Data>
<Data Name="Version">6.0.6000.16386 (vista_rtm.061101-2205)</Data>
<Data Name="ThreadTime">5383</Data>
<Data Name="BlockedTime">1510</Data>
<Data Name="PercentTime">28.0599220405558</Data>
<Data Name="PathLength">33</Data>
<Data Name="Path">C:\Windows\System32\rundll32.exe</Data>
<Data Name="ProductNameLength">37</Data>
<Data Name="ProductName">Microsoft® Windows® Operating System</Data>
<Data Name="CompanyNameLength">22</Data>
<Data Name="CompanyName">Microsoft Corporation</Data>
</EventData>
</Event>

 

[Michael Solomon]

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 9/13/2007 5:01:55 PM
Event ID: 401
Task Category: System Performance Monitoring
Level: Error
Keywords: Event Log
User: LOCAL SERVICE
Description:
This process is using up processor time and is impacting the performance
of
Windows:
File Name : \Device\HarddiskVolume2\Windows\System32\rundll32.exe
Friendly Name : Windows host process (Rundll32)
Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Thread time : 5383ms
Blocked Time : 1510ms
Incident Time (UTC) : 9/13/2007 9:01:30 PM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance"
Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>401</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>4005</Task>
<Opcode>38</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2007-09-13T21:01:55.682Z" />
<EventRecordID>1340</EventRecordID>
<Correlation ActivityID="{00000000-E0C8-0000-C9A2-199C23F6C701}" />
<Execution ProcessID="1580" ThreadID="5308" />

<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>TWISIR1-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="StartTime">2007-09-13T21:01:30.097Z</Data>
<Data Name="NameLength">54</Data>
<Data
Name="Name">\Device\HarddiskVolume2\Windows\System32\rundll32.exe</Data>
<Data Name="FriendlyNameLength">32</Data>
<Data Name="FriendlyName">Windows host process (Rundll32)</Data>
<Data Name="VersionLength">39</Data>
<Data Name="Version">6.0.6000.16386 (vista_rtm.061101-2205)</Data>
<Data Name="ThreadTime">5383</Data>
<Data Name="BlockedTime">1510</Data>
<Data Name="PercentTime">28.0599220405558</Data>
<Data Name="PathLength">33</Data>
<Data Name="Path">C:\Windows\System32\rundll32.exe</Data>
<Data Name="ProductNameLength">37</Data>
<Data Name="ProductName">Microsoft® Windows® Operating System</Data>
<Data Name="CompanyNameLength">22</Data>
<Data Name="CompanyName">Microsoft Corporation</Data>
</EventData>
</Event>

This is usually hardware related, the EventID seems to indicate the hard
drive but since no source is cited, it might be some other device or
something in the hard drive chain such as
CD-ROM/DVD drive. Are you having any issues with a CD-ROM or DVD drive?
Also, if you are using CD/DVD burning software, have you made sure it is up
to date and fully Vista compatible.

Next thing to check is to be sure the drivers for all your hardware,
internal and external is up to date and fully Vista compatible.

 

[Guest]

the system isnt that old. everything came compatible. mybe i should update my
os from home to premium.will that eliminate those problems? also hen i update
via cd will it erase my files? im obliged for your assistance.

 

[Michael Solomon]

the system isnt that old.

I didn't say otherwise.

everything came compatible.

Oh! I don't mean to be argumentative but something is stopping this
installation, it's either software that you have installed or software that
came pre-installed and as I mentioned, the most likely culprit would be an
alternative antivirus application that came bundled with the system. It
might possibly be some hardware or hardware driver that is the culprit but
in either case, it takes process of elimination, removing software and then,
perhaps devices, one by one until you can get the install to complete in
order to find the offending item.

NOTE: if you are saying Trend Micro PC-Cillan came with the computer...fine,
check the Trend Micro site to see if they have a later version as such
updated version might address the issue you are facing. Also, as I have
previously stated, the support section of their site may have
troubleshooting tips or other information that might lead to finding the
source of the issue.

mybe i should update my

os from home to premium.will that eliminate those problems?

Probably not. The worst way to try to solve a problem is by upgrading the
operating system.

also hen i update

via cd will it erase my files? im obliged for your assistance.

It "SHOULDN'T" assuming you choose upgrade install. BUT, the operative
words here are "Should not" as opposed to "Will Not." Nothing is certain
and perfection, especially in this type of situation simply doesn't exist.
Be sure your data and anything else that cannot be replaced or easily
replaced is well backed up. Things go wrong, you are already having an
issue with a busted application install that might even effect an upgrade
and we don't know the cause of the problem. You could end up with a busted
install of the upgrade and an unbootable system which in turn would
necessitate restoring your setup to factory fresh condition and a loss of
everything that wasn't originally there at first boot out of the box.

 

[Michael Solomon]

I didn't say otherwise.

everything came compatible.

Oh! I don't mean to be argumentative but something is stopping this
installation, it's either software that you have installed or software
that came pre-installed and as I mentioned, the most likely culprit would
be an alternative antivirus application that came bundled with the system.
It might possibly be some hardware or hardware driver that is the culprit
but in either case, it takes process of elimination, removing software and
then, perhaps devices, one by one until you can get the install to
complete in order to find the offending item.

NOTE: if you are saying Trend Micro PC-Cillan came with the
computer...fine, check the Trend Micro site to see if they have a later
version as such updated version might address the issue you are facing.
Also, as I have previously stated, the support section of their site may
have troubleshooting tips or other information that might lead to finding
the source of the issue.

mybe i should update my

Probably not. The worst way to try to solve a problem is by upgrading the
operating system.

also hen i update
It "SHOULDN'T" assuming you choose upgrade install. BUT, the operative
words here are "Should not" as opposed to "Will Not." Nothing is certain
and perfection, especially in this type of situation simply doesn't exist.
Be sure your data and anything else that cannot be replaced or easily
replaced is well backed up. Things go wrong, you are already having an
issue with a busted application install that might even effect an upgrade
and we don't know the cause of the problem. You could end up with a
busted install of the upgrade and an unbootable system which in turn would
necessitate restoring your setup to factory fresh condition and a loss of
everything that wasn't originally there at first boot out of the box.

Sorry, disregard the above response which was meant for another thread. I
hate this newsreader!<LOL>

Let me re-read this thread and your response and respond appropriately.

 

[Michael Solomon]

the system isnt that old. everything came compatible. mybe i should update
my
os from home to premium.will that eliminate those problems? also hen i
update
via cd will it erase my files? im obliged for your assistance.

Age is not the issue here. A brand new system can come with outdated
drivers and even bundled software that needs to be updated. This is
especially true early on in the life of a new OS as there are usually
multiple updates such an OS that can cause drivers and other applications
not expecting these updates or designed with them in mind to become
unstable.

As I did say in the post not meant for this thread, the worst reason to
upgrade an operating system is to try to fix a problem. It will usually
make things worse. You need to find the source of this issue.

There are no assurances about anything. Assuming an upgrade and you choose
upgrade, everything should be left intact. But check the second line of my
signature, an ounce of prevention is worth a pound of cure. Even in the
best of circumstances, no problems being experienced by the user, you should
always back up your data and anything you can't easily replace as a
precaution in the event something goes wrong...there are NO GUARANTEES
something won't go wrong. Your best defense, be prepared for the worst and
hope for the best.