Blue screen in Vista since uninstalling Jetico


G

Guest

My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34 beta
through Control Panel/Programs and Features using their included "BC
Uninstall" on 9-14-07.

Windows crashed during the uninstall, with Blue Screen showing
"IRQL_NOT_LESS_OR_EQUAL", and:
Technical Information:
*** STOP: 0x0000000A (ox00000000, 0x00000002, 0x00000001, 0x823A4DAE).
I always get this blue screen when trying to start Vista in Normal mode.
I have a Vista Ultimate upgrade install disk and I wonder if it would
correct everything while installing or if this would just compound my problem.

Here is the Sequence of Events:
9-14-07
Uninstall Jetico Personal Firewall 2.0 through Control Panel/Programs and
Features
(Jetico Uses "BC Uninstall" to remove program).
Windows crashed during uninstall. (First Blue Screen).
Windows restarted automatically, OK.
Ran Control Panel/Programs and Features again.
Jetico was still there, so I uninstalled it again.
The uninstall froze. I waited a long time, then shut down the computer
normally.
Tuned on computer. Blue Screen crash and auto-restart.
I restarted in Safe Mode with Networking.
Blue Screen crash and auto-restart.
I restarted in plain Safe Mode, under a different Administrator Account,
Successfully.
9-15-07
Still in Safe Mode, Ran Control Panel/Programs and Features again.
Jetico was still listed, with the mesage, "May have already been
uninstalled", so I deleted it from the program list.
Tried to restart Windows in normal mode (Blue Screen again).
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Rolled back an OEM modem driver update I made on 9-12-07.
Tried to restart Windows in normal mode (Blue Screen again).
Restart with F8 - "Repair your Computer" option.
Run Startup Repair - Result: "Could not detect a problem" and "Boot status
shows that the OS booted successfully".
Run Memory Diagnostic Tool - Result: "No problems".
Restart to Normal: Blue Screen.
Restart with F8 - Selected Boot logging.
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Set Virtual Memory to No Paging File, in case file was corrupt.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Reinstated paging File: Min. 3584mb, Max. 3584mb.
Restart to Normal: Blue Screen.
Restart with F8 - "Last Known Good Configuration"
Restart to Normal: Blue Screen.
Restart with F8 - Debugging Mode (I don't know how to use this, so did
nothing).
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Ran System Info/Hardware Resources
IRQ's: All Devices OK
Conflicts/Sharing: No problems seen.
Disconnected all USB devices except wireless mouse and external hard drive.
Ran System Restore - Restore to most recent restore point (saved by System
on 8/20/07 @ 10:09:56 PM.)
Restart to Normal: Blue Screen.
Turn off machine.
9-21-07
No USB devices connected except wireless mouse transmitter.
Turned on machine to F8 - Safe Mode with Networking.
Blue Screen crash and auto-restart.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
System Message: "System Restore [from 9-15] did not complete successfully.
Your computer's system files and settings were not changed."
Details: "An unspecified error occurred during System Restore. You might
want to try System Restore again and choose a different Restore Point."
I'd rather not use an earlier Restore Point because of changes to the system
since then. I'd rather fix the source of the problem.
I am hoping someone may be able to help me recover my system! Thanks.
 
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M

Mr. Arnold

buggywhip said:
My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34
beta
through Control Panel/Programs and Features using their included "BC
Uninstall" on 9-14-07.

Here are your choices. You either get on the phone with the software vendor
and have them help you with the uninstall, because that's the direction you
need to go.

Or you do a *restore* and restore back to a point where the software has not
been introduced to the system, otherwise, you just might be spinning your
wheels.
 
C

Chad Harris

Yo buggy--

Instructions on using SFC, Repair Install, and F8 that I suggested are
below. Also for Downloading the WICU (Windows Installer Cleanup Utility):

You can either use safe mode to get to Vista and run SFC or run it from the
command prompt from the Recovery Link on the Vista DVD--the same place you
used to run Startup Repair.

"I'd rather not use an earlier Restore Point because of changes to the
system
since then. I'd rather fix the source of the problem." It may be the only
way you can fix the source of the problem, and I'd try every possible
restore point from every possible source--instructions are below--you can
access system restore by

1) typing restore into the search box
2) F8ing to the various safe modes (I commend you for thinking of trying the
long shot Last Known Good)--by the way do you realize that LKG is similar to
a restore point in that it invokes a registry snapshot but the difference is
changes since the LKG configuration won't be preserved. Using SR in XP, (a
registry snapshot) and Vista (VSS) will preserve changes since the restore
point with the exception of shortcuts, new folders you created and shortcuts
in them and program installs--and often it does despite the MSFT party line
on this.
3) You can run SR from either the command prompt reached by the Recovery
Link on the Vista DVD, or from the Recovery Link (there's a system restore
option as part of Win RE on the DVD.

My point is not only you have nothing to lose by using SR, and trying more
than one point before this started if you have them, but sometimes SR works
from one Safe Mode or location and it won't from another--and this is not
widely appreciated.


Thanks for the very full account of what happened, and what you tried. I'm
going to assume a couple things:

1) You uninstalled the possibly but not necessarily offending program Jetico
PF but don't know if you completely uninstalled it because you were forced
to use a program MSFT hasn't gotten working very well since they began to
use it in Windows.

That'd be Add/Remove Programs. It's just not quite as sexy to Bill Gates
nor an entry for media into your living room like Halo 3. Frequently
Add/Remove doesn't uninstall what's needed to uninstall.

Download this and see if there are any references to Jetico (may or may not
be). It's purpose is not to uninstall the program itself, but it
facilitates an uninstall or reinstall by getting clutter out of the way
(registry orphans, corrupt keys, corrupt .dlls etc. that may get in the way
of the uninstall or subsequent reinstall of a program). It's used a good
deal by some people for larger complicated programs like Office for an
example--isn't required but might help.

2) I assume all these BSODs' you reported are IRQL_NOT_LESS_OR_EQUAL STOP:
0x0000000A, but I don't know that to be the case.

That stop error, like many of them, is rather general and can be caused by a
number of situations. It can be from a software or hdw incompatiblity
problem.

You'll love this--It's generated when a kernel mode process or driver
attempts to access a memory location at an interrupt request level (IRQL)
that is to high or tries to access a memory location for which it doesn't
have permission.

Here's the thing though that can be practical for you. ***You can use the
stop error (blue screen message) often to determine which driver is
offending if it is a driver problem. Remember, because people often forget
or don't realize, software has drivers as well as hdw, and sometimes several
drivers are installed for a software program. Put "driververifier" (lose
quotes) in your run box and you'll get that idea.

Are your stop errors all the same and do they implicate Jetico? If they do,
uninstalling it completely should help so use the Win Installer Cleanup
Utility.

Download at bottom--simple box--you highlight anything (look carefully) that
has the name Jetico in it and delete that entry. Again it does not
uninstall the program, but corrupt keys, strings, and .dlls associated with
it.

http://support.microsoft.com/kb/290301


I don't know if you can get on the phone with Jetico, or drill their site,
and get supplmentary effective uninstall info but as Mr. Arnold says, it
could help. I don't have time to drill Jetico uninstalls on forums.

Also I don't understand your objection to using System Restore. I think
it's due to a misunderstanding about what system restore will and will not
preserve. While SR in Vista is based on VSS (Volume Shadow Service) that
the SR and storage teams adapted from their Windows Server technology, one
basic premise hasn't changed. System restore doesn't lose any of your
documents. It doesn't track them. SR may lose shortcuts and installations
since the restore point and it may not. The party line from the teams is it
will, but I've done many where it doesn't. And how much of a downside is it
if it fixes this?

You also could try a repair install of Vista with the DVD (you indicate you
have it because you tried Startup Repair). Sometimes trying it more than
once will do the trick, although not often.


***SFC as a Remedy***:

SFC or System File Checker is a bit like the spare tire in your car or a
backup battery I suppose. In Vista of course, they have changed it somewhat
and come up with a new name--Redmond stands for name it something different
twice a year and now it's part of WRP or Windows Resource Protection. It
scans protected resources including thousands of files, libraries, critical
folders, and essential registry keys, and it replaces those that are
corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
It protects these things from changes by any source including
administrators, by keeping a spare of most of them.
-----------------

How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

Other Recovery Options I suggested in Vista:
It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

***Using the F8 Environment***

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

Good luck,

CH






buggywhip said:
My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34
beta
through Control Panel/Programs and Features using their included "BC
Uninstall" on 9-14-07.

Windows crashed during the uninstall, with Blue Screen showing
"IRQL_NOT_LESS_OR_EQUAL", and:
Technical Information:
*** STOP: 0x0000000A (ox00000000, 0x00000002, 0x00000001, 0x823A4DAE).
I always get this blue screen when trying to start Vista in Normal mode.
I have a Vista Ultimate upgrade install disk and I wonder if it would
correct everything while installing or if this would just compound my
problem.

Here is the Sequence of Events:
9-14-07
Uninstall Jetico Personal Firewall 2.0 through Control Panel/Programs and
Features
(Jetico Uses "BC Uninstall" to remove program).
Windows crashed during uninstall. (First Blue Screen).
Windows restarted automatically, OK.
Ran Control Panel/Programs and Features again.
Jetico was still there, so I uninstalled it again.
The uninstall froze. I waited a long time, then shut down the computer
normally.
Tuned on computer. Blue Screen crash and auto-restart.
I restarted in Safe Mode with Networking.
Blue Screen crash and auto-restart.
I restarted in plain Safe Mode, under a different Administrator Account,
Successfully.
9-15-07
Still in Safe Mode, Ran Control Panel/Programs and Features again.
Jetico was still listed, with the mesage, "May have already been
uninstalled", so I deleted it from the program list.
Tried to restart Windows in normal mode (Blue Screen again).
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Rolled back an OEM modem driver update I made on 9-12-07.
Tried to restart Windows in normal mode (Blue Screen again).
Restart with F8 - "Repair your Computer" option.
Run Startup Repair - Result: "Could not detect a problem" and "Boot status
shows that the OS booted successfully".
Run Memory Diagnostic Tool - Result: "No problems".
Restart to Normal: Blue Screen.
Restart with F8 - Selected Boot logging.
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Set Virtual Memory to No Paging File, in case file was corrupt.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Reinstated paging File: Min. 3584mb, Max. 3584mb.
Restart to Normal: Blue Screen.
Restart with F8 - "Last Known Good Configuration"
Restart to Normal: Blue Screen.
Restart with F8 - Debugging Mode (I don't know how to use this, so did
nothing).
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Ran System Info/Hardware Resources
IRQ's: All Devices OK
Conflicts/Sharing: No problems seen.
Disconnected all USB devices except wireless mouse and external hard
drive.
Ran System Restore - Restore to most recent restore point (saved by System
on 8/20/07 @ 10:09:56 PM.)
Restart to Normal: Blue Screen.
Turn off machine.
9-21-07
No USB devices connected except wireless mouse transmitter.
Turned on machine to F8 - Safe Mode with Networking.
Blue Screen crash and auto-restart.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
System Message: "System Restore [from 9-15] did not complete
successfully.
Your computer's system files and settings were not changed."
Details: "An unspecified error occurred during System Restore. You might
want to try System Restore again and choose a different Restore Point."
I'd rather not use an earlier Restore Point because of changes to the
system
since then. I'd rather fix the source of the problem.
I am hoping someone may be able to help me recover my system! Thanks.
 
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G

Guest

Thanks for the tips and your time.
I did try the solutions proposed, short of re-installing jetico or Windows,
with no positive result.
I tried System Restore, but it wouldn't work because I had been including
the HP Recovery partition in it, and it was filled up.
I ended up restoring the C drive from an Acronis backup from Aug. 18 and it
then worked perfectly.
In the future I will not be relying on System Restore, although it now works
since including only the C drive in restore points.
Thanks again.
--
buggywhip


Chad Harris said:
Yo buggy--

Instructions on using SFC, Repair Install, and F8 that I suggested are
below. Also for Downloading the WICU (Windows Installer Cleanup Utility):

You can either use safe mode to get to Vista and run SFC or run it from the
command prompt from the Recovery Link on the Vista DVD--the same place you
used to run Startup Repair.

"I'd rather not use an earlier Restore Point because of changes to the
system
since then. I'd rather fix the source of the problem." It may be the only
way you can fix the source of the problem, and I'd try every possible
restore point from every possible source--instructions are below--you can
access system restore by

1) typing restore into the search box
2) F8ing to the various safe modes (I commend you for thinking of trying the
long shot Last Known Good)--by the way do you realize that LKG is similar to
a restore point in that it invokes a registry snapshot but the difference is
changes since the LKG configuration won't be preserved. Using SR in XP, (a
registry snapshot) and Vista (VSS) will preserve changes since the restore
point with the exception of shortcuts, new folders you created and shortcuts
in them and program installs--and often it does despite the MSFT party line
on this.
3) You can run SR from either the command prompt reached by the Recovery
Link on the Vista DVD, or from the Recovery Link (there's a system restore
option as part of Win RE on the DVD.

My point is not only you have nothing to lose by using SR, and trying more
than one point before this started if you have them, but sometimes SR works
from one Safe Mode or location and it won't from another--and this is not
widely appreciated.


Thanks for the very full account of what happened, and what you tried. I'm
going to assume a couple things:

1) You uninstalled the possibly but not necessarily offending program Jetico
PF but don't know if you completely uninstalled it because you were forced
to use a program MSFT hasn't gotten working very well since they began to
use it in Windows.

That'd be Add/Remove Programs. It's just not quite as sexy to Bill Gates
nor an entry for media into your living room like Halo 3. Frequently
Add/Remove doesn't uninstall what's needed to uninstall.

Download this and see if there are any references to Jetico (may or may not
be). It's purpose is not to uninstall the program itself, but it
facilitates an uninstall or reinstall by getting clutter out of the way
(registry orphans, corrupt keys, corrupt .dlls etc. that may get in the way
of the uninstall or subsequent reinstall of a program). It's used a good
deal by some people for larger complicated programs like Office for an
example--isn't required but might help.

2) I assume all these BSODs' you reported are IRQL_NOT_LESS_OR_EQUAL STOP:
0x0000000A, but I don't know that to be the case.

That stop error, like many of them, is rather general and can be caused by a
number of situations. It can be from a software or hdw incompatiblity
problem.

You'll love this--It's generated when a kernel mode process or driver
attempts to access a memory location at an interrupt request level (IRQL)
that is to high or tries to access a memory location for which it doesn't
have permission.

Here's the thing though that can be practical for you. ***You can use the
stop error (blue screen message) often to determine which driver is
offending if it is a driver problem. Remember, because people often forget
or don't realize, software has drivers as well as hdw, and sometimes several
drivers are installed for a software program. Put "driververifier" (lose
quotes) in your run box and you'll get that idea.

Are your stop errors all the same and do they implicate Jetico? If they do,
uninstalling it completely should help so use the Win Installer Cleanup
Utility.

Download at bottom--simple box--you highlight anything (look carefully) that
has the name Jetico in it and delete that entry. Again it does not
uninstall the program, but corrupt keys, strings, and .dlls associated with
it.

http://support.microsoft.com/kb/290301


I don't know if you can get on the phone with Jetico, or drill their site,
and get supplmentary effective uninstall info but as Mr. Arnold says, it
could help. I don't have time to drill Jetico uninstalls on forums.

Also I don't understand your objection to using System Restore. I think
it's due to a misunderstanding about what system restore will and will not
preserve. While SR in Vista is based on VSS (Volume Shadow Service) that
the SR and storage teams adapted from their Windows Server technology, one
basic premise hasn't changed. System restore doesn't lose any of your
documents. It doesn't track them. SR may lose shortcuts and installations
since the restore point and it may not. The party line from the teams is it
will, but I've done many where it doesn't. And how much of a downside is it
if it fixes this?

You also could try a repair install of Vista with the DVD (you indicate you
have it because you tried Startup Repair). Sometimes trying it more than
once will do the trick, although not often.


***SFC as a Remedy***:

SFC or System File Checker is a bit like the spare tire in your car or a
backup battery I suppose. In Vista of course, they have changed it somewhat
and come up with a new name--Redmond stands for name it something different
twice a year and now it's part of WRP or Windows Resource Protection. It
scans protected resources including thousands of files, libraries, critical
folders, and essential registry keys, and it replaces those that are
corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
It protects these things from changes by any source including
administrators, by keeping a spare of most of them.
-----------------

How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

Other Recovery Options I suggested in Vista:
It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

***Using the F8 Environment***

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

Good luck,

CH






buggywhip said:
My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34
beta
through Control Panel/Programs and Features using their included "BC
Uninstall" on 9-14-07.

Windows crashed during the uninstall, with Blue Screen showing
"IRQL_NOT_LESS_OR_EQUAL", and:
Technical Information:
*** STOP: 0x0000000A (ox00000000, 0x00000002, 0x00000001, 0x823A4DAE).
I always get this blue screen when trying to start Vista in Normal mode.
I have a Vista Ultimate upgrade install disk and I wonder if it would
correct everything while installing or if this would just compound my
problem.

Here is the Sequence of Events:
9-14-07
Uninstall Jetico Personal Firewall 2.0 through Control Panel/Programs and
Features
(Jetico Uses "BC Uninstall" to remove program).
Windows crashed during uninstall. (First Blue Screen).
Windows restarted automatically, OK.
Ran Control Panel/Programs and Features again.
Jetico was still there, so I uninstalled it again.
The uninstall froze. I waited a long time, then shut down the computer
normally.
Tuned on computer. Blue Screen crash and auto-restart.
I restarted in Safe Mode with Networking.
Blue Screen crash and auto-restart.
I restarted in plain Safe Mode, under a different Administrator Account,
Successfully.
9-15-07
Still in Safe Mode, Ran Control Panel/Programs and Features again.
Jetico was still listed, with the mesage, "May have already been
uninstalled", so I deleted it from the program list.
Tried to restart Windows in normal mode (Blue Screen again).
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Rolled back an OEM modem driver update I made on 9-12-07.
Tried to restart Windows in normal mode (Blue Screen again).
Restart with F8 - "Repair your Computer" option.
Run Startup Repair - Result: "Could not detect a problem" and "Boot status
shows that the OS booted successfully".
Run Memory Diagnostic Tool - Result: "No problems".
Restart to Normal: Blue Screen.
Restart with F8 - Selected Boot logging.
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Set Virtual Memory to No Paging File, in case file was corrupt.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Reinstated paging File: Min. 3584mb, Max. 3584mb.
Restart to Normal: Blue Screen.
Restart with F8 - "Last Known Good Configuration"
Restart to Normal: Blue Screen.
Restart with F8 - Debugging Mode (I don't know how to use this, so did
nothing).
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Ran System Info/Hardware Resources
IRQ's: All Devices OK
Conflicts/Sharing: No problems seen.
Disconnected all USB devices except wireless mouse and external hard
drive.
Ran System Restore - Restore to most recent restore point (saved by System
on 8/20/07 @ 10:09:56 PM.)
Restart to Normal: Blue Screen.
Turn off machine.
9-21-07
No USB devices connected except wireless mouse transmitter.
Turned on machine to F8 - Safe Mode with Networking.
Blue Screen crash and auto-restart.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
System Message: "System Restore [from 9-15] did not complete
successfully.
Your computer's system files and settings were not changed."
Details: "An unspecified error occurred during System Restore. You might
want to try System Restore again and choose a different Restore Point."
I'd rather not use an earlier Restore Point because of changes to the
system
since then. I'd rather fix the source of the problem.
I am hoping someone may be able to help me recover my system! Thanks.
 

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