Blue screen error message and crash upon return from standby...hel

[Guest]

All too often, when I bring my computer back up from standby mode, I get the
following error message on the blue-screen: "invalid_queue_work_item" and my
computer crashes and restarts.

Any idea why this is happening and what I can do about it? Thanks!

 

[Joshua Smith [MSFT]]

Hi Shappy0869,

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me (remove "online") back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft

 

[Guest]

Josh,

Thanks for responding.

I will try your suggestion if I crash again, but after doing a bit of
research, I think the problem might be a CD I had in my drive. It was the
software CD for the BlackBerry 7100t I just got last week. I had left it in
the drive until now, but have since removed.

I'll let you know what happens. Thanks again!