blanking out after logging in!

[Todd]

XP starts up normally but after the administrator logs in,
there's only a blank screen (blue) and the mouse arrow.
There are no icons or even a start button.

If I ctrl-alt-del and login as the "guest", I can access
most programs and use the computer but some of my
essential files are for "administrator only".

 

[Guest]

you may be able to ctrl alt del and then start new
task...type explorer in new task prompt and hit enter
this usually forces the desktop to load.

you will then need to check your event log in admin tools
(control panel) to see if you can find the error.

hope this helps.

 

[Shain Wray]

Hello Todd,

Can you boot into safe mode? If so, from the Start\Run line type MSCONFIG

Once in here, Choose Selective Startup on the General tab and uncheck
Startup Items. Click okay and reboot to normal mode. Are you able to get
in now?

Thanks and let me know if you have any questions.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

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