Blank pages, text windows and 'About Internet Explorer'

[Len Murray]

I have a network of 10 pc's (7 running XP SP1, 2 XP SP2
and one Win2000).

Three machines now have the following symptoms;

Certain pages do not load. They appear blank with the
word 'Done' in the lower left corner. Hotmail.com and
Windows Update are two web sites that do not display.

When you clink on 'About Internet Explorer' the data that
usually displays is empty. No version number; cipher
strength or Product ID number. The titles are there, just
no data.

Another strange occurance is that all three machines
display a blank window when you try the System Restore.
There is nothing to select.

I have tried to reinstall IE6 SP1 but it gets to a point
where it says the logo is not approved and installation
will not continue (grrr, Microsoft not approving of it's
own product). I was installing it on a XP SP1 machine so
it should have been ok (but had to edit the registry to
get it to accept a version it insisted was older).

I have autoupdate off so I can phase in SP2 a little at a
time. The server is a Win2000 Back Office and we access
the internet directly via a DSL hub and not through the
server.

We recently installed Norton Anti-virus Corporate Edition
on the server and that is the only software changes we
made. I have uninstalled the virus software to see if
this would help but it has not.

I've spent DAYS in Internet Tools tweaking and playing
with the settings but don't think this is the problem (as
it carries over to other areas of the OS).

Thanks for any advice!

 

[Guest]

I've been messing with the same problem for most of the day today. I can't
seem to find a solution. I'm running SP2 XPpro and IE6. I've tried
installing Netscape and I get the same exact problem.

Problem: certain pages don't load, most load though.
Here are some pages that I get a blank white page with the "done" at the
bottom:

http://member.ebay.com/ad/ck/1065-22824-4715-3?m=2-436&e=b25a1fdb8f8
http://www.asi.calpoly.edu/classifieds/ads.php?offertype=ForSale&catid=1&sortby=

I've wiped out all spyware and adware with: ad-aware and spybot.
I've tried the run> regsvr32 urlmon.dll... all 6 microsoft recommended.
I've tried run> sfc /scannow
I've tried more stuff but don't remember exactly what.

No, popup ware is running... nothing silly going on. My other computer on
the same network is running 98se and opens the above websites fine.

Some genius please help! I usually figure things out with in a few hours,
but this one has really killed me.

Thanks, Joe (e-mail address removed)

 

[Eric Brisson]

I have the exact same problem... any help would be greatly
appreciated. A virus maybe?

 

[Jan Il]

Hi Len

Try the following and see if it helps. You might also try uninstalling
Norton and see if the problem still exists. If not, then perhaps you should
consider getting a different AV.

Blank Pages:

Go to Start|Run and enter "regsvr32 /i urlmon.dll" (without the
quotes). After you get a Success message, re-boot. If that doesn't work,
then check out the following article and do the additional steps outlined
there:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679

or................

Go to "Start" -> "Run" -> and register the following dll's by using
regsvr32 command. Try teh first 2, then see if it resolves the problem. If
not then register the rest of the .dll's:

regsvr32 urlmon.dll?
regsvr32 actxprxy.dll

regsvr32 scrrun.dll?
regsvr32 msxml.dll?
regsvr32 mshtml.dll?
regsvr32 shdocvw.dll?
regsvr32 browseui.dll
regsvr32 msjava.dll?

or................

Blank Pages - Windows
http://inetexplorer.mvps.org/answers2.htm#blank_windows

or.....................

You get a blank page:

1. Click Start, and then click Run.

2. In the Open box, type:

regsvr32 urlmon.dll

3. Click OK, and then click OK again when you receive the following message:

DllRegisterServer in urlmon.dll succeeded.

4. If that doesn't fix it, see this article:
http://www.mvps.org/inetexplorer/answers.htm#new_window

5. If you are using WinXP try this:
http://www.mvps.org/sramesh2k/reg/IE_Default_Browser.reg

You can also try this:

Go to Start/run, and type SFC (msconfig for WinXP).
Choose 'Extract One File From Installation Disk' ("Expand File" for WinXP).
Type oleaut32.dll, not worrying about its location. Then, click Start.

Next to 'Restore From', type in or browse for the file's location, which is
probably in the Win98 (i386 for WinXP) folder of your installation CD-ROM
(typically D:\Win98), or in your Windows\Options\Cabs (Windows\i386 for
WinXP) folder, as the case may be.

Then, next to 'Save File In', enter C:\Windows\System (C:\Windows\System32
for WinXP), and click OK. System File Checker (or msconfig) looks for the
file, saves it as you requested, and then tells you that 'the file has been
successfully extracted'.

You may need to reboot.

or............................

Resetting security level to default "medium" resolved issue

Go to Start|Run and enter "regsvr32 /i urlmon.dll" (without the
quotes). After you get a Success message, re-boot. If that doesn't work,
then check out the following article and do the additional steps outlined
there:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679


If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan
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