Blank Image In message body

[Jonathan]

Hi.

I looked on the web to find a solution but didn't find anything.

I have many users in my company that have problems with email containing
images. Everytime, since few week, they receive an email with images in the
body, they see blank picture box. Sometimes it's the first image of in the
body and something it's all the images ?

Don't ask me to check for CMYK or RGB images because everything is working
with all other images. Don't also ask me to check if Outlook is blocking
picture, it's not the case.

If they hit REPLY, they are seeing all the images.

Anybody has an answer ?

Thanks.

Jonathan

 

[Bob Gruett]

I recently ran into the same problem, and I THINK I've got a solution for you.

The problem isn't with Outlook's settings, but rather with the temporary
attachments folder itself.

What you'll want to do is clear all the files out of this location. I don't
really understand why, but apparently after too many files end up in there
problems like this start to show up.

In XP, you will want to go to C:\Documents And Settings\[PROFILE]\Local
Settings\Temporary Internet Files\[Outlook Temp Folder].

Keep in mind that the actual name of the Outlook temp folder is somewhat
random, but should begin with 'OLK...'. Easiest way to figure out what it is
is to locate a .DOC, .XLS, etc attachment within one of your emails, open it
as you normally would, and then go to SAVE AS from the FILE menu. The
default directory that shows up is the directory in question.

Anyway, get in there, blow everything away, and try it again.

-Bob

 

[Brian Tillman]

In XP, you will want to go to C:\Documents And
Settings\[PROFILE]\Local Settings\Temporary Internet Files\[Outlook
Temp Folder].

An easier method is found here:
http://www.howto-outlook.com/faq/securetemp.htm , namely the OutlookTools
app at the bottom of the page.