Blank homepages

[emil_lam]

Hi,

I have two computers that have IE6 as default browser. Start from past
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

 

[Hans Le Roy [MVP Windows-IE]]

Hi Emil,

Hi,

I have two computers that have IE6 as default browser. Start from past
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

In case you have been bitten by the about:blank hijacker or some other
malware: did you run Adaware, Spybot and Windows Defender? Is your
virusscanner up to date?
You might also have a look at:
Your Internet Explorer home page is reset to "about:blank" and Windows
Defender unexpectedly quits in Windows 2000, Windows XP, or Windows Server
2003
http://support.microsoft.com/kb/894269

Kind regards

Hans

 

[Guest]

Hi,

I have two computers that have IE6 as default browser. Start from past
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

Hi Lam,
What Error message or (Fault symptom) mean, try this and let us know:
1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Scan your computer with online scanner from here:
http://www.pandasecurity.com/activescan
http://www.trendmicro.com
And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Also what connection you have established between the two computers
(wired,wireless, ICS)?.
Open a run command and type in:
ipconfig /flushdns click [OK]
You may have a damaged winsock try to fix it with this tool winsock fixer
from here:
http://www.nasstec.co.uk/tools.html
Reboot your machine and see if you can connect to the internet.

2= If all fail download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and reboot to see if your issue
resolved.
HTH
Please let us know.
Regards,
nass

 

[emil_lam]

Hans Le Roy [MVP Windows-IE] ¼g¹D¡G

Hi Emil,

In case you have been bitten by the about:blank hijacker or some other
malware: did you run Adaware, Spybot and Windows Defender? Is your
virusscanner up to date?

Run long ago.

You might also have a look at:
Your Internet Explorer home page is reset to "about:blank" and Windows

No, explorer home page is still www.google.com
The described symptom didn't appear everytime. It only appeared with
some specific homepages i.e. There are still plenty homepages found
without such problem at all every time I visit them.

 

[emil_lam]

nass ¼g¹D¡G

Hi,

I have two computers that have IE6 as default browser. Start from past
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

Hi Lam,
What Error message or (Fault symptom) mean, try this and let us know:
1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on[
Delete Cookies...] to delete your cookies left by visiting websites.

All done, actually McAfee QuickClean Lite 3 is always running.

Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Below Add-ons were disabled:
1. Google Toolbar (googletoolbar2.dll, toolbar type)
2. Google Toolbar Helper (googletoolbar2.dll, plug-in type)
3. McAfee AntiPishing Filter (mcapfbho.dll, plug-in type)
4. McAfee VirusScan Toolbar (mcvsshl.dll, toolbar type)
5. McBrwHelper Class (mcbrhlpr.dll, plug-in type)

Still running Add-ons:
1. Adobe PDF Reader Link Helper (AcroIEHelper.dll, plug-in type)
2. DwnldGroupMgr Class (mcgdmgr.dll, McAfee active X control)
3. McAfee AntiPishing Filter (mcapfbho.dll, add-ons type)
4. McAfee Privacy Service Popup Blocker (popupkiller.dll, plug-in type)
5. McAfee.com Operating System Class (mcinsctl.dll, active X control)
6. Shockwave Flash Object (Flash9b.ocx, active X control)
7. Windows Messenger (add-ons type)
8. Yahoo! Toolbar (yt.dll, Toolbar)
9. Yahoo! Toolbar Helper (yt.dll, plug-in type)

Below links were examples that I said my IE had problem with

http://www.tvb.com.hk/ - no problem at all with this link

http://tvcity.tvb.com/schedule/timetable/index.html - blank page
resulted

http://pearl.tvb.com/schedule/index.html - no problem at all with this
link

Scan your computer with online scanner from here:
http://www.pandasecurity.com/activescan
http://www.trendmicro.com
And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php

Done! No abnormalty reported.

http://www.safer-networking.org ; for Spybot S&D

Also what connection you have established between the two computers
(wired,wireless, ICS)?.

Both computers were connected to internet via the same wired xDSL
modem.

Open a run command and type in:
ipconfig /flushdns click [OK]
You may have a damaged winsock try to fix it with this tool winsock fixer
from here:
http://www.nasstec.co.uk/tools.html
Reboot your machine and see if you can connect to the internet.

2= If all fail download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and reboot to see if your issue
resolved.
HTH
Please let us know.
Regards,
nass

 

[emil_lam]

Hans Le Roy [MVP Windows-IE] ¼g¹D¡G

Hi Emil,



In case you have been bitten by the about:blank hijacker or some other
malware: did you run Adaware, Spybot and Windows Defender? Is your
virusscanner up to date?

1. Ran Lavasoft Ad-Aware SE v1.06, no problem reported.
2. Ran ewido anti-spyware 4.0 (after update) fast system scan (scan
memory, registry, windows directory and cookie folder), again no
problem reported.

 

[emil_lam]

nass ¼g¹D¡G

nass ¼g¹D¡G

:

Hi,

I have two computers that have IE6 as default browser. Start from past
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

Hi Lam,
What Error message or (Fault symptom) mean, try this and let us know:
1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

All done, actually McAfee QuickClean Lite 3 is always running.

Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Below Add-ons were disabled:
1. Google Toolbar (googletoolbar2.dll, toolbar type)
2. Google Toolbar Helper (googletoolbar2.dll, plug-in type)
3. McAfee AntiPishing Filter (mcapfbho.dll, plug-in type)
4. McAfee VirusScan Toolbar (mcvsshl.dll, toolbar type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
You don't need this (4) one Disabled at all
*************************

5. McBrwHelper Class (mcbrhlpr.dll, plug-in type)

Still running Add-ons:
1. Adobe PDF Reader Link Helper (AcroIEHelper.dll, plug-in type)
2. DwnldGroupMgr Class (mcgdmgr.dll, McAfee active X control)
3. McAfee AntiPishing Filter (mcapfbho.dll, add-ons type)
4. McAfee Privacy Service Popup Blocker (popupkiller.dll, plug-in type)
5. McAfee.com Operating System Class (mcinsctl.dll, active X control)
6. Shockwave Flash Object (Flash9b.ocx, active X control)
7. Windows Messenger (add-ons type)
8. Yahoo! Toolbar (yt.dll, Toolbar)

^^^^^^^^^^^^^^^^^^^^^^^
Disable this (8) Toolbar
**************************

9. Yahoo! Toolbar Helper (yt.dll, plug-in type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
Disable this (9) one too
*******************************

Yes , disable Yahoo! fix he problem at least for mentioned homepage.
Tks!

Below links were examples that I said my IE had problem with

http://www.tvb.com.hk/ - no problem at all with this link

http://tvcity.tvb.com/schedule/timetable/index.html - blank page
resulted

http://pearl.tvb.com/schedule/index.html - no problem at all with this
link

Scan your computer with online scanner from here:
http://www.pandasecurity.com/activescan
http://www.trendmicro.com
And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php

Done! No abnormalty reported.

http://www.safer-networking.org ; for Spybot S&D

Also what connection you have established between the two computers
(wired,wireless, ICS)?.

Both computers were connected to internet via the same wired xDSL
modem.

Open a run command and type in:
ipconfig /flushdns click [OK]
You may have a damaged winsock try to fix it with this tool winsock fixer
from here:
http://www.nasstec.co.uk/tools.html
Reboot your machine and see if you can connect to the internet.

2= If all fail download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and reboot to see if your issue
resolved.
HTH
Please let us know.
Regards,
nass

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
click the Advanced Tab.
On the Advanced Tab scroll down under Browsing anduncheck this Option/Check
box:
[&] Browsing
[ ] Enable Third-party browser extensions (Req Rest) uncheck this.

Click Ok and Close the IE then Reboot your machine for the setting to take
affect.

I did open the site no Problem here! it does take time to load the images
and the a lot of script on it (to muche to handle) but it is fine and I have
Mcafee too all enabled.

Is your Computer up2date,

If all failed run this command and see if it will help:
Open a run command and type:
sfc /scannow click [OK]

I recommend uninstalling all these Extra toolbar for now and when stable try
to reinstall them and configure them not to take over IE control.
HTH.
REgards,
nass

 

[emil_lam]

emil_lam ¼g¹D¡G

nass ¼g¹D¡G

nass ¼g¹D¡G

:

Hi,

I have two computers that have IE6 as default browser. Start frompast
few weeks I found one IE6 installation failed to display homepages
properly (regardless of dynamic or just .html pages). It often output
blank homepages and the fault symptom. Could anyone suggest what IE
settings I should check to find out problem cause ?

Remark: Version of problematic IE is
6.0.2900.2180.xpsp_sp2_gdr.050301-1519.

Hi Lam,
What Error message or (Fault symptom) mean, try this and let us know:
1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections |Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

All done, actually McAfee QuickClean Lite 3 is always running.


Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Below Add-ons were disabled:
1. Google Toolbar (googletoolbar2.dll, toolbar type)
2. Google Toolbar Helper (googletoolbar2.dll, plug-in type)
3. McAfee AntiPishing Filter (mcapfbho.dll, plug-in type)
4. McAfee VirusScan Toolbar (mcvsshl.dll, toolbar type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
You don't need this (4) one Disabled at all
*************************

5. McBrwHelper Class (mcbrhlpr.dll, plug-in type)

Still running Add-ons:
1. Adobe PDF Reader Link Helper (AcroIEHelper.dll, plug-in type)
2. DwnldGroupMgr Class (mcgdmgr.dll, McAfee active X control)
3. McAfee AntiPishing Filter (mcapfbho.dll, add-ons type)
4. McAfee Privacy Service Popup Blocker (popupkiller.dll, plug-in type)
5. McAfee.com Operating System Class (mcinsctl.dll, active X control)
6. Shockwave Flash Object (Flash9b.ocx, active X control)
7. Windows Messenger (add-ons type)
8. Yahoo! Toolbar (yt.dll, Toolbar)

^^^^^^^^^^^^^^^^^^^^^^^
Disable this (8) Toolbar
**************************

9. Yahoo! Toolbar Helper (yt.dll, plug-in type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
Disable this (9) one too
*******************************

Yes , disable Yahoo! fix he problem at least for mentioned homepage.
Tks!

Below links were examples that I said my IE had problem with

http://www.tvb.com.hk/ - no problem at all with this link

http://tvcity.tvb.com/schedule/timetable/index.html - blank page
resulted

http://pearl.tvb.com/schedule/index.html - no problem at all with this
link


Scan your computer with online scanner from here:
http://www.pandasecurity.com/activescan
http://www.trendmicro.com
And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php

Done! No abnormalty reported.

http://www.safer-networking.org ; for Spybot S&D

Also what connection you have established between the two computers
(wired,wireless, ICS)?.

Both computers were connected to internet via the same wired xDSL
modem.

Open a run command and type in:
ipconfig /flushdns click [OK]
You may have a damaged winsock try to fix it with this tool winsockfixer
from here:
http://www.nasstec.co.uk/tools.html
Reboot your machine and see if you can connect to the internet.

2= If all fail download the Hijackthis and send the report to oneof many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware.. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and reboot to see if your issue
resolved.
HTH
Please let us know.
Regards,
nass

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
click the Advanced Tab.
On the Advanced Tab scroll down under Browsing anduncheck this Option/Check
box:
[&] Browsing
[ ] Enable Third-party browser extensions (Req Rest) uncheck this.

Click Ok and Close the IE then Reboot your machine for the setting to take
affect.

I did open the site no Problem here! it does take time to load the images
and the a lot of script on it (to muche to handle) but it is fine and Ihave
Mcafee too all enabled.

Is your Computer up2date,

If all failed run this command and see if it will help:
Open a run command and type:
sfc /scannow click [OK]

I recommend uninstalling all these Extra toolbar for now and when stable try
to reinstall them and configure them not to take over IE control.
HTH.
REgards,
nass

Oops , problem still not solved, there are still web site which
displayed as blank even though I selected to disable more plug-ins /
add on.

 

[emil_lam]

nass ¼g¹D¡G

Below Add-ons were disabled:
1. Google Toolbar (googletoolbar2.dll, toolbar type)
2. Google Toolbar Helper (googletoolbar2.dll, plug-in type)
3. McAfee AntiPishing Filter (mcapfbho.dll, plug-in type)
4. McAfee VirusScan Toolbar (mcvsshl.dll, toolbar type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
You don't need this (4) one Disabled at all
*************************

5. McBrwHelper Class (mcbrhlpr.dll, plug-in type)

Still running Add-ons:
1. Adobe PDF Reader Link Helper (AcroIEHelper.dll, plug-in type)
2. DwnldGroupMgr Class (mcgdmgr.dll, McAfee active X control)
3. McAfee AntiPishing Filter (mcapfbho.dll, add-ons type)
4. McAfee Privacy Service Popup Blocker (popupkiller.dll, plug-in type)
5. McAfee.com Operating System Class (mcinsctl.dll, active X control)
6. Shockwave Flash Object (Flash9b.ocx, active X control)
7. Windows Messenger (add-ons type)
8. Yahoo! Toolbar (yt.dll, Toolbar)

^^^^^^^^^^^^^^^^^^^^^^^
Disable this (8) Toolbar
**************************

9. Yahoo! Toolbar Helper (yt.dll, plug-in type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
Disable this (9) one too
*******************************

Below links were examples that I said my IE had problem with

http://www.tvb.com.hk/ - no problem at all with this link

http://tvcity.tvb.com/schedule/timetable/index.html - blank page
resulted

http://pearl.tvb.com/schedule/index.html - no problem at all with this
link

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
click the Advanced Tab.
On the Advanced Tab scroll down under Browsing anduncheck this Option/Check
box:
[&] Browsing
[ ] Enable Third-party browser extensions (Req Rest) uncheck this.

Click Ok and Close the IE then Reboot your machine for the setting to take
affect.

I found it strange that even I followed your suggestion, I need to
execute open IE properties, click General Tab, click on Delete
Cookies, Delete Files, Clear History, close IE then re-open IE again to
enable those "blank pages" could be displayed with content. I don't
konw why! Could you give some suggestions ?

 

[Elmo]

nass ¼g¹D¡G

Below Add-ons were disabled:
1. Google Toolbar (googletoolbar2.dll, toolbar type)
2. Google Toolbar Helper (googletoolbar2.dll, plug-in type)
3. McAfee AntiPishing Filter (mcapfbho.dll, plug-in type)
4. McAfee VirusScan Toolbar (mcvsshl.dll, toolbar type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
You don't need this (4) one Disabled at all
*************************

5. McBrwHelper Class (mcbrhlpr.dll, plug-in type)

Still running Add-ons:
1. Adobe PDF Reader Link Helper (AcroIEHelper.dll, plug-in type)
2. DwnldGroupMgr Class (mcgdmgr.dll, McAfee active X control)
3. McAfee AntiPishing Filter (mcapfbho.dll, add-ons type)
4. McAfee Privacy Service Popup Blocker (popupkiller.dll, plug-in type)
5. McAfee.com Operating System Class (mcinsctl.dll, active X control)
6. Shockwave Flash Object (Flash9b.ocx, active X control)
7. Windows Messenger (add-ons type)
8. Yahoo! Toolbar (yt.dll, Toolbar)

^^^^^^^^^^^^^^^^^^^^^^^
Disable this (8) Toolbar
**************************

9. Yahoo! Toolbar Helper (yt.dll, plug-in type)

^^^^^^^^^^^^^^^^^^^^^^^^^^^
Disable this (9) one too
*******************************

Below links were examples that I said my IE had problem with

http://www.tvb.com.hk/ - no problem at all with this link

http://tvcity.tvb.com/schedule/timetable/index.html - blank page
resulted

http://pearl.tvb.com/schedule/index.html - no problem at all with this
link

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
click the Advanced Tab.
On the Advanced Tab scroll down under Browsing anduncheck this Option/Check
box:
[&] Browsing
[ ] Enable Third-party browser extensions (Req Rest) uncheck this.

Click Ok and Close the IE then Reboot your machine for the setting to take
affect.

I found it strange that even I followed your suggestion, I need to
execute open IE properties, click General Tab, click on Delete
Cookies, Delete Files, Clear History, close IE then re-open IE again to
enable those "blank pages" could be displayed with content. I don't
know why! Could you give some suggestions ?

Press Ctrl/F5 when a page doesn't open. If it works, that's gotta be
quicker than clearing the cache each time. Maybe increase the cache
size to improve results.